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A day in the life of a Manager


​My day usually starts at 8am; I arrive into the service and I am greeted with a huge “good morning Michelle “I reply the same and have a chat with service users and staff. One service user tells me she would have won £10 on the lottery but she had forgotten to play another tells me that they went to the cinema the weekend and told me about the film they had watched.

I am aware the early shift has been in 10 minutes before their shift to receive a handover from the waking night staff and sleep in staff. This handover is vital to ensure we receive accurate information. I am told that a service user has been quite poorly so I am already conscious that we need to call the GP and inform the care Manager. I read the communication book, check the diary for the day’s events, I am aware that the risk assessments need reviewing today. I turn on the computer to check the mail which may vary in quantity on a daily basis however a typical Monday morning there appears to be more than usual.

I receive a call that a member of staff is sick so I then check the roster to ensure I get this covered to protect the safety and well being of the individuals in our care.

I receive an E mail from another fellow Manager asking for some information which I immediately share, the support Managers give each other is very important to me as it benefits services, staff and more importantly individuals in our care.

After lunch I complete the weekly occupancy report and complete a medication audit. This is an ideal time to observe as supervision the staff’s competency around medication times. I check daily diaries to ensure those individuals on 1-1 have received this and the daily diary captures accurate information and activities. I check the fire folder to ensure a drill has taken place for good practice.

I receive a copy of our recent CQC report in which we were all compliant this helps boost the staff team as we know we are doing what we do to the best of our ability for the individuals we care for.

I am aware that I am on call from today so I change this on the staff notice board to reflect this and ensure I take the on call phone. I end my working day by ensuring I spend time with individuals chatting and discussing any niggles or concerns they may have, I inform individuals I am on the shop floor tomorrow so this gives us more time to spend together and I can complete some satisfaction questionnaires. I wish everyone a good evening a sign out of the service with a sense of well-being that we have all made a difference in some ones well-being.

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Working for Regard


Working for Regard

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Residential Services - A day in the life of


Residential Services - A day in the life of

A day in the life of someone from a residential service