At Regard, we are committed to supporting individuals with dementia and encourage them to live full, active and independent lives.
We achieve this through individually tailored packages of care and support, designed to meet each Service User’s personal goals and aspirations. Regard also assists individuals in positive risk taking, so they actively increase their confidence and move towards their goals in small, achievable milestones.
Our services are focused around the individual. Through listening to them, we understand what is important to each Service User and what they would like to achieve. We can then use this information to create a tailored person-centred dementia plan for each individual.
The staff at Regard are highly skilled at supporting individuals with dementia through to end of life care, and empower them to make their own choices and take control. As a result, Service Users can live the lives they choose and achieve their goals. Our role is to manage the risks associated with the choices they make to achieve positive outcomes.
By understanding the reasons behind an individual’s actions, and developing our knowledge of what is important to them, we can help Service Users overcome their frustration and fear when they are unable to express what they want.
Support and communication
We understand that people with dementia typically experience problems with memory and the skills needed to carry out daily tasks, so we work with Service Users to maintain their existing skills as far as possible.
Individuals with dementia often respond well to routines, as they provide a sense of meaning and security. At Regard, we use a planner to display each Service User’s daily routine, which prompts them to remember activities, as well as using other memory aids.
We also employ a variety of different communication tools with individuals, including visual clues and specialist signage, and engage them in a range of stimulatory activities, which are tailored to each Service User’s individual preferences and continually adapted in response to their changing needs.
In the later stages of dementia, we work with individuals to stimulate their sense of taste, touch and smell through the use of different fabrics, talking to them, and ensuring a regular change of scenery.
In accordance with the framework set out by the Care Quality Commission (CQC) in England and Care and Social Services Inspectorate Wales (CSSIW) in Wales, as well as our own robust internal quality assessment processes, we are dedicated to maintaining high standards.
Regard carries out quality audits every four weeks at every service address, as well as yearly service level risk assessments and six-monthly health and safety visits. Our systems ensure that the resultant reports are produced on a professional and objective basis, with no manager assessing their own service.
CQC’s latest inspection proved that the quality of our services is well above the national average. 91 percent of our homes are rated as good or excellent compared to the national average of 78 percent.
Training and development
At Regard, we recognise that staff training and development is pivotal in providing the best care and support. Our staff teams are highly experienced and knowledgeable about the unique needs of people with dementia.
We are committed to providing our employees with a personal development plan right from their first day, with ongoing training and development. This covers the different communication tools we use, as well as improving their knowledge of specific conditions that affect Service Users. We employ trainers with specific conditions, who can tell us what it is like to live with the condition.
Regard utilises mentoring and coaching to develop its employees, and addresses the issues of staff burnout and stress.
As claiming benefits and filling in the relevant paperwork can be a daunting prospect, Regard has developed a unique specialist service for the individuals living in both supported living and residential services.
Our benefits team comprises former employees of the Department of Work and Pensions (DWP), who are able to navigate the complex claims system. They use their experience and years of knowledge to demystify the complex processes, as well as keeping themselves fully up to date with government policy and changes in the law.
The team is keen to help our Service Users maximise the money they can claim, while enabling Care Managers, Support Workers and family members to concentrate on more important things.
To find out more please contact us.