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New life experiences for Jody at Orchard View


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A Strood man with learning disabilities is discovering how much more satisfying life can be when you try out new experiences.

For Jody Williams who lives at Orchard View, our residential service in Kent, his learning disability has tended to make him unwilling to try any activities he wasn’t already familiar with.

Yet this year, bolstered by encouragement from the Orchard View team, Jody has surpassed all expectations by experimenting with new hobbies and travelling to Australia to be best man at his brother Jamie’s wedding.

Jody said: “My sister went with me and it made me proud to be an important part of the wedding.”

John Henderson, service manager at Orchard View, said: “Jody has made terrific progress after a difficult couple of years following the death of his mother.

“We could tell the bereavement was affecting Jody badly - he was becoming depressed and reclusive, so we supported him to attend regular sessions with a psychiatrist, and this has benefitted him a lot.”

Jody’s key worker, John Patterson, has worked closely with him for the past nine years. The two have long enjoyed regular games of golf and now – with Jody’s agreement - are gradually adding other activities to his schedule.

Recent additions include a fortnightly model railway club at Chatham Dockyard and a flying club for model planes in Sittingbourne.

Jody is already an active contributor in the kitchen at Orchard View, helping choose, prep and cook meals for his eight housemates every week, having been supported to learn the basic skills at Rochester College over the past four years.

Jody has also decided he would like to do a Skills For Work course, so John has supported him to enroll on course which starts in September.

John Henderson said: “Perseverance on the part of his key support worker has led to a deep level of understanding between the two men, with the result that Jody is now embracing several new activities and getting much more out of life.

“There has also been a much lower incidence of Jody demonstrating behaviours that challenge, and John must take a lot of the credit for this. They have an excellent relationship and Jody is confident about opening up to him if he has any issues.”

The Regard Group supports people with learning disabilities, mental health needs and acquired brain injuries nationwide, is a leading advocate for improving people’s life chances by developing their personal skills and broadening their horizons.

Orchard View


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Specialism: Autism and complex behaviours.

Details of vacancy: There are currently no vacancies.

Type of Service: Residential predominantly male

The Regard Group collaborate with Purple Space


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This year, The Regard Group joined Purple Space – the world’s only professional development hub for disability network leaders. Joining Purple Space is another step to developing Regard’s culture of inclusion, and to attracting and keeping the best people.

Purple Space aim to make it easier for employees to navigate the experience of ill health, disability or the experience of an accident or injury, at the same time as flourishing at work.

They do this in three ways:

• By creating the world’s first professional development and best practice exchange for disability employee network and / or resource group leaders, allies & champions

• By supporting employee network and resource group leaders to build vibrant disability networks that help colleagues to bring their authentic selves to work

• By helping employers to improve business performance by learning directly from disabled employees

We are looking forward to attending Purple Space events over the coming months, and taking part in their ‘Purple Light Up’ event on 3rd December.

Regard team shortlisted for Wales Care Awards 2018


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We are pleased to announce that three team members from the Welsh region, are through to the judging stage at the Wales Care Awards, with the final taking place on 19 October 2018.

The Wales Care Awards are an annual event run by Care Forum Wales to showcase best practice across the care sector.

We wish our team the very best of luck!

Care Practitioner Award - Simon Moore, Cerrig Cornel

This award includes recognition for the nominee supporting individuals to take as much control over their day to day life decisions as they are able or willing to do, supporting individuals to maintain or regain life skills, recognising the importance of the Key People in individuals’ lives, encouraging community links and work effectively as a team member to support individuals to enjoy a good quality of life.

Excellence in Leadership & Management - Amyleigh Normanton, Garthowen

This award includes recognition for the nominee leading their team to deliver best practice using leadership skills and role modelling , researching current and emerging practice and basing their systems and procedures on evidence based practice, supporting their team to develop into reflective practitioners who question, and challenging and placing the people who use services at the centre of service provision.

Promoting Fulfilled Lives- Katie Owen, Caeronnen

This nominee will have worked extensively with individuals and the key people in their lives, to develop innovation in practice that promotes well-being and enriches individuals’ life experiences. The award reflects the basic nature of change required at every level of service provision to meet the Welsh Government’s Personalisation Agenda, and will be aiming for genuine citizen led services.

For more information about the Wales Care Awards visit: http://walescareawards.co.uk/

Cerrig Cornel


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Cerrig Cornel is available for adults 18 years and over.

Specialism: The service is registered to provide support to people who have

Garthowen


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Specialism: Garthowen is a registered residential home for adults with Learning Disabilities, Dementia and/or Physical Disabilities which can be complex. The service

Caeronnen


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Specialism: The service supports adults with Autism, Asperger Syndrome, Learning Difficulties, Mental Health, or ABI, substance misuse issues or with a history of

Multiple awards success for Regard in Wales


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Ros Redford, Amyleigh Normanton, team Cerrig Camu and Kelly Prosser are among an impressive total of 10 Regard nominees to have made it to the finals of the National Learning Disability awards this year.

Rosalyn Redford from Garthowen near Llandysul, has been shortlisted as ‘Support Worker Of The Year,’ and her colleague Amyleigh Normanton is a finalist in the category of ‘The Manager of The Year;’ the Cerrig Camu team who run the OWL (Outcomes With Learning) Centre in Dolgellau, Gwynedd, are finalists in the category of ‘Making A Difference,’ and Kelly Prosser is also shortlisted as ‘The Manager of The Year.’

The Cerrig Camu team which runs the OWL day-centre - an initiative from the Regard Group that provides therapeutic opportunities for people with learning disabilities, mental health and acquired brain injury - was nominated by locality manager, Julie Davies.

Julie Davies said: “The OWL team works tirelessly to make a real and positive difference to people’s lives.

“They never fail to impress me with their approach, offering just the right level of supervision, and working closely and thoughtfully with the people who attend the day-centre and their families, to support each person to realise their potential.”

Garthowen is a registered residential home for adults with learning disabilities, dementia and/or physical disabilities which can be complex, and Kelly Prosser’s supported living services (Cottrell Road, Mackintosh Place, Strathnairn, and Talworth Street) support people to develop independent living skills.

Julie Davies, locality manager for the Regard Group, which runs Garthowen, said: “When Amyleigh arrived at Garthowen as its new manager last August the service faced a number of challenges, and she’s dealt with them all admirably.

“As a result the new people we support have settled beautifully and her staff feel trusted and empowered, with significantly increased levels of satisfaction all round. She’d be a worthy winner of the ‘Service Manager’ award.”

Amyleigh, who earlier this year earned Progression Training’s ‘Learner of the Year’ award, nominated her colleague Ros Redford because she wanted to achieve public recognition for the continuous dedication Ros devotes to the people they support.

“Ros is totally committed to bringing joy and laughter to the lives of the people who live at Garthowen,” said Amyleigh.

“Ros truly deserves this award.- she’s so proactive and motivated, and I’m just thrilled that she’s in the finals.”

Regarding Kelly Prosser, Julie Davies continued: “In 2014 Kelly Prosser was given the major task of introducing a new system of care plans in a difficult environment where shortcomings had been identified.

“She rose magnificently to the challenge of transforming these services, leading by example, and successfully maintains the highest quality service provision to this day.

“She has instilled a culture among her teams that allows her to promote a truly individualised approach for the people who live in the services she runs at Cottrell Road, Mackintosh Place, Strathnairn, and Talworth Street, as well as those who are supported by Regard’s domiciliary care service in South Wales. She is conscientious, energetic and a huge asset to Regard.”

The winners of the Welsh heats will be announced at a gala dinner in Cardiff on 28 September.

The National Learning Disability awards scheme, which is endorsed by the Department of Health, Association of Directors of Adult Social Services (ADASS), Social Care Institute for Excellence (SCIE) and Voluntary Organisations Disability Group (VODG), seeks to ‘celebrate excellence in the support for people with learning disabilities and aim to pay tribute to those individuals or organisation who excel in providing quality care.’

Carole Edmond, CEO of Regard, said: “It’s fantastic news that we’ve been named as finalists in so many categories, and very gratifying for our wonderful people to receive such public recognition for all the amazing work they do.

“We look forward to getting together to celebrate on the awards evening, and all the nominees are already winners as far as I’m concerned.”

Garthowen


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Specialism: Garthowen is a registered residential home for adults with Learning Disabilities, Dementia and/or Physical Disabilities which can be complex. The service

OWL Cerrig Camu


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To book a day at an OWL service online please click here: BOOK ONLINE

An innovative project has been set up

Domiciliary Care South Wales


The Domiciliary Care agency is located in Cardiff and is a specialist agency specifically registered to support individuals that reside in a 24 hour

The Regard Group become Stonewall Diversity Champions


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At The Regard Group we value equality. We believe in promoting inclusion, celebrating diversity - and we are delighted to announce that we are now Stonewall Diversity Champions.

Stonewall works with the country’s leading organisations to create fully inclusive environments for staff, clients and the wider community. It is the largest non-governmental programme of its kind in the world. Joining Stonewall is another step to developing our culture of inclusion, and to attracting and retaining the best people.

Carole Edmond, CEO of The Regard Group said: “We are looking forward to benefitting from Stonewall’s expertise as we review our quality and people policies, as well as our inclusive workplace practices to ensure people who are part of the LGBT community feel at home with Regard, and can bring their whole self to work.”

Billy Cole of Stonewall added: “We’re really excited to be working with The Regard Group through our Diversity Champions programme. The work we have planned shows a real commitment to LGBT for both the people you support, and your employees. We’re looking forward to see what we can achieve working together.”

Kerry Libby, Regional Director for South and South West, attended the Stonewall conference and said: “The conference was brilliant! It encouraged me to grow and challenge myself professionally. A perfect opportunity to both learn from others, and exchange challenges and insight. I was inspired to create inclusive, equal and inspiring environments for LGBT people, promoting lasting change.”

The Regard Group become members of The Care Workers Charity


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We are delighted to announce that we have become members of The Care Workers Charity.

The Care Workers Charity is dedicated to helping current, former and retired care workers. Help is offered in the form of hardship grants, online information and advice for anyone who is experiencing financial hardship.

People who work, or who have previously worked, within the UK Care Profession in a registered domiciliary, residential care, day care or supported living service, may be offered a hardship grant by The Care Workers Charity, subject to application criteria.

The Care Workers Charity exists because carers look after some of society’s most vulnerable individuals and spend their careers assisting others, but when circumstances change, sometimes it’s the carers who need support.

The Care Workers Charity vision is that no care worker will ever face financial hardship alone.

The ‘rainy day fund for everyday heroes’ means that anyone in any role employed within a registered provider such as Regard, is eligible for the hardship grant, including care staff, cleaners, regional office staff, catering, and managers.

Some real case studies from care workers who have benefited from The Care Workers Charity can be read here: www.thecareworkerscharity.org.uk/Pages/Category/grant-case-studies

The Care Workers Charity is a non-profit organisation who run a number of fundraising events throughout the year, with their annual event ‘Going the Extra Mile’ coming up on 30th July.

The charity are asking people across the country to walk, run, bounce or even skip a mile to raise money to celebrate the extra mile care workers go every single day, and the staff at Regard aim to be involved in this.

Carole Edmond, CEO of the Regard Group said “We look forward to working together with The Care Workers Charity to benefit anyone who may need support, and hope we can help support their national event too.”

To read more about the work that The Care Workers Charity do, visit their website: www.thecareworkerscharity.org.uk

Brighton Disability Pride role for Arden House volunteers


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Members of our supported living service in Brighton have volunteered their help to make sure celebration-goers stay hydrated at this weekend’s Disability Pride event.

Staff members and four people who live at Arden House in Preston Park, which supports people with learning disabilities, autism and complex needs, will be greeting visitors and running a watering station at the event at Hove Lawns on July 14.

The celebrations will include live music, acts, performances, and speeches from disabled people; work from disabled artists; and stalls from local support organisations.

Chris Woolgar, manager of Arden House, said: “Everyone’s getting really excited ahead of the big day and enjoying being part of the planning process.

“The event’s volunteering programme means that more people with both visible and invisible disabilities or conditions can get involved.

“Being part of the organisation and planning meetings for this wonderful celebration is giving them a real sense of purpose.”

Disability Live kicks off at noon with a short parade along the promenade, led by Unified Rhythm – a carnival band with over 80 per cent disabled members.

The Arden House team includes David Metzler (33), Taurean Bailey (29), Nicholas Arnell (34), and Jamie Blunden (22).

“The celebrations will bring disabled and non-disabled people together to help change and challenge negative attitudes and perceptions,” added Chris.

“Although disability rights have come a long way for people with disabilities, barriers can be more frequent and have greater impact.

“We hope this event allows people to celebrate what’s been achieved so far, and to keep building a community to fight these challenges.”

The event will be officially opened by Alison Lapper MBE; Councillor Dee Simson – Mayor of Brighton & Hove; and Jenny Skelton, Chair of Disability Pride

Arden House is run by the Regard Group which cares for more than 1,300 people, with a dedicated staff of over 2,600 people on 161 sites across the UK.

The Regard Group is now a Stonewall Diversity Champion. Stonewall works with the country’s leading organisations to create fully inclusive environments for staff, clients and the wider community, and is the largest non-governmental programme of its kind in the world.

Joining Stonewall is another step in developing Regards culture of inclusion.

Regard is reviewing its quality and people policies, and inclusive workplace practices, to ensure people who are part of the LGBT community feel at home with the organisation.

Billy Cole of Stonewall said: “We’re really excited to be working with The Regard Group through our Diversity Champions programme.

“The work we have planned shows a real commitment to LGBT for both the people supported by and employed by Regard. We’re looking forward to see what we can achieve working together.”

Arden House


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Specialism: Learning disabilities, autism and complex needs ready to take the next steps towards independent living. Ideal for individuals in transition from residential

Promoting community spirit with fun and friendship at Starboard House


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A warm welcome was enjoyed by visitors to our Southampton residential care home recently, when the people who live there held an afternoon tea party as part of the National Care Homes Open Day scheme - a nationwide initiative set up to promote closer links between care homes and their local communities.

Starboard House in Woolston is one of 20 services run by The Regard Group to hold an open day in 2018 with the theme of ‘Linking Communities’. Service manager Michelle Hill invited people from five of Regard’s other services located within reach of Southampton, as well as neighbours from the local community, to come along and join in the fun.

The six individuals with learning disabilities who live Starboard House were pleased to have the opportunity to show visitors the colourful blooms and flourishing fruit and vegetables in their garden, which last year won the prize for ‘Best Garden,’ in the care-provider’s national ‘Regard in Bloom’ competition.

Service manager, Michelle Hill, who arranged the open day with assistance from the rest of the staff at Starboard, said: “The people we support at Starboard House are an older group, ranging in age from 60 to 88, and some of them are very keen gardeners.

“At the moment our garden is looking particularly lovely, full of colourful bedding plants and hanging baskets, with tomatoes, runner beans and pumpkins coming to life in our veg plot.

“It was great for people to have the chance to share their horticultural achievements with friends and family.

“We would like to say a big ‘thank-you’ to everyone who attended and helped make this such a memorable community day.”

Guests were pleased to select their favourite party dishes from a fantastic buffet spread, and enjoyed meeting up with friends old and new.

The team at Starboard House received a comprehensive endorsement from the Care Quality Commission in March 2018, being ranked ‘Good’ across the board for safety and effectiveness, and for providing support which is caring, responsive and well-led.

The team at the service supports people with learning disabilities 24/7, with an in-depth understanding of autism and other complex physical and mental health needs, and they pride themselves on promoting individual decision-making in a way that encourages people to gain self-confidence and live their lives to the full.

The service occupies a large detached Grade II listed Georgian property, and the spacious back garden is divided into patio area and lawn.

Starboard House


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Starboard House is a registered residential home providing support to 7 individuals with moderate learning disabilities. The individuals who use our service require 24 hour

Regard hosts open days to boost community integration


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Open days are being hosted throughout England and Wales by The Regard Group with the aim of boosting community integration for people with learning disabilities, mental health and acquired brain injury.

Across the UK services run by Regard are opening their doors to participate in specially-devised events with the common theme of ‘Linking Communities’.

Carole Edmond, CEO of Regard, said: “Community involvement is so important to the people we support.

“The aim of our open days is to extend their network of friendship, because this translates into real day-to-day involvement and participation, and promotes their ability to live their lives to the full.

“Social contact with people outside their immediate home, and involvement in the life of the local community, can have a profound effect on a person’s overall psychological well-being.

“It also enables the people we support to be more visible and have their voices heard, which is a fundamental right for us all.”

The organisers of Regard’s open days have been inviting friends, neighbours, local businesses, church congregations, and shop-keepers, as well as family members and people who live at other local residential and supported living services, to ensure everyone is aware of the warm welcome that awaits them.

People who live at the services are very much involved in the planning of and preparation for the open days, and also have the pleasure of showing their families and other visitors around their home, as well as engaging in interactive games with them – indoors and out - plus sharing food, music and conversation.

At Merrington Grange in Shrewsbury, where visitors were given bird houses to paint - in addition to garden games and a disco in the sensory room - one of the guests enjoyed his day so much that he plans to move into the service next month.

Meanwhile at Douglas House in Plymouth open day guests included representatives from community agency Arterne, whose moving talk about the work they do with the homeless inspired the people who live at the service to adopt this as their fundraising cause for Christmas this year.

And at Town Farm Workshop in Sixpenny Handley, Dorset, the open day celebrated volunteering in the local community, with special guest Nicola Whitehead from Dorset Volunteer Centre sharing her knowledge and enthusiasm on volunteering, and the ‘Community Credits Scheme.’

Carole Edmond said: “Many of the people we support undertake regular volunteer work in the community, and others – whole services in many cases – get involved in fundraising to benefit their local community.

“They have a real sense of achievement when they contribute to, say, the refurbishment of a new clock front for the local church, as the people who we support at Mill House in King’s Lynn, Norfolk, did through the raffle they held on their open day.

“Helping and working with others gives people an important sense of ownership in their local community, so we try to ensure that everyone we support has the opportunity to be involved in volunteering or charity fundraising.”

Merrington Grange


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Specialism: Merrington Grange is a residential home supporting young adults with learning disabilities who may also have associated complex behavioural needs, epilepsy and

Douglas House


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Specialism: Providing bespoke packages of care and support to young adults with a Learning Disability/Mental Health condition, Aspergers/Autism, those with forensic

OWL Town Farm Workshop


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OWL Town Farm Workshop will be holding an event on 25th April for Care Home Open Day. Please contact the service directly for

The Regard Awards - Spring 2018 winners


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Congratulations to our latest Regard Award recipients, who demonstrate the many ways in which they are living the Regard Values of ‘Compassionate Care’, ‘Excellence’ and ‘Hard Work’ as well as truly owning our Mission and Vision.

The award recipients are:

Continuous Improvement - Restormel House Team, South and South West

Carla Dearing nominated the Restormel House Team for their outstanding support of the following individuals:

GR - whose dream of working in a shop they made come true

RP - whose anxiety they reduced through their ‘always ready’ approach

JC - who they helped to have a smooth move into supported living

A special mention to Josh Griffin Maintenance Planner, whose incredible hard work has had a huge impact on the London, South East and East region, improving environments and helping to fill vacant bedrooms.

Shortlisted:

  • Coneyhurst Team, London, South East & East
  • Carmen Cartmel and Team, Wren Park, London,
  • South East & East
  • Sara Ratcliffe, Garthowen, Wales & West
  • Sian Wain, Caeronnen, Wales & West
  • Josh Griffin, London South East & East

Living Our Values - Compassionate Care - Charlotte Turner, Merrington Grange, Wales and West

Charlotte was nominated by Kim Walshaw who said: ‘The word ‘passionate’ describes Charlotte, who fights for the rights of the people we support and who wants to see everyone in the staff team succeed. This isn’t just a job for her, it’s a vocation. Throughout recent times of change and significant events, Charlotte has been the glue that has held the team together, to provide consistent support for the people who live at Merrington Grange. Often Charlotte will go ‘above and beyond’ e.g. creating communication profiles, sequence strips, organising opening days - nothing is too much trouble if it improves the quality of life of the people we support.’

Shortlisted:

  • Nicole Kadoo, Kingston Office
  • Natasha Boyle & Julie Boyle, Kingsdown House, London, South East & East
  • Caroline Delaney, Orchard View, London, South East & East
  • Emily Cripps, Maldon House, London, South East & East
  • Lisa Runnalls, Douglas House, South & South West

Outstanding Team - Beudygwyn Team, Wales & West

The Beudygwyn staff team were nominated by Gwenda Potter who wrote:

‘In the last 6 years we have gained better relationships with commissioners and families, and we are now recognised for our outstanding support and knowledge within the care industry. The staff team have worked so hard, giving their heart and soul to the service. Staff members ensure that they are up to date with all the information for each individual, and if they feel that more can be done they will research and source any additional support from external bodies.‘

A special mention to the Kingsdown House Team who were nominated by Linda Ribbands. The team impressed the judges with their many efforts to go the ‘extra mile’, including themed Elvis, Superhero and Railway bedrooms and a mocktail bar in the summer house, as well as the ‘happy buzz’ created by the innovative ways that they improve the lives of the people they support.

Shortlisted:

  • Oaklands, London, South East & East
  • Kingsdown House, London, South East & East
  • Hedera House, London, South East & East
  • Arcadian Gardens, London, South East & East
  • Domiciliary Care Shrewsbury, Wales & West
  • Whitehatch, London, South East & East
  • Willoughby Services, London, South East & East
  • Cerrig Cornel, Wales & West
  • Arrowe Hall, Wales & West
  • Homeleigh, Wales & West

Restormel House


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Specialism: Learning Disabilities, Mental Health issues and other concurrent complex needs. Individuals with Asperger’s and/or other Autistic spectrum conditions and Individuals

Beudygwyn Farm


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Beudygwyn Farm will be hosting an event for Care Home Open Day in July. Please contact the service directly for details.

Merrington Grange


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Specialism: Merrington Grange is a residential home supporting young adults with learning disabilities who may also have associated complex behavioural needs, epilepsy and

Graham from Homeleigh finds a new zest for life


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Securing himself a volunteer position at a British Heart Foundation shop has been the key to uncovering a fresh zest for life for a Manchester man with learning disabilities.

At the end of 2017 Graham was struggling to summon up a smile, but with the support of staff at the residential care home where he lives, he decided to turn his life around, starting by applying for the BHF position.

Graham has been volunteering at the shop in Cheetham Hill three times a week since March, and feels that he is now a different man.

Lilian Kidd, service manager at Homeleigh where Graham lives, said: “We are all so very proud of Graham, and how far he has come in such a short time. He is an inspiration to us all.

“Graham applied for this voluntary position on his own initiative because he wanted to give a helping hand to others in the community, and the team at Homeleigh has been behind him all the way.

“He does a lot of different things in the shop - helping staff organise the shopfloor, dealing with customer enquiries and managing stock. We’ve had lovely feedback about him.

“He’s naturally a very helpful and considerate person and always engages really well with the other people who live at Homeleigh, offering a listening ear if ever they are down or stressed, and helping their voices to be heard.”

Graham also helps his house-mates out with their cleaning and shopping, and is committed to looking after the environment, both inside Homeleigh and out in the community, promoting warmth and safety all round.

Lilian added: “Graham helps the staff at Homeleigh every day with a variety of tasks, observing all the appropriate cleanliness and hygiene standards and has a good understanding of health and safety rules.

“He enjoys prepping vegetables and other ingredients for house meals, managing food deliveries, helping distribute supplies around Homeleigh, and even taking care of the recycling and waste disposal.

“He also does all the gardening and litter picking around the premises, as well as out in the community.”

Graham was recently rewarded by the team at Homeleigh with a personalised certificate thanking him for his unflagging support.

His latest initiative was to enrol on a one year course at Abraham Moss Community School which will lead to a NVQ in literacy.

Homeleigh supports people with learning disabilities to live a full and active life, with emphasis on promoting independence and developing life skills, so that each person can reach their full potential.

Occupying a large Victorian detached house, in its own private gardens in the Manchester suburb of Crumpsall, Homeleigh offers spacious accommodation for 27 people over three floors. There are currently vacancies in three rooms on the first and second floors with shared facilities.

Homeleigh


Homeleigh

Homeleigh is a substantial Victorian property providing registered residential care.

Specialism: Enduring Mental Health, Moderate Learning Disabilities and/or Autism.

Recognition for Inglewood residential home in National Learning Disability Awards


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Inglewood House, our residential home in Camberley for adults with a learning disability, has been named as a finalist in the 2018 National Learning Disability Awards in the category of ‘Supporting Older People with Learning Disabilities.’

The nomination for the team that supports the people who live at Inglewood House – run by nationwide private care-provider the Regard Group - was endorsed by regional director, Sam Collier.

Sam Collier said: “The team do a difficult job brilliantly. They truly represent our person-led culture. The long-standing and committed team deliver support that’s driven by a desire to know people as individuals rather than by their diagnosis.

“They care deeply about the individuals they support, thriving on the moments of magic that come from the mutually beneficial relationships that exist at Inglewood House. Nothing is ever too much trouble and they’d be worthy winners of this award.”

Team Inglewood is one of an impressive 10 Regard nominees to have made it to the finals this year.

The National Learning Disability awards scheme which is endorsed by the Department of Health, Association of Directors of Adult Social Services (ADASS), Social Care Institute for Excellence (SCIE) and Voluntary Organisations Disability Group (VODG), seeks to ‘celebrate excellence in the support for people with learning disabilities and aim to pay tribute to those individuals or organisation who excel in providing quality care.’

The 16 award categories cover all areas of care for people with learning disabilities and autism - whether young or old, living in their own homes or in residential or supported living services - recognising frontline staff such as care workers and care managers as well as people who have made an impact in other ways such as training and innovation.

Regard staff have also been shortlisted as finalists in the categories of ‘Service manager’ (three finalists – two in Wales and one in England), ‘Support Worker,’ two ‘Making A Difference’ short-listings (in the English and the Welsh heats), and for Regard itself recognition in the ‘Best Employer’ category, as well as inclusion as a finalist in both the English and the Welsh heats for ‘Breaking Down Barriers.’

The winners of the English heats will be announced at a gala dinner in Birmingham on 29 June.

Carole Edmond, CEO of Regard, said: “It’s fantastic news that we’ve been named as finalists in so many categories, and very gratifying for our wonderful people to receive such public recognition for all the amazing work they do.

“We look forward to getting together to celebrate on the awards evening, and all the nominees are already winners as far as I’m concerned.”

Inglewood House


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Specialism: Adults with a learning disability, and accompanying diagnosis such as epilepsy, dementia and complex physical needs.

Type of Service: 24 hour

Recognition for Helen from Town Farm Workshop, in National Learning Disability Awards


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Helen Ritson has been named as a finalist in the 2018 National Learning Disability Awards in the category of ‘Making A Difference.’

Helen, who manages Town Farm Workshop in Sixpenny Handley, an ‘Outcomes With Learning’ initiative from The Regard Group, was nominated by her locality manager, Neil Cole.

Neil Cole said: “At TFW Helen has created an enterprise where people with learning disabilities and mental health issues can socialise, recognise and realise their potential, access work and enjoy community engagement.

“She has led the service since day one with passion and creativity, consistently exceeding all reasonable expectations.

“Her deep level of involvement is reflected in profound engagement from colleagues and clients.”

Helen Ritson is one of an impressive 10 Regard nominees to have made it to the finals this year.

The awards scheme which is endorsed by the Department of Health, Association of Directors of Adult Social Services (ADASS), Social Care Institute for Excellence (SCIE) and Voluntary Organisations Disability Group (VODG), seeks to ‘celebrate excellence in the support for people with learning disabilities and aim to pay tribute to those individuals or organisation who excel in providing quality care.’

The 16 award categories cover all areas of care for people with learning disabilities and autism - whether young or old, living in their own homes or in residential or supported living services - recognising frontline staff such as care workers and care managers as well as people who have made an impact in other ways such as training and innovation.

Staff from Regard have also been shortlisted as finalists in the categories of ‘Service manager’ (three finalists – two in Wales and one in England), ‘Support Worker,’ ‘Supporting Older People,’ a second ‘Making A Difference’ listing (in the Welsh heats), and for Regard itself comes recognition in the ‘Best Employer’ category, as well as inclusion as a finalist in both the English and the Welsh heats for ‘Breaking Down Barriers.’

The winners of the English heats will be announced at a gala dinner in Birmingham on 29 June.

Carole Edmond, CEO of Regard, said: “It’s fantastic news that we’ve been named as finalists in so many categories, and very gratifying for our wonderful people to receive such public recognition for all the amazing work they do.

“We look forward to getting together to celebrate on the awards evening, and all the nominees are already winners as far as I’m concerned.”

OWL Town Farm Workshop


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OWL Town Farm Workshop will be holding an event on 25th April for Care Home Open Day. Please contact the service directly for

Recognition for Sue from The Regard Group, in National Learning Disability Awards


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Sue Snelling from Sudbury has been named as a finalist in the 2018 National Learning Disability Awards in the category of ‘The Manager.’

Sue, who on behalf of The Regard Group manages two residential services, plus a supported living service and is also responsible for some outreach work in Sudbury, was nominated by her area manager, Sue Mace.

Sue Mace said: “Sue balances effectiveness as a leader with an easy-going attitude, in an approach that is all her own and gets great results in every situation.

“She can quickly grasp and effectively deal with any problem, and knows how to create a solution that satisfies all parties. And her regular staff team can do this too, because she has helped them develop the right skill-set.

“In my book she can’t be bettered: Sue is the complete all-rounder.”

Sue Snelling is one of an impressive 10 Regard nominees to have made it to the finals this year.

The National Learning Disability awards scheme which is endorsed by the Department of Health, Association of Directors of Adult Social Services (ADASS), Social Care Institute for Excellence (SCIE) and Voluntary Organisations Disability Group (VODG), seeks to ‘celebrate excellence in the support for people with learning disabilities and aim to pay tribute to those individuals or organisation who excel in providing quality care.’

The 16 award categories cover all areas of care for people with learning disabilities and autism - whether young or old, living in their own homes or in residential or supported living services - recognising frontline staff such as care workers and care managers as well as people who have made an impact in other ways such as training and innovation.

Regard have also been shortlisted as finalists in the categories of ‘Support Worker’ and ‘Supporting Older People,’ had two ‘Making A Difference’ shortlistings (one in the Welsh heats and one in the English heats), two more ‘Service Manager’ shortlistings, and for Regard itself recognition in the ‘Best Employer’ category, as well as inclusion as a finalist in both the English and the Welsh heats for ‘Breaking Down Barriers.’

The winners of the English heats will be announced at a gala dinner in Birmingham on 29 June.

Taurean who lives at Arden House rocks the stage


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Taurean, who finds it hard to communicate due to autism, has found his voice after joining a band.

Taurean performs at the monthly Rock House concerts in Brighton organised by Carousel – an organisation that supports artists with learning disabilities to develop and achieve their artistic ambitions.

The singer who normally speaks little, and has a limited vocabulary, has played to integrated audiences at the Blue Camel Club, The Green Door Store and is currently putting an album together with the band at Brighton Electric Studios.

Taurean, aged 29, lives at Arden House, a supported living service that overlooks the city’s Preston Park, which is home to eight people with learning disabilities and complex needs.

Arden House manager Chris Woolgar said: “Having the courage to get up on a stage and sing your heart out in front of a crowd of people is tough for anybody.

“But, for Taurean who doesn’t talk very much and typically only uses key words to communicate, it’s amazing to hear him singing so fluently at the Rock House gigs.

“We are incredibly proud of him. He really does seem to have found his niche in singing. He’s always singing or humming along to tunes around the house and wearing his shades.”

Taurean, whose favourite singer is Mariah Carey, is supported to attend Carousel in Queen’s Road, by Arden House staff who say it is the highlight of his week.

“Being able to meet regularly with friends and make music is very important to Taurean. It has helped build his confidence and his ability to focus,” added Chris.

“We feel so blessed that Brighton can offer him such an amazing space that helps break down barriers for musicians with and without learning disabilities to play together.”

Arden House


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Specialism: Learning disabilities, autism and complex needs ready to take the next steps towards independent living. Ideal for individuals in transition from residential

Roller coaster joy for Coneyhurst’s Sam


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Sam from West Sussex, who has never been on holiday before because he has severe anxiety and autism, is celebrating making an overnight trip to Alton Towers.

Sam, aged 25, made the 230-mile to journey alongside two members of staff from Coneyhurst Lodge residential service in Worthing where he lives.

‘It worked out really well,” said Coneyhurst service manager, Elvira Panxha. “He was amazing. He was really calm and cheerful and took everything in his stride.

“We helped prepare him for the visit by taking him out on regular short trips to different places and then staying a while to slowly build up his confidence.”

Deputy Manager Dan Adams and senior support worker Aimee White who accompanied Sam used visual guides, known as ‘social stories’ to help him know what to expect.

“Even with fast-track tickets we had to wait five-minutes to get on The Smiler,” said Aimee. “Normally this would have presented a huge challenge but he didn’t bat an eyelid.

“This was a huge milestone for Sam and something we can build on for the future.

“He had a fantastic day, the scarier the ride the better. He was laughing the whole time, while poor Dan and I were holding on for dear life.”

Back at their accommodation, Sam watched a film with a pizza, and enjoyed a good night’s sleep before the trio returned back to Worthing the next morning.

“The whole staff team and Sam’s parents are really proud of his achievement as Sam finds it difficult to stay anywhere that is not his own room,” added Aimee.

“We’re hoping to take him to Disneyland Paris in September to meet up with his parents. They want to have a family holiday together which they haven’t been really able to do before.”

The team are now preparing Sam to be able to stay away from home for up to two nights so he can make the journey.

Coneyhurst Lodge


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Specialism: Adults with complex health needs including epilepsy, physical mobility needs & other associated complexities.

Details of Vacancies: One ground floor

Golden Thread Award celebrations at Regard


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Four teams and individuals are celebrating after receiving recognition in Regard’s annual Golden Thread Awards.

The Regard Group’s quarterly in-house awards scheme is topped off every summer with our ‘Golden Thread’ award, celebrating the staff team and individuals that best work together to achieve the organisation’s vision and mission.

The inspiration for this top award came from a quote in the independent inspectors report, which helped earn Regard its Investors in People ‘Gold’ status in 2015: ‘There is a golden thread leading from the strategy to each service and department.’

Competition from Regard’s other 160 services was so stiff, that the judges decided to extend the number of ‘Golden Thread’ awards presented to four.

Carole Edmond, Regard’s CEO said, ‘We have had so many outstanding entries to our internal awards this year that judging our ‘Golden Thread’ Award 2018 was an absolute joy.

‘So many of our people are truly living our values of Hard Work, Compassionate Care and Excellence as well as clearly weaving a ‘Golden Thread’ between teams and departments to help us achieve our Vision and Mission. The evidence of this isn’t just in the award entries but in what I see, hear and read about every day at Regard. I am proud to work with such passionate, committed and enthusiastic teams.’

Congratulations go to:

The Mill House Team, London, East and South East Region

The Mill House team were nominated by the people they support and their families as well as other staff members. Here are some of the reasons:

From the people they support:

‘Kelly creates a nice atmosphere and makes the place feel like a family.’ Tim

‘Anthony talks to me when I need support and helps me make positive decisions.’ Callan

‘Anna talks to me about my bad thoughts’ Graham

‘Annie looks after me and helps me through day-to-day activities.’ Tina

‘Michaela is everything you could wish for.’ Pamela

From parents:

‘The staff took the time to get to know my son, respecting and encouraging his love and great knowledge of natural science - they have turned his life around. He has a girlfriend and can now see a future for himself. We are very grateful to you all.’

‘The manager and the whole team are outstanding in attitude and dedication to residents, responding to them as individuals and within the group dynamics with knowledge, patience, firmness when necessary, but always with kindness and cheerfulness. I can compare Mill House with others, and respect and am grateful to them. Anyone training in a relevant medical/social care discipline would benefit from learning the team’s approach.’

Kirsty Southall, Senior Support Worker, Arrowe Hall, Wales and West Region

Kirsty was nominated by Jordan Hall for her ‘hard work and dedication to TD’s transition. Bearing in mind this is her first time transitioning someone into service, she has taken to it like a duck to water. Her knowledge of TD ‘s needs and ways in which to manage her behaviours have been unbelievably impressive. Kirsty has attended the transition visits and each time has come back with ideas on how TD’s My Home or PDO can be updated to ensure that the move creates as little distress as possible. Everyone in the sector will identify one person who ‘taught’ them. This is evidently one of these occasions as Kirsty has developed greatly in her role by having met TD. We are sure that TD will benefit from this as she moves into her own home.’

The Victoria House Team, South and South West Region

Donna West nominated the Victoria House team saying: ‘The team has evolved during the last twelve months into a compassionate and competent team. Most staff have a ‘Champion’ role, attending courses to gain knowledge to support the people who live at Victoria House with their health and wellbeing. The staff take great pride in their roles and were very proud to gain a fantastic CQC report and, more recently, a green audit. They are a happy bunch who love working at Victoria House.’

The Benefits Team, Kingston office

Julia and her team were nominated by Diane Carole who said “The quiet background support teams that help the regional staff out in the field are often missed and forgotten. The Benefits team not only support staff, but also assist families of the people we support and ultimately, they help our vulnerable individuals to obtain the financial support they are entitled to. This in turn helps our registered landlords, and so the impact of their good work threads through the whole company. As the company has grown they must have taken on more and more work, and yet the response time for advice and support is often immediate. I appreciate them and hope that if they win this, they will see that others do too.”

Many congratulations to our four well-deserved awards recipients for 2018.

Arrowe Hall


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Specialism: Arrowe Hall is a beautiful stately home set in its own grounds within a large municipal park and golf course. The tenants

Victoria and Grenville


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Specialism: This service is specifically dedicated to providing support to adults who are vulnerable and have a learning disability, Mental Health Issues, Challenging

Mill House


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Vacancies : Currently vacancies on the ground and first floor.

Specialism: Adults with enduring mental health problems.

Type of Service:

National Learning Disability and Autism Awards - Finalists


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We are delighted to have finalists in five categories of the English and Welsh finals of the National Learning Disability and Autism Awards.

These awards pay tribute to individuals and organisations who excel in providing support for people with learning disabilities and autism.

Good luck to the the Welsh finalists for the final taking place in September.

The Regard Group or members of our team are finalists in the following categories:

Welsh finalists:

The Manager Award - Kelly Prosser, Domiciliary Care South Wales

The Manager Award - Amyleigh Normanton, Garthowen

This award celebrates a manager who has demonstrated a high level of expertise, exceptional skills in leadership and management, great support for colleagues and a positive commitment to person-centred support. A manager who shows vision in developing high quality services and supporting staff to meet the ever-changing needs of the people they support.

Making a Difference – The Cerrig Camu OWL team

This award is for a provider or person, who has promoted inclusion and community cohesion through their work or role in the community – particularly where this has helped make a positive change happen in people’s lives. It is for an outstanding person who works creatively and passionately to ensure people with a learning disability have equal access and involvement in their community.

The Support Worker Award - Rosalyn Redford, Garthowen

This award recognises the crucial role of the support worker in providing high quality support for people with a learning disability and/or autism. Evidence of commitment to person-centred approaches, supporting people with dignity and respect alongside dedication, team working and good humour will be important features for the judges.

Breaking Down Barriers - The Regard Group

The award celebrates an individual or organisation who have worked to make sure people get clear information and are able to contribute their views and experiences. This award is for an organisation who provide good access and easy read, as it helps to include all and encourages everyone to communicate more clearly and get around more easily.

English finalists:

The Manager Award - Sue Snelling, St Faith’s Villa, Walnut Tree Lane and Girling Street

Making a Difference – Helen Ritson and OWL Town Farm Workshop

Supporting Older People with Learning Disabilities – Liz Hayes and Inglewood House

Breaking Down Barriers – The Regard Group

Best Employer – The Regard Group

This award seeks to acknowledge and celebrate an exceptional employer who is committed to their employees, delivering an excellent service to their customers, people with learning disabilities or people with autism and their families. Employers should be able to provide considerable acumen and entrepreneurial flair whilst at the same time having a sustained track record of delivering high quality care and managing change improvement.



Garthowen


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Specialism: Garthowen is a registered residential home for adults with Learning Disabilities, Dementia and/or Physical Disabilities which can be complex. The service

Domiciliary Care South Wales


The Domiciliary Care agency is located in Cardiff and is a specialist agency specifically registered to support individuals that reside in a 24 hour

OWL Cerrig Camu


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To book a day at an OWL service online please click here: BOOK ONLINE

An innovative project has been set up

St Faiths Villa


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Situated in the market town of Sudbury, St Faiths is a residential service for 5 ladies with learning disabilities, associated physical and sensory needs.

OWL Town Farm Workshop


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OWL Town Farm Workshop will be holding an event on 25th April for Care Home Open Day. Please contact the service directly for

Inglewood House


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Specialism: Adults with a learning disability, and accompanying diagnosis such as epilepsy, dementia and complex physical needs.

Type of Service: 24 hour

Fleetwood House receive gold award for healthy eating


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Scoring top marks in a Food Hygiene inspection in 2017, has reinforced the enthusiasm for healthy eating shared by the people who live at Fleetwood House in Littlehampton, and resulted in the service winning a gold award in West Sussex Council’s healthy eating campaign.

The inspector was so favourably impressed with the way the Fleetwood House team were promoting healthy eating among the people they support that he suggested they apply for an extra inspection by the local authority under their ‘Eat Out Eat Well’ award scheme, part of a nationwide drive to improve healthy eating.

Michal Bratek, who leads the team at Fleetwood House, said: “We always work on the basis that the menu we offer to the people we support should feature the kind of meals we’d enjoy eating ourselves, and this has certainly paid off.

“I was always confident that we would do well in these awards, but we were stunned to receive a gold award on our very first attempt.

“The key to our success is that the vast majority of the food we serve is prepared from scratch. It’s all really tasty and almost all home-made, so we can control exactly what goes into it and ensure the people we support are able to eat in a way that positively benefits their health.”

One of the women who lives at Fleetwood House and has Down’s syndrome, has seen a healthy loss of almost half her body weight over the past two years.

Michal said: “People with Down’s syndrome face a greater challenge than most when it comes to maintaining a healthy weight but it is just as important for them, so we – and she – were delighted when friends at her club started to notice the difference. She is just thrilled with what she’s achieved, and is now altogether more energetic and willing to participate in outdoor activities.”

Many of the men and women who live at Fleetwood House have learning disabilities which make it impossible for them to be self-reliant when it comes to their diet, but Michal and his team involve them as much as possible in the selection of the food they eat.

Food choices for the week are discussed at group meetings where individuals are able to use a pictorial system to indicate their personal preferences, and those who can also participate in weekly shopping trips where they are supported to choose the healthiest options available.

Michal said that every member of his 20-strong team has a vital part to play in Fleetwood House’s continuing drive for improvement, whether they are in the kitchen creating the delicious healthy meals they all eat, or working with the people they support to choose and buy the raw ingredients.

In the Eat Out Eat Well scheme participants are judged on how well they promote healthy over less healthy options, including minimising the use of added salt and sugar, choosing low-fat over high-fat alternatives, ensuring meals contain adequate fibre (including a minimum five-a-day of fruit and vegetables) and provide a healthy balance of protein, carbohydrates and fats, and how they encourage an appropriate fluids intake.

Michal said: “We all love our food here, and we love to eat well. Meal times are a happy communal activity, and variety is the spice of life – we enjoy a remarkably varied menu.

“Knowing that we’re helping the people we support to live healthier lives at the same time as keeping them happy and content around the dining table just puts the gilt on our (healthy) gingerbread.”

Fleetwood House


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Specialism: The home supports both men and women with a learning disability, some of whom may have additional conditions, for example, anglemans syndrome,

Change for the better at Drake House


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Being involved in planning the décor and furnishings of their new home has been the key to a stress-free relocation for three Plymouth women with learning disabilities and mental health issues.

Their new city-centre supported living service, Drake House, has been a ten-month labour of love by The Regard Group to ensure its refurbishment would meet the needs of the people who would live there.

Regard also liaised closely with the Plymouth City Council’s care managers throughout the project.

Kelly Floyd, team leader for Regard, said: “Moving house can be a very stressful experience, but we were intent on this being a happy move for the people we support, and because we consulted them every step of the way their relocation was a less overwhelming and more controlled event.

“Change can be challenging for any of us, and maybe more so for people with learning difficulties and mental health issues, so we were determined to include them in any decisions that would affect their lives.

“It’s about respecting people’s individual needs and wants, so they feel they have a proper investment in the place they call home.

“Our ladies have willingly contributed their ideas for colour schemes and furnishings in the house, as well as the planting scheme and layout of the garden, which is still a work in progress at the moment.”

One of the new inhabitants of Drake House, Joanne, transferred to Regard 14 years ago from a residential home where she had required two-to-one care. With support to develop her personal skills she has now progressed sufficiently to enjoy a supported living environment with a tailored care package.

The secret of happiness for Joanne was to have red as the dominant theme in her bedroom, and she is delighted with the result, and enjoying showing her new home off to her family, who live nearby, and her boyfriend and other friends.

House-mate Susan came to Regard two years ago from a large residential setting and is thriving in a smaller environment, regularly going on outings and taking part in household activities, whereas in her previous placement she was a reluctant participant.

Kelly Floyd said: “Susan is non-verbal so we communicate through Makaton. It has been so lovely to see her blossom in the two years she has been with us. She’s become very house-proud and is great at cooking and cleaning – she simply loves her new room at Drake House.

“Susan is also very sociable and enjoys going out to meet people and volunteering at a local BHF shop.

“Both women are keen gardeners, and they’re looking forward to planting and weeding the new borders when the weather warms up a bit.”

Drake House offers the people who live there a very person-centred approach, tailored to the needs of each individual, and is staffed by an experienced and enthusiastic team.

The service focuses on developing people’s confidence and encouragement to make decisions, understand their rights and responsibilities, and become more involved with their local community.

Drake House


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Specialism: Learning Disabilities, Mental Health issues and other concurrent complex needs. Individuals with Asperger’s and/or other Autistic spectrum conditions and Individuals

Meryem from Park Road spreads her wings


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A young woman from Sittingbourne who is living proof that having learning difficulties need not stand in the way of being independent, has written her own account of the progress the right support has enabled her to make over the past year.

Meryem Kizigol, 34, said: “When I came to Park Road at the start of March last year I was unable to do a lot of the basic stuff. I kept myself to myself - a very lonely life.

“I can now do all my own laundry myself, cook, go for daily walks, do house chores and even do my own food shopping. After a lot of support and encouragement I have been able to do this with no support from staff.”

Park Road is a supported living service which accommodates individuals from the age of 17 and focuses on supporting them to develop their independent living skills, with a view to them eventually moving out into the community.

The team has also supported Meryem to reconnect with her family, and to develop a social life.

Meryem said: “I came to Park Road barely even talking to my family but I now write, call and see them which is always great.

“I didn’t like to socialise or travel, or stay away anywhere, but I have been able to travel and stay away overnight.

“Staff have supported me to go to London to see all the sights, Canterbury for shopping days, Birmingham, and even Ramsgate on trips away overnight.

“I have become more sociable such as going to discos every other Monday, also tenant meetings, tenants’ days out, and parties.”

Amanda Pryer, who leads the team at Park Road, said: “It has been such a pleasure to see Meryem gradually coming out of her shell, and we are sure she’ll achieve a lot more yet.

“All the staff at Park Road are so proud of her, and love working with her. Seeing someone you support – like Meryem - blossom and start to spread their wings is what our job is all about.”

The Park Road service supports individuals with learning difficulties to develop their independent living skills, identify employment opportunities and - using individualised transition plans – prepare for an adult life in a home of their own in the community.

Amanda said: “The effectiveness of our approach is also evidenced by the recent departure of two of Meryem’s former house-mates who recently reached the stage where they were able to move out into their own flats in the community, with Regard continuing to provide some outreach support.

“They have all made fantastic progress and achieved some very positive personal outcomes in relation to independence and quality of life, and it’s so good to see them getting the most out of life.”

Park Road


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The service is able to support individuals from the age of 17 as part of a transitional model of support we promote at Regard.

Merry May - Our celebration of Wellbeing and Happiness


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Welcome to Merry May!

This month, at Regard we are celebrating happiness and wellbeing. Throughout the month our teams will be sharing what makes them happy along with tips on living a healthy, happy life.

The Marketing Team

Merry May – event suggestions

  • Organise a healthy breakfast/lunch day or week
  • Enter Regard’s flower arranging competition
  • Celebrate ‘Mental Health Awareness Week’ with a ‘Curry and Chaat’ event (14-20th May) – click here for more information: https://www.mentalhealth.org.uk/get-involved/curry-and-chaat
  • Plan an event to celebrate the Royal Wedding on 19th May
  • Ask your team and the people you support to express what makes them happy using art
  • Make a team list of activities that make you happy and see how many you can achieve in May e.g. eat ice-cream/sorbet, dance to our favourite song, watch the FA cup final (19th May), etc
  • Organise a Pamper Day
  • May is National Barbeque Month – invite people to a BBQ
  • Organise a healthy recipe exchange
  • Get involved in raising awareness during Headway’s Action for Brain Injury week – 14-20th May
  • Shelter is this year’s official Regard charity – you can get involved here: Wales: https://sheltercymru.org.uk/ or England; http://england.shelter.org.uk/support_us/events
  • Enter our ‘Design a smoothie’ competition

What makes us happy in the Marketing Department

The best part of our roles is reading your success and news stories. We have published 91 success stories and 82 news stories on the website in the last year.

Each of us has picked a couple of our favourites to share with you.

Regard’s new choir ‘The R-Factor’ hits the high notes – staff and people they support from several services get together to make music. Next stop ‘Britain’s Got Talent’?

http://www.regard.co.uk/news/regards-new-choir-the-r-factor-hits-the-high-notes

Leanna making tremendous progress - and the Coneyhurst team’s pride in her.

http://www.regard.co.uk/news/all-smiles-as-leanna-makes-tremendous-progress

Fund-raising picnic with friends and family at Rosebank is a great success – Big Picnic Fortnight as a whole provided some lovely stories and it was great to see so many services getting involved.

http://www.regard.co.uk/success-stories/fund-raising-picnic-with-friends-and-family-at-rosebank-is-a-great-success

Terry’s independence and selflessness are leaving a lasting impression at Llwyngwian Fawr – a really positive story from someone we support.

http://www.regard.co.uk/success-stories/terrys-independence-and-selflessness-are-leaving-a-lasting-impression

Rescue dog ‘Teddy’ makes Oak Lodge ‘feel like a home’ – reminding us how animals can boost our happy hormones and provide health benefits.

http://regard.co.uk/success-stories/rescue-dog-teddy-makes-oak-lodge-feel-like-a-home

Hard work pays off for Mary at Eastbourne Road – Mary’s work to improve her health and fitness levels has inspired us to try to get fit too!

http://regard.co.uk/success-stories/hard-work-pays-off-for-mary-at-eastbourne-road

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The Finance Department

The Finance Department are offering two free tickets to the London Wellbeing Festival on Monday 28th May in London Olympia! This is open to all staff and the people we support.

The team shared what makes them happy at work, here are a few of their comments:

“The atmosphere of the team I work with makes me happy smile And how close everyone is to each other, it’s very nice to be welcomed into!”

“I love working for a company that adds so much value to the people’s lives.”

“Thirteen Years of satisfaction…. because I believe that what we do is a great work.”

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Wales and West - Kate’s locality

Wales and West say: “We have so much to celebrate - the hard work and dedication of the service managers and their teams is outstanding. Here are the highlights that have been achieved this week”:

• Stephen has moved into to Beudygywn farm. This is going really well so far - the staff are saying that it’s like he’s always been there.

• Tina got out of the car for the first time in 18 months - this is another huge accomplishment!!

• Yesterday we held a fate open to the local community, in honour of a young 14 yr old boy who tragically died. Brandon from Woodchurch was known by many staff members. The staff and people we support wanted to show their support to Brandon’s family, so quickly organised this event. They did a fabulous job raising £280 in honour of Brandon.

• Jake moved into Tarvin Road - the staff are doing a brilliant job settling him in.

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The Benefits Team

The Benefits team have shared Einstein’s theory of happiness:

A calm and humble life will bring more happiness than the pursuit of success and the constant restlessness that comes with it.

They also shared some lovely success stories of how the Benefits team have helped the people we support. You can read them here.

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Wales and West - Julie’s locality

Here are a few quotes from the staff who work for us - celebrating the theme of happiness:

Sian Wain – Senior Support Worker from Caeronnen:

“Looking back from when I first met the service users to now, I see how much they have progressed and achieved in such a short space of time. It makes me feel on top of the world to be a part of their achievements. To see a smile on one of our service users faces after we come home from swimming makes me feel proud, as I have helped to put that smile on his face. As a senior, it makes me happy when the staff come to me for advice and I can support them to the best of my ability. I look forward to coming to work, prepared for what goal is to be achieved that day. Regard has given me opportunities to progress in my career. When I started with Regard a year and a half ago, I never thought I would be an ‘Acting’ Senior Support worker, especially coming into the job with no prior work experience in this area, Regard has allowed me to succeed.”

Henry Geraghty - Support Worker from Garthowen:

“The reason I love working for Regard is that the positive environment not only makes it a happy place to work, but a happy place for those we support to live in. The opportunities for service users to lead a happy, meaningful and fulfilling life, and the opportunities for staff to enhance themselves and their abilities, in order to make them more confident in their work and progression.”

Vicky Bailey – Senior Support Worker from Domcare South Wales:

“There are many reasons why I love working for Regard, and of course it goes without saying it’s all about the service users. Seeing a service user progress, even the smallest of steps, is massively rewarding. For me personally, it gives me great faith about the services that could potentially be available for my son when he is an adult. I understand how important those small steps really are and I know how a good service should be run. I am very lucky that I have been given a lot of additional opportunities to help me progress within my career. The great thing about Regard is they not only empower the service users but also the staff. They draw on staff strengths and have provided me with the tools and opportunities to be a part of something that I have always wanted to do. I am learning all of the time - from the best people in the industry!”

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London, East and South East - Teresa’s locality

Teresa’s locality designed some beautiful posters using the letters ‘REGARD’ - expressing the positivity of working for Regard:

R is for Rewarding = The jobs we do on a daily basis no matter how small, make such a difference to the people we support’s lives.

E is for Enthusiastic = The people we support need enthusiastic staff who want to be there to help them achieve their goals and aspirations.

G is for Gratitude = We often feel privileged to be able to have such an impact on the people we support’s lives. we have gratitude for this, especially on those tough days (that we all have!) because we can see the passion we have manifested into our work to create positive changes.

A is for Awesome = After speaking with the people who live at Peach Cottage, they tell me that their favourite ‘positive word’ is ‘AWESOME!’ They also said that they complete awesome activities, and enjoy living life to the full! How ‘AWESOME’ is that!

R is for Results = Seeing results is a brilliant thing! Whether those results are from our own personal achievements eg. running a marathon, giving up smoking etc. Or the people we support’s achievements eg. learning to ride a bike, learning to read, taking up a new hobby.

D is for Dynamic = To ensure we give the best care to the people we support, we need to be dynamic, enthusiastic, inspirational, looking for new ideas, adaptable and open to change.

We strongly believe in the power of teamwork!

T = together

E - everyone

A = achieves

M = more

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OWL Town Farm Workshop

Some fun, inspiring video clips were sent through from OWL Town Farm Workshop.

- Rob told an entertaining ‘I say I say I say’ joke, and Daniel sang a wonderful rendition of ‘Can you feel the love’.

The videos certainly made everyone happy this morning!

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London, East and South East - Katrina’s locality

The team shared some inspirational, happy quotes this morning:

“When it rains, look for rainbows - when it’s dark look for stars.”

“Everyday may not be a good day but there is good in every day.”

“Being happy never goes out of style - live every moment!”

Some of the people we support also shared what makes them happy:

“What makes me happy is playing pool, going to the gym, going to the cinema, song writing/rapping/singing and breakdancing!”

“I love going to see mum and dad, I like Minnie Mouse, going to the cinema and eating cake!”

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South and South West - Neil’s locality

“Your mind is a powerful thing. When you fill it with positive thoughts, your life will start to change” say Neil’s locality.

Hazelwood House shared the following quote: “Happiness cannot be traveled to, owned, earned, or worn. It is the spiritual experience of living every minute with love, grace and gratitude.”

One of the people we support at Newton House shared that “Going to the cinema, going for walks and seeing my family makes me happy.”

And: “You are never too old to set another goal or to dream a new dream.” C.S. Lewis

And finally, remember: “Remember to look up at the stars and not down at your feet. Try to make sense of what you see and wonder about what makes the universe exist. Be curious. And however difficult life may seem, there is always something you can do and succeed at.” - Stephen Hawking

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London, East and South East - Linda’s locality

The team shared some quotes which reflect the work they do:

“Give me my wings to fly, but a safe place to land”.

- Linda said “I think we do this everyday in supporting the individuals who access our services. We give them the confidence and opportunities to experience new adventures and learn new skills, but we are always there to ensure they are safe as well.”

“Aim for the moon, even if you fail you will still land amongst the stars.”

- Linda said “We all need ambitions in life, but rather than thinking we have failed if we don’t achieve our ultimate goal - think of the fantastic journey and experiences we have had along the way…”

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South and South West - Sarah’s locality

The team used the power of music and song to make us all feel more merry. They sent out a lovely video clip, filmed in an older persons’ service: ‘Never too old to be Happy

This week is also Mental Health Week, with a focus on Stress. Sarah’s team sent out some useful documents with tips on self care and wellbeing, from the Mental Health Foundation.

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London, East and South East - Dianne’s locality

Dianne’s locality shared the following quotes:

“For every minute you are angry you lose sixty seconds of happiness.”

“If you wish to draw pleasure out of life, you must attach value to the world.”

“On particularly rough days when I’m sure I can’t possible endure, I like to remind myself that my track record for getting through bad days so far is 100%. And that’s pretty good!”

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South and South West - Nikki’s locality

To celebrate Merry May, the team shared what has been happening in Hampshire & West Sussex over the last few weeks:

- James Ede from Starboard House brought a little bit of happiness to those shopping in Southampton, by playing piano in the public shopping centre!

- Dauda from Cornerleigh has been working towards gaining more independence, and is now accessing the local shops successfully and independently.

- Alan from Harwich House was the first person we support in our locality to attend staff Makaton training. The day was a great success for Alan, and he cannot wait to attend the next course.

- Celebrations were held all round at Lamboune House, as staff member Virginia Twala celebrated her 60th birthday last week. Viginia Twala has worked for Regard for 8 years.

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Wales and West - Kim’s locality

Kim’s team spread their happiness by sharing their locality’s good news:

- One of the people we support from Roseville, is organising a sponsored walk on Rhyl beach in aid of Severn hospice. This is a big achievement for him, and the second time he has raised money for charity.

- Martin Simkin received ‘inspiring leader award’ at the Regard conference!

- We have six nominations for the Regional Learning disabilities care awards.

- Alin Caterea from Highbury was a finalist for SBC training for apprentice of the year.

- Merrington Grange has just had a CQC inspection and received the rating of ‘good’ in all areas, well done Merrington team!

- We recently held the locality’s first MAKATON choir which went brilliantly…

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London, East and South East - Maarten’s locality

The team shared some words of wisdom:

“Leadership and learning are indispensable to each other. Become the kind of leader people will follow voluntarily even if you have no title or position.”

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London, East and South East - Theresa’s locality

Theresa’s locality shared the importance of starting the day as positively as possible - so if you get any knocks later on, you’re better equipped to deal with them. They also shared some inspiring quotes:

“There are no limits to what you can accomplish, except the limits you place on your own thinking.”

“Don’t let yesterday take up too much of today.”

“Challenges are what make life interesting and overcoming them is what makes life meaningful.”

“Don’t underestimate me. I know more than I say, think more than I speak and notice more than you realise.”

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South and South West - Leah’s locality

The team said that “You can, and do, make a difference everyday!” They also shared the following inspiration to help us be positive:

“The best preparation for tomorrow is doing your best today.”

“No matter what people tell you, words and ideas can change the world.”

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Wales and West - Simon’s locality

Simon said: “There is a real sense of team, and team work, within the Locality - which I find really inspiring everyday.”

Inspire others by caring about them:

“Expectations and challenges won’t matter much unless you are also authentically caring about the people you’re hoping to inspire. Focus on what’s best for them. Then show them that you care by the way you treat them and interact with them.”

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London, East and South East - David’s locality

The team shared a few good news stories from around their locality:

Inglewood

“Liz Hayes and her team are finalists in the Learning Disability and Autism 2018 awards - for her work supporting older people and learning disabilities – we are hoping she will bring back the prize!”

Whitehatch

“One of the service users CW, recently won the “Flower arranging competition” and won some super prizes!”

Beech & Coombe

“Both homes are developing well, and the residents are wanting to go out more and more to engage in the community. Great news!”


Railway room makeover for Sean from Kingsdown House


Sean_Kelly_train_bedroom_web

Kingsdown House service in Strood, Kent, is going the extra mile to support a young man with autism who is fascinated by trains.

Staff have transformed part of Sean Kelly’s bedroom into a ‘railway carriage’’ along with brick-effect wall paper and station signs on the wall. To complete the scene the 18-strong team installed two pairs of genuine train seats to create a scenario that gives the illusion of travelling by train.

“Sean is completely fascinated by trains,” said Andy Jupp, manager of Kingsdown House, a residential home run by the Regard Group.

“Once he arrives home from college in the afternoon he will spend an hour with me on the office computer watching trains online or on his tablet.

“We wanted to create a personalised space for Sean and asked him how he’d like his room to look and - funnily enough - he pointed to a train. I’m so proud of my staff, in particular senior support worker Natasha Boyle and her support worker mum Julie Boyle, for making this possible.”

The train seats were provided and refurbished by Northern Rail, who had them delivered all the way from Doncaster and also donated a model train for Sean.

Meanwhile Regard’s regional co-ordinator Tracey Cleary and her husband Tony, who is a driver for train operators Southeastern, helped source and supply more train paraphernalia.

“It was such a nice gesture and made all the difference for us to be able to create such an amazing space for Sean,” added Andy.

Sean, aged 18, was consulted at every stage of the makeover – on the train theme for his room and the colour scheme for his en-suite bathroom.

“Because he loves Harry Potter we incorporated an archway that leads from one part of his room to another – accessed via Platform 9¾ of course,” said Natasha Boyle.

“This takes you through to an area with wood-effect wallpaper and four train seats grouped together like on the Hogwarts Express.

“We even created a ‘window’ that looks out on to a framed poster of railway tracks going through the countryside on the wall, and putting curtains up so it looks like an authentic railway carriage window. Sean loves to sit there – it makes him feel like he’s really on a train.

“We also painted his en-suite a bright shade of blue and covered the walls in pictures of Hogwarts so it feels like the school’s grounds looking over the lake.

“We use Makaton symbols and signs to communicate with Sean and he’s told us how delighted he is with his new room. You can also tell he’s happy by his behaviour.”

Tracey and Tony Cleary have also organised a special train ride to St Pancras for Sean, to celebrate his 19th birthday in May.

Kingsdown House


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Specialism: Adults with Learning Disability, autism, and behavior that may challenge.

Details of Vacancies: There are currently no vacancies at Kingsdown

Shelter has been voted as our charity of the year


Shelter-logo

Once again, we have had a fantastic year fundraising for our chosen charity, YoungMinds. Carole Edmond, CEO said “I’m delighted and proud to tell you that our fundraising activities this year have raised a record-breaking total of £6320! This is an incredible achievement. We are pleased to say that The Regard Group will contribute a further £3680 to make a grand total of £10,000”

Throughout the year a variety of events took place from ‘Regard’s Big Picnic Fortnight’ to BBQs, Coffee Mornings, Parties, Hook-A-Duck and much more. We even managed to persuade Philip Schofield to get involved and we then auctioned his signed YoungMinds t-shirt for the charity.

There are so many great photographs and stories to look at. Click here to view them: http://www.regard.co.uk/success-stories or www.regard.co.uk/news

Shelter, a charity that campaigns to end homelessness and bad housing in England and Scotland, has been voted as our charity of the year for 2018/19.

Our staff were given the opportunity to vote for our charity this year with Shelter gaining over 50% of the vote between four shortlisted charities.

We look forward to another year full of fun events to help raise money for this amazing charity and the work they do. To find out more about Shelter you can visit their website https://www.shelter.org.uk/

Mark from Sail Close has developed his independent living skills


MarkLowman_web

Mark is enjoying a new lease of life after moving to a supported living service near King’s Lynn. Mark, who is 27 and has learning difficulties, relocated from a service on the opposite side of town in February, and is ‘a different man’ according to senior support worker Danielle Garrigan.

“Mark was very keen to be living closer to his mum,” said Danielle. “His previous home was 20 miles away, whereas now she’s just around the corner, so that’s a big part of why he’s happier, but that’s not the only reason.

“We’ve given him a lot of personal support and he has settled in quickly at Sail Close, where he’s developing new skills including a much better understanding of how to manage his money.”

Budgeting was something Mark had previously struggled with, but The Regard Group – who run Sail Close - has identified money-management as a key area in supporting people to develop independent living skills, and Danielle has been working closely with Mark to help him focus his growing financial acumen.

Danielle Garrigan said: “In the past Mark would often discover that he’d used up his weekly allowance before he got to the weekend, but he now understands how to follow a weekly budget plan.”

He is supported to revise this plan weekly by his key worker, Lesley Bradnam, according to the activities he plans to do that week.

“Mark likes variety in the things he does from week to week, so staying on top of his cash-flow is critical,” said Danielle. “He now budgets his money and, for example, limits himself to one takeaway per week.

“Last week he has actually managed to save some money so that he could go out and buy an e-cigarette because he wants to quit smoking.

“My colleagues and I are supporting him to make other changes in his life as well. One of these is to support him to do his shopping at the local supermarket, instead of relying on online shopping. This enables him to make better informed shopping decisions, and also gives him the opportunity to interact with other members of the community.

“As a result, with our support, he is now cooking well-balanced meals from scratch, and he’s also looking after his flat very well and generally doing fantastically.

“He recently told me that he’s really very happy now, which was great to hear because he’s not the sort of person who is inclined to say things like that very often.”

Because one of the things Mark used to enjoy at his previous placement was a regular dog-walking job at a local rescue home, he is also currently being supported to contact the local RSPCA to explore the possibility of a dog-walking placement in his new locality.

Danielle has established a good relationship with Mark’s mother so communications between home and Sail Close are easy, and because they’re living closer now they can see each other as often as they like, something they both enjoy very much.

Sail Close


bedroom_sail_close_my_home

Specialism: Regard will provide a bespoke care plan for each individual based on their own needs through a considered assessment and discharge process.

Care Home Open Day 2018 – Linking Communities


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Following on from the success of last year’s events, we are pleased to announce that many of our residential services will opening up their doors, once again, for National Care Home Open Day 2018.

Care Home Open Day’s emphasis is on the importance of connecting with local communities to develop lasting relationships. We value the relationships we have with the communities near to our services very highly and would welcome the opportunity to show you around and introduce you to some of the wonderful people that we support.

Please see the list of services holding events if you are planning on attending, please email the service directly to let the manager know.
(Please click on the name of the services below for more details about the home.)

Alderton House, Littleport (Friday 20th April) Alderton.House@regard.co.uk

Clareville, Caterham (Friday 20th April) Clareville@regard.co.uk

Cerrig Camu, Gwynedd (Friday 20th April) CerrigCamu@regard.co.uk

Peach Cottage, Braintree (Friday 20th April) Peach.Lynraystaff@regard.co.uk

Mill House, Kings Lynn (Saturday 21st April) MillHouse@regard.co.uk

Merrington Grange, Shrewsbury (Saturday 21st April) Merrington.Grange@regard.co.uk

Town Farm Workshop, Cranborne (Wednesday 25th April) TFWCranborne@regard.co.uk

Douglas House, (Friday 27th April) Douglas.House@regard.co.uk

Garthowen, Ceredigion (Friday 27th April) Garthowen@regard.co.uk

Uplands House, Gwent (Saturday 28th April) Uplands@regard.co.uk

Vancouver, Lewisham (Friday 4th May) Vancouver@regard.co.uk

Coneyhurst, Worthing (Friday 11th May) Coneyhurst@regard.co.uk

Kingsdown House, Strood (Friday 8th June) Kingsdown.House@regard.co.uk

Starboard House, Woolston (Friday 22nd June) Starboard@regard.co.uk

Homeleigh, Manchester (Wednesday 13th June) Homeleigh@regard.co.uk

Rosebank Lodge, Mitcham (Sunday 8th July) Rosebank.Lodge@regard.co.uk

Beudygwyn, Anglesey (Wednesday 25th July) Beudygwyn@regard.co.uk

Bay Lodge, Holbech (tbc) Bay.Lodge@regard.co.uk

Fleetwood House, Littlehampton (tbc) Fleetwood.House@regard.co.uk

Cornerleigh and Lambourne House joint event, (location and date tbc) Cornerleigh@regard.co.uk or Lambourne.House@regard.co.uk

We enjoyed opening the doors of 20 of our homes last year, the photos shown are a selection of those events.

Alderton House


Alderton_House

The service is able to support individuals from the age of 17 as part of a transitional model of support we promote at Regard.

Clareville Road


Clareville_Flat

Clareville is a registered residential home for adults with autism and learning disabilities who may present additional complex needs. The manager is a

Cerrig Camu Residential Service


Cerrig_Camu_Main_House

Cerrig Camu will be participating in Care Home Open Day 2018 the service will be holding an afternoon tea on 20th April.

Peach Cottage and Lynray


Lynray_22

Specialism: Providing bespoke packages of care and support to young adults with a Learning Disability, Aspergers/Autism, and emotional/behavioural difficulties.

Mill House


Mill_House_-_Front_of_house

Vacancies : Currently vacancies on the ground and first floor.

Specialism: Adults with enduring mental health problems.

Type of Service:

Merrington Grange


merrington

Specialism: Merrington Grange is a residential home supporting young adults with learning disabilities who may also have associated complex behavioural needs, epilepsy and

OWL Town Farm Workshop


LLO_2042

OWL Town Farm Workshop will be holding an event on 25th April for Care Home Open Day. Please contact the service directly for

Douglas House


DSCN0073_-_Douglas_Hs_-_Front_of_house

Specialism: Providing bespoke packages of care and support to young adults with a Learning Disability/Mental Health condition, Aspergers/Autism, those with forensic

Garthowen


Garthowen_-_Front_of_house_1

Specialism: Garthowen is a registered residential home for adults with Learning Disabilities, Dementia and/or Physical Disabilities which can be complex. The service

Uplands House


IMG_000645

Specialism: Uplands House is a registered residential care home for 4 service users with learning disabilities or mental health needs plus additional complex needs.

Vancouver Road


Vancouver_Rd_front_of_house

Specialism: Learning Disabilities and Mental Health needs who may present with challenging behaviour.

Details of Vacancy: There are no vacant rooms

Coneyhurst Lodge


coneyhurst_lodge

Specialism: Adults with complex health needs including epilepsy, physical mobility needs & other associated complexities.

Details of Vacancies: One ground floor

Kingsdown House


dsc_0063

Specialism: Adults with Learning Disability, autism, and behavior that may challenge.

Details of Vacancies: There are currently no vacancies at Kingsdown

Starboard House


Starboard_-_Front_of_House

Starboard House is a registered residential home providing support to 7 individuals with moderate learning disabilities. The individuals who use our service require 24 hour

Homeleigh


Homeleigh

Homeleigh is a substantial Victorian property providing registered residential care.

Specialism: Enduring Mental Health, Moderate Learning Disabilities and/or Autism.

Rosebank Lodge


Rosebank_3

Specialism: Rosebank is a residential home supporting young adults with learning disabilities who may also have associated complex behavioural needs, epilepsy and or

Beudygwyn Farm


Beudygwyn_FARM-2014-1_-_Copy

Beudygwyn Farm will be hosting an event for Care Home Open Day in July. Please contact the service directly for details.

Bay Lodge


BAY_Lodge_front_of_house

Specialism: Younger adults with learning disabilities, autism, complex behavior disorders and complex health needs.

Type of Service: Fully registered residential service,

Fleetwood House


Fleetwood_House

Specialism: The home supports both men and women with a learning disability, some of whom may have additional conditions, for example, anglemans syndrome,

Cornerleigh


Cornerleigh_-_Kitchen

Specialism: Cornerleigh supports adults with mild to moderate learning disabilities, challenging behaviour, Acquired Brain Injuries and physical disabilities.

Details of the

Lambourne House


lambourne_house

Specialism Adults with learning disabilities, autism and other additional needs such as complex epilepsy and sensory perceptual issues.

Details of Vacancies:

Rescue dog Teddy joins the team at Oak Lodge


David_and_Teddy_dog

A two year-old Yorkshire Terrier/Jack Russell cross who was adopted by one of our residential homes for people with physical and learning disabilities last November, is brightening their lives with his infectious enthusiasm for life.

The idea of finding a pet for the people who live at Oak Lodge came to one of their senior support workers Geraldine Bird when she noticed how much they enjoyed the company of a dog which regularly spent the evenings with them in the holiday accommodation in Devon where they stayed last summer.

Geraldine said: “All the people who met this dog on holiday absolutely loved him, and thought it was great when he laid on the floor and watched TV with them.

“When we got home again, we all had a chat and decided that it would be wonderful if the people who live at Oak Lodge could adopt a dog of their own.

“We contacted several different rescue homes before we found Teddy, but he was worth waiting for – he’s the perfect pet for the people who live at Oak Lodge.”

As well as getting lots of cuddles and petting, Teddy goes out for daily walks with the residents, many of whom are in wheelchairs.

Some of the people who live in our nearby services, also get involved in exercising him, which is delivering additional benefits by strengthening bonds between these neighbouring groups.

Geraldine Bird said: “Teddy has been a great hit since day one. Everywhere the people we support go, he goes too.

“Last week they took him on an assessment visit to see a barge which two of them will be hiring for their summer holiday this year because – naturally - Teddy will be going too.”

Having pets around the home has proven therapeutic benefits which include improving a sense of well-being as well as helping people deal with anxiety.

Teddy has inspired three members of the Oak Lodge staff team to take part in the UK’s first 2.5km and 5km dog-and-owner obstacle run and raise money to help care for the animals of Battersea Dogs’ Home.

Geraldine and her colleagues Sami Baker, Service Manager and Claire Duerdoth, Senior Support Worker, have all signed up for the 2018 Muddy Dog Challenge - with Teddy – and are already in training for the event which will take place in Tunbridge Wells on Saturday 29 September.

The people who live at Oak Lodge have also decided to donate all the funds they raise at their planned summer fayre in July to Battersea Dogs’ Home.

Oak Lodge


Sept_14_vacant_room_from_Dawn

Oak Lodge is a six bedded purpose built bungalow, residential home for adults with physical and learning disabilities and is staffed 24 hours a

Amyleigh from Garthowen achieves Learner of the Year Award


Amyleigh_web

Amyleigh Normanton, who gave up a job as a beautician to pursue a career in the care sector, has been named Learner of the Year through an apprenticeship scheme funded by the Welsh government.

Amyleigh started work as a support worker for the Regard Group in 2008 and has since obtained four QCF diplomas in adult health and social care through the organisation Progression Training.

She is now manager of Garthowen residential care home in Rhydowen, near Llandysul in Ceredigion, which supports people with learning disabilities, mental health and complex needs.

“I was a trained beauty therapist and had just started training as a hairdresser, but three months in I realised that I had had enough. It was just the same old, same old every day,” said Amyleigh, aged 27.

“I applied to be a support worker at a Regard service in North West Wales because I needed a job basically. But once I was there, I found I absolutely loved it and realised I’d found my calling.

“It’s so rewarding. No two days are the same. Knowing you’re making a difference and giving people the best quality of life possible gives me a real sense of achievement that would be hard to experience anywhere else.”

Since taking over as manager at Garthowen last August, Amyleigh has implemented an activity system to make sure individuals at the service are actively involved in the community.

She has increased the number of daily in-house activities including baking, and crafts and weekly karaoke and discos.

One person now attends a local knitting club, others attend chair aerobics and there are also walking sessions and holidays to increase community inclusion.

“It’s all about having a good care plan in place and a motivated staff team that shares both my own and Regard’s vision and values,” added Amyleigh.

Amyleigh, who travels 62-miles each day to Garthowen from her home in Dolgellau, obtained her care qualifications through Progression Training as part of a work-based learning scheme.

The scheme, funded by the Welsh government and the European Social Fund, involves monthly work-based sessions with an assessor from Progression Training.

“I’m really lucky as I would never have been able to get these qualifications any other way because I needed to work,” added Amyleigh, who has an eight year old son on the autistic spectrum.

“Regard has been really supportive throughout my training. They are a fantastic organisation to work for, and I’m really lucky to have inspiring managers whose knowledge is outstanding.”

Progressive Training provides QCF training for the Regard Group’s care services across Wales.

“Amyleigh is a good example of what an apprentice can achieve”, said Sara Davies who was Amyleigh’s assessor at Progressive Training. “Regard is very lucky to have such a fantastic staff member and it’s great to see an employer encourage and support staff development.”

Garthowen


Garthowen_-_Front_of_house_1

Specialism: Garthowen is a registered residential home for adults with Learning Disabilities, Dementia and/or Physical Disabilities which can be complex. The service

Regard pioneers company-wide recycling scheme


Recycling_scheme_at_Regard

We have launched an initiative to recycle half of the waste that we produce, and aim to increase recycling by 50% in 6 months.

“In the past we used different bin providers across the country,” said our building compliance officer, Stuart Cockle, who heads the efficiency drive. “We are now able to rationalise this by going through one central procurement point.”

Regard is working with national waste management company UKWSL who took over all bin collections at our residential care homes, offices and some supported living services in January.

“UKWSL will be auditing the sites to confirm what, and how much, is being thrown away,” added Stuart. “They will then analyse the waste amount based on the occupancy of each service so we can see where recycling could be increased.

“Recycling is roughly 70 per cent cheaper than general waste in terms of collection charges which means there will be economic benefits as well as environmental.”

Meanwhile, Regard is hoping to introduce a number of incentives to spur on staff and the people they support, to get on board; including the introduction of a Recycler of the Month award.

Winchester House, a residential care home run by us in Sheerness, is already cutting back on waste that is destined for landfill.

The service, which provides a home for up to 12 individuals, currently fills two x 1,100 litre recycling bins for every 1,100 general waste bins.

“Recycling is very much part of our daily lives,” said home manager Lisa Falconer. “We now think twice when it comes to sorting the waste matter we generate.

“I am delighted with the new initiative we’re now embracing as this will reduce the negative impact on the natural environment.”

On average each person in England and Wales produces nearly 500kg of household waste a year, with food waste making up the majority of this.

Winchester House provides a 24-hour residential home for adults with learning disabilities, mental health, autistic spectrum disorders, cerebral palsy, and epilepsy.

The UKWSL contract with the Regard Group encompasses all waste: general, offensive, sharps, sanitary and recycling. Regard hopes to include food waste recycling collection in the future.

Roland Archer, sales director of UKWSL, said: “We are excited to be working with the Regard Group across their estate, and feel extremely confident that we can support them in their drive to become a greener, more sustainable business over the coming years.

“Engaging their employees at every level is an integral part of this initiative and one where we feel we can add significant value.”

Winchester House


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Specialism The property is a 24 hour residential home for adults with learning disabilities, mental health, autistic spectrum disorders, cerebral palsy, and epilepsy. Some

The Regard Awards -  Award recipients this quarter


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We are delighted to announce the recipients for this quarter’s Awards.​

Continuous Improvement

Award recipients: The Benefits Team

Julia and her team were nominated by Diane Carole who said “The Benefits Team not only support staff, but also assist families of the people we support and ultimately, they help our vulnerable individuals to obtain the financial support they are entitled to. This in turn helps our registered landlords and so the impact of their good work threads through the whole company. As the company has grown they must have taken on more and more work and yet the response time for advice and support is often immediate. I appreciate them and hope that if they win this they will see that others do too.”

Shortlisted:

Madelaine Williams, Support Worker at Manor Barn, Wales and West. Nominated by Angela Swale

Staff team at Orchard View, London, South East & East. Nominated by Linda Ribbands

Jane Burse, Service Manager at Whitehatch, London, South East & East. Nominated by Kathleen Belfield

Living Our Values

Award Recipient: Rebekah Latimer

Rebekah was nominated by the members of her staff team who said how supportive and approachable she is, how you can rely on her for anything and how she is ‘special to everyone’. The people she supports said:
Debbie said: ‘Rebekah helped me to go on holiday and is always there if I need her. I feel I can tell her things that I can’t say to anyone else.’
David said: ‘Rebekah is very good and kind. She sorts things out for me when I ask for something. I am very happy.
John said: ‘Rebekah does a good job. I am happy with everything she does.’
Gary said: ‘Rebekah goes things done for the house to make it look nice. She always says she likes my new hair.’
Stephen said: ‘Rebekah will sit and talk to me’.

Shortlisted:

Sharon Jones, Support Worker at Highbury House, Wales and West. Nominated by Debs Fritzl

Katrina Greff, Locality Manager for London, South East & East. Nominated by John Joplin

Shirley Ford, SW at Barra House, Wales and West. Nominated by Debs Fritzl

Nick Hobbs, SW, Newton House, South and South West. Nominated by Chloe Saunders

Outstanding Team

Award Recipients: Garthowen staff team

The team were nominated by Amyleigh Normanton and Sara Ratcliffe who told us how the team have been committed and passionate about improving Garthowen as a home. Amy said that this has been demonstrated in a number of ways:

• The support I received as a new manager, implementing and improving systems and services which has led to continuous ‘green’ audits.
• The goals and achievements the Garthowen team have enabled the people we support to achieve through their support, motivation and care.
• The support they provided to the people who transitioned from Faerdre to Garthowen - displaying care and compassion in order to enable them to feel settled and comfortable within their new environment as quickly as possible.
• Their passion in making Garthowen a home and creating a warm and friendly atmosphere for everyone.
• Giving the people we support a name within the local community by encouraging community inclusion. This has been achieved by supporting people to access the community on a regular basis, attending classes such as knitting, chair aerobics, horse riding, visiting local shops and going for walks around the village and socialising with neighbors and passersby.
• The support they provide to their fellow colleagues whilst on shift. Assisting each other during incidents of challenging behaviours, supporting each other with tasks and giving each other advice with assignments for their QCF qualifications.

Sara said, ‘The rural location of Garthowen provides plenty of challenges to overcome – all amenities are more than walking distance away. Staff tackle these obstacles head on – ensuring that the people we support are able to participate in activities and lead a life of a quality they desire. Staff work with people to plan ahead, work around time constraints and resources and involve them in decisions.’

Shortlisted:

Manor Barn Team, Staff team at Manor Barn, Wales and West. Nominated by Angela Swale

Ravenscroft Team, Staff team at Ravenscroft, South and South West. Anonymous

Fairway, Staff team at Fairway, Wales and West. Nominated by Charlotte Wild and Diane Carole

Mill House Team, Staff team at Mill House, London, South East and East. Nominated by the People we support and their families

Garthowen


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Specialism: Garthowen is a registered residential home for adults with Learning Disabilities, Dementia and/or Physical Disabilities which can be complex. The service

Kelyn takes independent living in her stride, supported by Jubilee House


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Kelyn, supported by Jubliee House, Twickenham, is celebrating living an independent life in the community. She has been living in care settings since she was 18, and has recently moved into her own flat. Kelyn is now 34, and is being supported by care staff from nearby Jubilee House.

“Keyln has been dreaming about moving into a home of her own for many years,” said Jubilee House manager Louisa Terry. “But with housing opportunities so limited, it has taken until now for it to become a reality.

“We are absolutely delighted she has achieved her long-term goal. She is taking it all in her stride and gaining confidence every day. She is enjoying decorating her new flat just the way she likes it.

“She loves going shopping and cooking for herself.

“We were able to support Kelyn to buy items for her new home and to give her a hand setting up and managing her utility bills. She continues to receive daily outreach support from Jubilee House, and is also able to join in with group activities there.”

Staff help Kelyn, who has a learning disability, with her weekly menu planning, including helping to increase her awareness of healthy eating options.

She now attends Richmond Adult and Community college independently twice a week, and volunteers two days a week at Regard’s neighbouring Chertsey and Kneller Road services, with the objective for her to develop skills that might lead into paid work opportunities. She also enjoys visiting her local swimming baths and gym.

Jubilee House is a supported living service for adults with learning disabilities and individual complex needs in Twickenham.

Jubilee House


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Jubilee House is a supported living service for six adults with Learning Disabilities and individual complex needs in Twickenham, Richmond.

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Inspiring Leaders Conference 2018


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To view a short video of the highlights or our conference please click here: Inspiring Leaders Conference 2018 video

When Carole Edmond, CEO of the Regard Group, chose the theme of ‘Inspiring Leaders’ for our 2018 conference, the choice reflected her conviction that the ability to inspire is the common characteristic of Regard management at all levels.

In her keynote speech Carole, who joined Regard at the beginning of 2017, told conference delegates: “What you do so amazingly well is focus on seeing the person first and then the disability, and I think that’s what makes you and your teams so incredibly special.”

She went on to praise them for creating “…the most incredible environments and cultures where the people you support simply do things that other people told you they could not,” and attributed Regard’s culture to these leaders’ “…natural intelligence, natural warmth and natural openness.”

Carole, who has visited all of Regard’s 163 services over the past year, said: “The hard work that you do, and your leadership of your teams is hugely valued. Together, let’s continue to inspire people to fulfil their potential.”

A drumming workshop was just one of the many interactive sessions at the two-day conference which highlighted the importance of communication, support, respect, trust, listening, and team-working.

Many delegates also brought with them success stories of people they have supported to share with their Regard colleagues at the ‘Big Picture’ workshop.

Staff spoke about how proud they were to work for Regard and to help make such a positive difference to people’s lives.

One staff member said: “The challenges that we face daily are huge, but equally as rewarding, we get so much out of it.”

Another said: “We can start with the people we support; as soon as they are celebrating success, you can get wrapped into that and it makes you feel like going to work is really worth something.”

Niamh McBreen of AMP Capital explained to the conference how AMP had been inspired to invest in Regard at the end of 2017 because they realised that “Other people in the sector look to Regard and we thought: ‘Actually they’re the ones to beat, they’re the ones who are performing, who are doing well.’

Niamh continued: “We will work with you to make Regard the first-choice destination for people who want to work in this sector, and we are looking forward to the future together.”

Delegates were also addressed by CQC lead inspector Jane Jewell about the ‘Journey to Outstanding’, including the key characteristics that make the leadership of service exceptional and distinctive.

In closing the conference, Carole Edmond told staff: “We want you to take the inspirational leadership that you already have and just really grasp it with both hands, with everything that you have got, with all your loving kindness, and take it back and share it with your teams, and really make meaning, because you are incredibly inspiring leaders.”

Seventeen ‘Star’ awards were presented at the conference to staff who made outstanding contributions in the ‘Big Picture’ session.

The fourth largest private care provider for people with learning disabilities, mental health needs and acquired brain injuries, we now support 1088 individuals across the UK, with more than 2600 staff working in 163 services.

New social network for Jonathan at Winchester House


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Jonathan was facing a lonely New Year after friends at his residential home moved out, but is now enjoying a whole new social circle thanks to the creative thinking of his service manager.

Jonathan, aged 29, has learning difficulties and autism, and has been living at Winchester House in Sheerness since 2008. He was missing two close friends who had moved out into supported living accommodation at the end of last year - so service manager Lisa Falconer suggested they find him new friends by creating a profile to share with other services which we run locally.

Lisa said: “Although Jonathan was still in contact with his former housemates, he needed new friends to fill the gap when they moved out, and the profile we created for him has yielded great results.”

Jonathan said: “I met up with one of my new friends, who lives at Ashford Lodge in Chilham. We got on really well together and I enjoyed going for a walk with him and seeing where he lived. Next time he’s coming to visit me.

“I’ve also got a new pen pal, who lives at Bradwell House in Hythe. She’s fun to correspond with and we have a lot to say to each other.”

The team at Winchester House supports Jonathan in many other respects, such as ensuring a packed timetable of weekday activities selected jointly with him. This includes two days at the beginning of the week volunteering at Spadework in West Malling, where Jonathan’s work involves weeding, watering, digging, helping with log deliveries, and making items to sell such as decorative pot-men.

On Wednesdays he attends Skillnet in Sittingbourne, and is part of a group which visits local schools to talk to the children about how people with special needs would like to be treated.

Jonathan said: “It’s great to have the chance to share the anti-bullying message with a young audience, and a group of us even perform a rap that we made up ourselves which helps to get the message over.”

On Thursdays he does voluntary work at Truck By Truck, packing up boxes of sweets for distribution to local outlets, rounding off the week at Blue Skies School in Chatham, where he helps out with filing and photocopying, as well as showing visitors round, answering the phone, and accompanying the 13-19 year old autistic students to activities such as basketball, swimming, roller-skating, and occasional trips to places like Blue Water.

Lisa Falconer said: “It’s a central part of the work we do at Regard to make sure the people we support are really living their lives to the full, and that’s certainly true of Jonathan.

“Having readily-accessible friends is very important for him too, and the new friendships he has made as a result of the profile we did together are making him very happy - which is so great to see.”

Winchester House, a residential home for 12 adults with learning disabilities and autism located on Minster Road, Sheerness, Isle Of Sheppey, was recently inspected by health watchdog, the Care Quality Commission, which rated the home’s safety, management, effectiveness, care and responsiveness, and leadership as ‘Good’ across the board.

Winchester House


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Specialism The property is a 24 hour residential home for adults with learning disabilities, mental health, autistic spectrum disorders, cerebral palsy, and epilepsy. Some

Bradwell House


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Specialism: Adults with a learning disability, and accompanying diagnosis such as epilepsy, visual impairment and behavioural and emotional difficulties.

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Ashford Lodge


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Specialism: Adults with learning disabilities who may also have complex needs and behaviours that are challenging.

Type of Service: 24 hour supported

Regard’s new choir ‘The R-Factor’ hits the high notes


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The New Year has got off to a rousing musical start for staff and the people they support at our services in South Devon, with the launch of a brand new open-to-all choir.

Paige Marley, senior support worker at Victoria, a Plymouth-based residential service for people with learning disabilities and mental health issues, is leading the group which has called itself ‘The R-Factor’ - R stands for Regard.

Paige was keen to give everyone joint ownership of the choir from the start, and was delighted to receive a great response to her request for song suggestions from people interested in attending.

Ten of the people who live at various local Regard services, plus 11 members of staff, attended the first session of the New Year, and Paige reported that everyone who attended enjoyed themselves and left the session smiling from ear to ear.

Kay Morgan, who lives at Regard’s Victoria House service, said: ‘I’m having such a great time,” with a huge smile, while James Toll, who lives at Douglas House, said: ‘I really enjoyed the signing and ‘It’s raining men’ was my favourite song.”

Lucy Tempest, service manager at Harbour in Torquay, reported that the people she supports who attended the first choir meeting all returned in a great mood, and said they couldn’t wait to go again.

Paige Marley said: “It really was a fantastic launch session. We truly raised the roof at the Hyde Park Social Club where we met, with rousing performances of Oasis’s ‘Wonderwall,’ ‘My heart will go on’ by Celine Deon, ‘Don’t stop me now’ by Queen, and others.

“It was astonishing what my colleagues and the people we support managed to achieve in just one session, and we really looking forward to the next one.”

“I am encouraging people to be involved whether or not they think they have a good singing voice, as the whole project is about the positivity that singing brings. I honestly feel that singing with others is good for the soul - it inspires confidence and has such an amazing uplifting effect.”

The R-Factor has already had its first request to perform in public - Plymouth City Council’s quality and assurance team has invited them to sing at one of the Dignity in Care Forums in 2018.

Victoria and Grenville


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Specialism: This service is specifically dedicated to providing support to adults who are vulnerable and have a learning disability, Mental Health Issues, Challenging

Regard CEO steps down


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After five years as CEO of the Regard Group, Sandie Foxall-Smith has announced her decision to step down from her senior leadership position.

Since Foxall-Smith took over the helm at Regard in 2012, the organisation has gone from strength to strength and is now the UK’s fourth largest private organisation providing supported living and residential services for people with learning disabilities, mental health needs and acquired brain injury.

At the end of 2017 the Group was acquired by AMP Capital, and their global Head of Infra Health, Julie-Anne Mizzi, has emphasised the importance of Foxall-Smith’s leadership.

Julie-Anne Mizzi said “Sandie has made a significant contribution during her tenure at Regard. This is reflected in the quality of the business, the reputation and the industry awards the group has received; attributes that AMP Capital found very compelling.

“We want to thank Sandie for her tremendous contribution to both Regard and the adult social care sector and wish her all the very best for the future.”

Regard now cares for more than 1,300 people, with a dedicated staff of over 2,600 people working at 161 locations throughout the UK.

During Foxall-Smith’s time at the helm, Regard has been awarded Investors in People’s Bronze, Silver and Gold awards. In 2016 she was awarded the IIP global ‘Leader of the Year’ award, which recognises inspirational leadership across all industry sectors. The judges praised her for achieving ‘a demonstrable track record of delivering results for the organisation’ and for being a ‘leader who is decisive and gives clear direction.”

Foxall-Smith was included in the 2016 HealthInvestor ‘Power Fifty’ list, which acknowledges those in the independent health sector who effect real changes, and recognises the leaders ‘who exert the most influence and command the most respect.’

Sandie has also ensured that colleagues at all levels within the Regard Group have had their efforts recognised, with short-listings and wins in a variety of care industry awards, and through Regard’s own in-house awards scheme.

Sandie said: “When I joined in 2012 my aim was to create a culture of innovation through team-working, which would create the desire among our staff to be the best in care delivery, and that aim has been realised now - our success speaks for itself.

“With the right management in place, everyone is able to work together to achieve the goals they have identified, and most importantly, to improve the lives and outcomes of all those we care for across our services.

“I leave the Regard Group in fantastic shape, and in the safe hands of managing director, Carole Edmond, who will now step up to the CEO role.”

Carole Edmond said: “I want to thank Sandie for her dedication to building a high-quality organisation and developing our people-focused culture, and to second her vote of thanks to the whole Regard team for a sustained commitment to making people’s lives better every day.”

Sandie Foxall-Smith has had a long career in healthcare. This included working as Director of Development for Circle Hospitals, ten years as a manager and Director in BUPA hospitals and three years as Chief Executive of St Peter’s Hospice, Bristol. She holds voluntary senior posts in charitable organisations and also spent a number of years as a Prince of Wales Ambassador.

She continues to champion disability rights, and since 2014 has been an active participant in the ‘Fulfilling Potential Forum,’ a government initiative to help formulate opinions of government and civil servants on relevant matters.

New ‘Home-from-home’ supported living service in Rochdale


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Ceejae, who has just moved into a newly-opened supported living service near Rochdale is so delighted with her placement that she has written a poem about it.

20-year-old Ceejae’s new home, Fairway, is a much-needed new supported living service for women with learning disabilities and mental health needs. The six-bed newly-refurbished property on Rochdale Road caters for individuals from local authorities across Rochdale and Manchester.

Ceejae writes about how much she values the friendliness of the staff and her new house-mates, finishing her poem with “This place is a dream.”

Fairway is home to six women who have transitioned from long-term hospital or residential care.

“There is an enormous need for this type of accommodation in the area,” said Regard locality manager, Simon Buxton. “We’re offering the chance for individuals to live independent lives while having access to the relevant level of support they need.

“The women are being supported proactively to develop personalised coping strategies. This not only develops their skills in the practical elements of daily living, such as budgeting, but also enables them to manage the emotional and psychological impact of community living - especially important due to the many years they have spent in long-stay hospitals or other institutions.

“Everyone is settling in brilliantly. We are beginning to see friendships forming and the women bonding as a group. They enjoy planning menus and sitting down together to watch TV.

“They go out shopping supported by a member of staff and buy what they need for their meals or things for their rooms. Recently they all came together to make some delicious millionaire’s shortbread.”

The team at Fairway provides person-centred support plans which include details of how to assist individuals to maintain their independence

Located on the Rochdale/Middleton border, the new service occupies a detached house with a large garden and includes a self-contained one-bedroom flat. It is the second new service for Regard in the Rochdale area, following on from Canal View which opened last spring and supports six adult males with learning difficulties, autism and/or mental health needs.

Fairway


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Specialism: The service supports female adults with Learning Difficulties/Autism and/or Mental Health Needs including Border Personality Disorder, who would benefit from

Sci-fi fan Peter from Homeleigh, has been seeing stars


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The last few weeks have been out of this world for science fiction fan Peter Makar, who has come face-to-face with some of his favourite stars.

Peter, who lives at the Homeleigh residential care home in Crumpsall, Manchester, not only saw the latest Star Wars movie on the big screen, but also got to see some of his favourite characters in person.

Peter, who has recently celebrated his 52nd birthday, attended the ‘For The Love Of Sci-Fi’ event at Bowlers Exhibition Centre in Trafford Park.

Guests included Star Trek’s legendary Captain Kirk, alias actor William Shatner, alongside a galaxy of other stars from the worlds of science fiction and cult television. But it was the stormtroopers from Star Wars that particularly caught Peter’s attention, as they are among his favourite characters of all.

Peter, who has mental health difficulties, has been a lifelong fan of science fiction, and our staff at Homeleigh have been supporting his love of all things sci-fi - so much so, that Peter’s room at Homeleigh has been described as being more like a science fiction museum than a bedroom.

Peter said he really enjoyed his visit to the recent event at Trafford Park, and particularly liked seeing fellow enthusiasts dressed up as their favourite characters.

He said: “There were stormtroopers everywhere, plus Princess Leia, Chewbacca and Jedi.”

Senior support worker Ian Murdoch said: “Peter has a huge science-fiction collection, of between 400 and 500 pieces altogether; including action figures, spaceships and helmets - which he tends to keep for display rather than wear himself.”

Ian has been supporting Peter for eight years, and admitted that he had not been a particular fan of sci-fi himself – until he met Peter.

“I have definitely become more of a fan now,” he said.

“When I first met Peter, I had never been to a convention, and nor had he. But I soon found out about his love of science fiction and when I learned about fan events close to where we are, I thought Peter might like to go.

“We’ve been to quite a few conventions now over the years, and we have enjoyed going together.

“Peter had a great time at the event at Trafford Park. He enjoyed seeing William Shatner, David Hasselhoff, as well as Batman and all the stormtroopers. He came back with even more items to add to his collection.”

Peter’s next sci-fi fix came on Christmas Day, when he watched the special festive episode of Doctor Who, another big favourite of his. He said he really enjoyed the episode, and has given his own thumbs up to Jodie Whittaker, who took over the role of the Doctor from Peter Capaldi at the end of the adventure.

Ian’s support for Peter, and his own growing love of science fiction, reinforces the Homeleigh approach of helping people to live full and active lives, promoting independence. People living there are continuously encouraged and supported to reach their full potential, and Ian said he has been delighted to share Peter’s love of all things sci-fi.

Homeleigh


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Homeleigh is a substantial Victorian property providing registered residential care.

Specialism: Enduring Mental Health, Moderate Learning Disabilities and/or Autism.

Scales tipped for success for football-mad Ben from Manor Barn


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Our Manor Barn service in Neston, Cheshire, is supporting Ben to lose weight by helping him to improve his cooking skills and to do more exercise.

Ben, 29, who has Down’s syndrome and lives at Manor Barn supported living service, is steadily losing the pounds, and hopes to hit his target weight by next spring.

Senior support worker Stuart Thompson said: “Ben really likes his food but struggles to understand the importance of healthy eating.

“We are supporting him to improve his cooking skills as a way of teaching him about nutrition and he’s really taking everything on board.

“We are helping him identify the different food groups, how to use less fat by baking or grilling, and how to select foods that make you feel fuller for longer.

“Being over-weight really affects Ben’s self-esteem. He loves football and would really like to be sportier and not feel so self-conscious.”

The Manor Barn support team believe the best way to approach Ben’s weight-loss ambition is to reinforce his achievements through praise.

He is weighed every Friday at Neston day centre where his progress is tracked as he loses the pounds and edges towards his goal.

Liverpool supporter Ben moved to the service in 2015 from the family home in Chester and has settled down well.

He recently raised money for the local lifeboat service running a tombola stall and has won a number of medals for his sports activities, including football and swimming.

Ben’s long-term aim is to work in a shop. Support staff are currently trying to secure a volunteering position in a local charity shop as a stepping-stone to help him achieve this goal.

Manor Barn caters for adults with enduring mental health needs or learning difficulties, Asperger’s, autism and acquired brain injury, providing a home for up to seven people, including two self-contained flats surrounded by spacious grounds.

The service offers a chance for individuals from Denbighshire, Flintshire, Merseyside, Wirral and Cheshire West and Chester to live independent lives, while at the same time having access to the relevant level of support they need.

The community feel of the service is enhanced by the provision of a communal area where people can meet up, cook meals together and relax with each other.

Manor Barn


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Specialism: The service supports male adults with enduring Mental Health needs and/or Learning Difficulties, Asperger’s, Autism or ABI who would benefit

A warm welcome to their new home


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Relocating to brand new home gave cause for celebration to Elinor Gunz and Janet Bird, and they were even more delighted when they were presented with personalised welcome hampers courtesy of the Regard Group.

Sandie Foxall-Smith, CEO of Regard, said: “Moving into a new home is such a big event, we’ve decided that going forward we want to mark the occasion for everyone concerned by giving them a hamper full of things that will make them happy and be useful in their new environment.

Elinor and Janet’s hampers contained a supply of store-cupboard essentials such tea, coffee and cereals, as well as some good quality cleaning items, but Sandie says the hampers are not intended to be one-size-fits-all.
“We will tailor the contents according to the needs of the individuals concerned, in the same way that we tailor all our new accommodation,” she said.

We welcomed a significant number of new people to our services in 2017, with seven new services opening in the year due to organic growth, and a further 17 added as a result of acquisitions. It is expected that five more new services will open by March 2018.

We have established a 12 week integration programme to guarantee a seamless transition when established services, previously run by other operators, join our group. This ensures that everything goes as smoothly as possible for all staff, the people we support, and the families involved in the process.

The central purpose of the plan is to ensure that the people living in these services are affected as little as possible by the change of ownership, and that they are well supported while it happens. The welcome hampers are just one element of that, while other provisions include communications in an easy-read format tailored to their needs.

Hampers are also now given to newcomers at other Regard services, with the central objective of ensuring that people feel thoroughly settled in their new homes.

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Chertsey is a registered residential home for four female adults with Learning Disabilities and individual complex needs in Twickenham.

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Held in high Regard


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Wakeling House, near Mildenhall, Suffolk, has been named after Jan Wakeling, who worked for Suffolk County Council for more than 33 years.

She had been due to retire in November 2016 but delayed that until June 2017, so that she could support the people who would be living there to move into their new homes.

Jan was invited back to their home for an open day earlier this month.

Wakeling House is a supported living service for adults with learning disabilities and/ or autism which has three large ground-floor en-suite rooms with extra living space and three, first-floor, en-suite rooms.

Helen Petitdemange, Regard’s Customer Service Manager (East), said Suffolk County Council approached Regard to develop the service after a housing association had pulled out.

She said: “Jan delayed her retirement to work with us to see the project finished and support the individuals who would be moving into Wakeling House.

“Jan knew the individuals and their families well and I worked in partnership with her to carry out all the relevant assessments, and to make sure that we personalised each person’s living area.”

We have worked hard to tailor the accommodation to individual’s needs and preferences, in order to make them feel it is a home from home.

Helen explained: “We have one lady who loves the colour red, so we ensured that we put as many red items in as possible, from the microwave and kitchen utensils to red blinds and towels.

“Hopefully this will really make it feel like it is her home.

“We have a man who likes aeroplanes, so we chose a room with a view and a seating area near the patio doors, so he can clearly watch all the planes that fly overhead.

“We had curtains made especially with planes on them.

“We have a man who is a fan of Thomas The Tank Engine, so we have had Thomas-themed blinds and curtains made for his room.

“We have one lady who likes very feminine colours, so her home has been decorated in pinks and purples, including the curtains, bedding and even a purple double sofa.

“All those living in Wakeling House were given a choice to have, where possible, a bath or a walk in wet room.

“One man was keen to have his own washing machine, so we have added one into a cupboard in his room.

“We’ve worked hard to personalise the rooms to match what the individuals want and need in order to feel as comfortable and happy as possible at Wakeling House, and we’re very proud of what we offer here.”

Helen added: “We worked closely with Jan and her team, and we thought it would be appropriate to name the service Wakeling House as a tribute to her to honour her perseverance and hard work on the project.”

Jan Wakeling’s last role with the County Council was to develop bespoke Supported Housing for people with Learning Disabilities or Autism.

She and her team developed over 14 new schemes and supported over 76 customers, many from out of county, to move into their own home and to be close to their families. Wakeling House was her last project before retiring.

She said she was “highly honoured and extremely proud” when told that the service would be named after her, and she was very impressed with the refurbishment work carried out by Regard.

The Regard Group secures a new investor


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Regard, which now has 161 services and 1,186 beds across the country, has been acquired by specialist investment manager AMP Capital. AMP Capital acquired the Group from The Montreux Healthcare Fund PLC and Macquarie Principal Finance.

Sandie Foxall-Smith, Chief Executive Officer of the Regard Group, said: “This change of ownership will not have any initial impact on the day-to-day operation of our services.

“With a growing need for our services it is vital that there is strong investment backing so that we can provide the care that people require and expect.

“At the heart of everything we do is caring for people but to enable us to keep providing better care for more people we need strong financial backing and we believe this move puts that in place.”

Regard, founded in 1994, provides a range of services to those with Learning Disabilities and Mental Health needs including residential care, supported living, outreach support services and day resource centres. Approximately 93 per cent of its sites were rated either ‘Good’ or ‘Outstanding’ in inspections by the Care Quality Commission in 2017.

AMP Capital has a strong heritage of social infrastructure investment and ownership in Australia and New Zealand and also owns two Primary Care Centres in Ireland.

Julie-Anne Mizzi, Global Head of Infrastructure Health at AMP Capital, said: “Regard has a strong existing management team, offers stable cashflows, and has industry-leading occupancy levels. In addition, the freehold ownership of its properties means they can be tailored to meet local needs, which can support the UK Government’s objective of providing quality care closer to home. The strong focus on quality of care at Regard was a critical factor for us given the important social role it plays in the community, and we are committed to continuing to deliver a high standard of care.

“Current demographic trends in developed markets mean that the need for investment in social infrastructure and healthcare is growing. Our team’s expertise and experience in this sector and established track record of responsible investment, demonstrated by our market-leading ESG performance, make us well-placed to manage and develop an asset of this significance in the UK care sector.”

Oliver Harris, CEO, Montreux Capital Management (UK), stated: “Over the last three years we have developed The Regard Group into the foremost specialist care business in the UK. This growth is a testament to the excellent staff and management teams both within Regard and Montreux. We wish AMP Capital every success with their new acquisition and feel confident that they can grow the platform yet further.”

Everyday feels like Christmas at Regard


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Since December 1, a number of services have been taking part in a ‘24-days to Christmas’ project where people they support undertake a different festive activity each day.

“It means every day there is something new to look forward to.” said Ann Peebles, manager of The Uplands in Newbridge, Gwent, one of 28 services participating.

“This could be anything from making Christmas cards to mince pies, from creating a special festive notice board to making a Christmas wreath.

“‘The people we support absolutely love it and have really engaged in all the activities. It is making every day feel a bit like Christmas Day!”

Each of the services, which jointly support 203 people, has been given a list of possible suggestions for daily activities.

At Homeleigh in Manchester individuals made a giant Christmas snowman out of plastic cups, and a life-size fireplace out of cardboard boxes.

“They also really love watching Christmas movies, especially Jack Frost with Michael Keaton which is a big favourite,” says Manager Lillian Kidd of Homeleigh in Middleton, Manchester.

“They watched the film in the afternoon while eating popcorn and then again in the evening with fish and chips.

“It is fun for the staff as well and brings everyone together.”

The ‘24 days of Christmas’ idea is the brainchild of Katie Owen manager of our Caeronnen service in Ceredigion.

“Katie ran the project at the service last year and it proved so popular we decided to roll it out across the region,” said Kay Beacham, Regional Director (Wales and the North West).

“It has had a wonderful impact in all of our services as some of the people we support can find Christmas a lonely time.

“The joy of all joining together to complete each day’s challenge has been an added bonus. Staff have also been motivated by the daily challenge and are having huge fun preparing for Christmas.”

Uplands House


IMG_000645

Specialism: Uplands House is a registered residential care home for 4 service users with learning disabilities or mental health needs plus additional complex needs.

Homeleigh


Homeleigh

Homeleigh is a substantial Victorian property providing registered residential care.

Specialism: Enduring Mental Health, Moderate Learning Disabilities and/or Autism.

Caeronnen


Bedroom_2_-_Main_House_1

Specialism: The service supports adults with Autism, Asperger Syndrome, Learning Difficulties, Mental Health, or ABI, substance misuse issues or with a history of

Regard MD is ‘One to watch’


Carole-Edmond---For-website

The list features outstanding female leaders drawn from a broad range of backgrounds, including women who hold senior executive roles in FTSE 350 firms and other significant organizations such as large non-listed companies, major charities, professional services firms, educational institutions and the Civil Service, with many different disciplines and functions represented.

Carole’s listing highlights her current position as managing director of the Regard Group, as well as her achievements during her previous two decades in the childcare sector.
Inspired by research she carried out for Bupa into the childcare market, Carole developed Bupa Childcare from a start-up position to become a top 10 operator within three years. After its spin off to Bright Horizons in 2009, she led Bright Horizons to become the leading nursery operator in the UK and Ireland.

During her time with Bright Horizons, Carole’s focus on safety, quality and learning outcomes saw the business develop award-winning services, gaining sector recognition and leading to several successful mergers and acquisitions.

Since Carole, who is author of a doctoral thesis on “female attainment” on how to navigate career challenges, joined the Regard Group at the beginning of 2017, she has been overseeing the integration of New Partnerships, which has brought 8 new services into the Regard group this year and is currently working on the acquisition of other operators.

Cranfield launched the ‘100 Women to Watch’ supplement in 2009 as part of the Cranfield Female FTSE Board Report. It is now a highly respected reference point for nomination committees and those who influence shortlists for Non-Executive Director positions in FTSE 350 companies.

The Regard Awards – Celebrating Excellent Support - Winners this quarter


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We are delighted to announce the following winners of our quarterly Regard Awards:

Outstanding Team

Winners: The Mill House Team, East Region

The Mill House team were nominated by the people they support and their families as well as other staff members. Here are some of the reasons:

From the people they support:

‘Kelly creates a nice atmosphere and makes the place feel like a family.’ Tim

‘Anthony talks to me when I need support and helps me make positive decisions.’ Callan

‘Anna talks to me about my bad thoughts’ Graham

‘Annie looks after me and helps me through day-to-day activities.’ Tina

‘Michaela is everything you could wish for.’ Pamela

From parents:

‘The staff took the time to get to know my son, respecting and encouraging his love and great knowledge of natural science, they have turned his life around… he has a girlfriend and can now see a future for himself. We are very grateful to you all.’

‘The manager and the whole team are outstanding in attitude and dedication to residents, responding to them as individuals and within the group dynamics with knowledge, patience, firmness when necessary but always with kindness and cheerfulness.’

Shortlisted:

• Cerrig Cornel Team, Wales and West

• MM Support Team, Wales and West

• Tarvin Road Team, Wales and West

• Caeronnen Team, Wales and West

• Homeleigh Team, Wales and West

• Arundel House Team, East

• Waverley Team, London and South East

• Arden House, London and South East

Cloverdale Team, London and South East

Living Our Values

Winner: Kirsty Southall, Senior Support Worker, Arrowe Hall, Wales and West Region

Kirsty was nominated by Jordan Hall for her ‘hard work and dedication to TD’s transition’. Jordan said, ‘Bearing in mind this is her first time transitioning someone into service, she has taken to it like a duck to water. Her knowledge of TD ‘s needs and ways in which to manage her behaviours have been unbelievably impressive. Kirsty has attended the transition visits and each time has come back with ideas on how to ensure that the move creates as little distress as possible. Everyone in the sector will identify one person who ‘taught’ them. This is evidently one of these occasions as Kirsty has developed greatly in her role by having met TD. We are sure that TD will benefit from this as she moves into her own home.’

Shortlised:

• Paige Saunders, Kingston Office

• Louise Kemp and Team, Wales and West

• Sarah Jones, Wales and West

• Kate Varutti, Wales and West

• Rachel Dalley, London and South East

• Blue Cottage Team, London and South East

• 22 Kings Ripton Team, East

Victoria & Grenville Team, South and South West

Continuous Improvement

Winner: Harwich House Team, South and South West region

The Harwich House team were nominated by Richard Harris who said that the team have helped someone they support to move on and supported two individuals with complex needs (whilst recruiting a full staff team) and have also ‘had a practice used by CQC as an example’.

Shortlisted:

• Sian Wain, Wales and West

• Sarah Jones, Wales and West

• Molly Robinson, Wales and West

• Whitehatch Team, London and South East

22 Kings Ripton Team, East

Mill House


Mill_House_-_Front_of_house

Vacancies : Currently vacancies on the ground and first floor.

Specialism: Adults with enduring mental health problems.

Type of Service:

Harwich House


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Specialism: Harwich House supports adults with a learning disability, including those with visual impairment, autism and complex epilepsy.

Details of the

Arrowe Hall


Arrowe_Hall_-_Front_of_house

Specialism: Arrowe Hall is a beautiful stately home set in its own grounds within a large municipal park and golf course. The tenants

All smiles as Leanna makes tremendous progress at Coneyhurst


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Twelve months ago, Leanna Carey would keep herself to herself in her bedroom at Coneyhurst Lodge in Worthing, our residential care home for adults with complex health needs.

Coneyhurst Lodge’s deputy manager, Daniel Adams, who arrived in September 2016, said proudly: “Over the past year, Leanna has come on leaps and bounds.”

Leanna has severe learning difficulties, and is on the autism spectrum. She has lived at Coneyhurst Lodge, where she has had one-to-one support, for more than three years.

Daniel added: “She was a very challenging lady who could not express her needs. She could get very angry, was very withdrawn, and staff often did not really know how to work with her because of her communication difficulties.”

Staff at Coneyhurst Lodge discussed how best to support Leanna and then worked together to address her needs. They soon started to see a welcome transformation.

Daniel said: “Leanna now says more than 30 different words, and is really expressing herself.

“She has changed from a very tense, closed, person who staff had some tremendous difficulties with to being someone who greets you in the morning with a lovely smile.

“She used to get angry a lot, but now she smiles, she sings, she is much happier, and there has been a significant reduction in the number of behaviour-related incidents.

“Her knowledge and learning has come on so well, her trust in the stuff has really grown, and she is now coming to staff when she wants some food or wants to do some activities, which she never used to do, and feels much more comfortable walking around the house, rather than confining herself to her room.”

Leanna loves messy play and sensory play, story time and singing nursery rhymes but, more than anything else, loves water, and often walks around the home with water guns.”

Leanna’s mum has also noticed some considerable improvements in Leanna’s behaviour, and the two are spending a lot more time together.

Daniel said: “This is not just a great story for Leanna and her family, but for the staff here too, who have worked hard to help bring about this transformation, and who have all seen such a positive change in Leanna - who is becoming more confident, more independent and who is generally much happier, which is so rewarding to see.”

Coneyhurst Lodge offers 24-hour residential care; the property has two lounges, and there are additional rooms to ensure that space is available if individuals want some quiet time away from the main lounge area.

There is also a fully-equipped sensory room and an activity room in the garden.

Families or individuals wishing for more information should contact Guy Page on 07773 746 614.

Regard takes provision to a new level


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Staff and the ladies they support are celebrating the opening of a brand new Regard Group bungalow at Chertsey Road.

We have built the four-bedroom facility in the large garden of our existing service in Chertsey Road, Twickenham.

The bungalow will be home to four ladies who have been living at the existing building, but whose declining mobility means that the current two-storey accommodation is becoming less suitable for them.

Janet Bird, aged 75, Elinor Gunz and Marily Glass, both 73, and Christina Clarke, aged 70, have all been with Regard for 20 years, and have spent all that time living in the same area.

Guy Page, Head of Strategic Relationships for the Regard Group, said: “We have thought laterally about how we could provide a solution which would best meet the needs of the four ladies, who all have learning disabilities.

“They have been known to the Whitton community since they moved into Chertsey, and have always enjoyed each other’s company.”

“Trying to find a suitable bungalow in the Richmond area for them was impossible, so one option would be for the four ladies to move to suitable accommodation away from this area. We were keen not to separate them, as this would have been very stressful.”

“None of them wanted to do that, as they are very settled and happy in Richmond, so we looked other options

“Chertsey Road has a really large garden, so we decided to go for a new-build, which will enable the ladies to continue living in a safe environment, and lead independent lives with the continued support of the Chertsey Road team.”

Not only are the ladies already living in a brand-new bungalow, but they have also had a say in how their new home looks.

Mr Page said: “They have been involved in decorating and choosing the colours and furniture for their new bedrooms as part of the building process.

“This has personalised it, so that it really feels as if the bungalow has been built just for them, and is somewhere they can truly call home.”

It’s taken around nine months for the project to be completed, and there was lots of official planning hurdles to be cleared to make it possible.

But it all came to a head this week when Sandie Foxall-Smith, Chief Executive Officer of the Regard Group, proudly cut the ribbon to mark the official completion of the building work.

The four ladies were able to move into their new home within a few days of the open day.

Mr Page said: “This is the first time we have created an entire new service from scratch. It has been an exciting project and we are all very pleased and proud of the results.”

The main house at Chertsey Road is to be redeveloped into a supported living service, which will allow the Regard Group to offer further support to individuals who wish to lead independent lives.

Families or individuals wishing for more information should contact Guy Page on 07773 746 614.

Chertsey Road


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Chertsey is a registered residential home for four female adults with Learning Disabilities and individual complex needs in Twickenham.

Type of

Putting people with disabilities at the heart of corporate communication


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The autumn edition of Regard’s quarterly newsletter, entitled ‘The People’s Issue,’ features inspiring news stories and advice columns put together by some of the individuals we support, and also shows showcases their creative and editorial talents.

Articles include a feature on ‘Top tips from the people we support,’ with advice on running from Will (Cerrig Cornel), who has completed two 5k runs; on woodwork from Shaun (Longden Road), who enjoys building furniture from recycled wood; on gardening from keen horticulturalists Barry and Linda (Cloverdale); on how to make the most of a day’s fishing from angler Stephen (Llwyngwian Fawr); and on getting a job from Jonathan (Cecil Court) who successfully landed a paid job as a kitchen assistant.

Sandie Foxall-Smith, CEO of Regard, welcomes this new initiative.

“Regard focuses on opening all sorts of new opportunities to ensure the people we support live their lives to the full, and it occurred to us that our regular newsletter, which is for them and about them, could also be produced by them,” said Sandie.

“This reflects our determination to provide support which is person-led, not simply person-centred, because we really value the input of the people we support in our wider business as well as their vital, but more obvious, guidance around individual care.

“Another current example is us asking the people we support to nominate themselves to join our Health and Safety committee, and their feedback indicates that they really value such direct involvement.”

Sandie personally wrote an ‘easy-read’ introduction to the eight-page newsletter about how much Regard’s staff value the involvement of the people they support in every aspect of their care, also thanking the numerous contributors to the newsletter and inviting feedback.

Simon, who lives at Regard’s Arden House service, demonstrated his creativity by designing and editing the page which featured the pick of the submissions for the annual art competition, while Douggie from Hersham Road, another guest editor, was involved in judging the annual photography competition and selecting which entries should appear on the page he was responsible for.

Other content included details of Regard’s ‘People’s Awards’ – another first for us, with all nominations for these quarterly awards coming on this occasion from the people we support.

Sandie Foxall-Smith said: “The nominations were so moving. It was wonderful to hear from the people we support, in their own words, how much they appreciate the progress we are enabling them to make in their lives.”

The awards recognised staff in the categories of ‘Living Our Values,’ ‘Continuous Improvement,’ and being an ‘Outstanding Team.’

Continuing expansion for The Regard Group


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Further expansion has been announced by The Regard Group, with the acquisition of eight additional services previously run by New Partnerships.

We recently opened twelve new services as part of our organic growth in the year to July 2017, when we also expanded our portfolio with the takeover of Shropshire-based Adelphi Care Services, bringing to 159 the total number of specialist residential and supported living services we run nationwide.

The most recent acquisition is of an organisation whose culture and care values closely mirror Regard’s own and will strengthen the organisation’s presence in Essex with eight extra services - six for supported living.

Regard’s CEO, Sandie Foxall-Smith, said: “We are delighted to welcome the people who live and work at the New Partnership services into the Regard Group.

“Our guiding principle is that everything we do should come together to ensure we are continuously enabling those we support and care for to lead more fulfilled lives, providing a rewarding working environment for our employees, and running our business prudently in order to achieve those outcomes.

“The kind of placements available at our new services are exactly what the local authority commissioners are increasingly requesting, so our growing capacity will be catering for identified needs.”

Regard reinforced its position of expertise in the supported living market earlier this year by securing the title of ‘Specialist Care Provider Of The Year 2017’ at the prestigious HealthInvestor Awards.

Judges said they were impressed with the innovation and excellence demonstrated by our investment team, and by the quality of the care we provide to the people we support - described as ‘the best care for adults with learning or physical disabilities or mental health problems.’

The former New Partnerships services and the people they support will benefit from the merger by gaining access to a wide portfolio of specialist in-house services, such as Regard’s dedicated Benefits Team, all designed to ensure the best possible quality of life.

Founded in 1994, Regard now employs more than 2,600 staff to support over 1,300 people to live their lives to the full and as independently as possible.

Regard’s management is driving its expansion by reinvesting 100% of the organisation’s profits back into the business every year.

Sandie Foxall-Smith said: “We are expanding our portfolio both with organic growth and by acquiring sound people-led companies run by likeminded proprietors.

“New Partnerships has been delivering a great service, which is part of what we’re buying, and we’re really looking forward to working with their brilliant staff team.”

New Partnerships’ previous owner, Neil Davis, said: “It’s really gratifying to see how hard Regard is working to ensure continuity of care for the guys we support and continuity of employment for our staff.”

His business partner, Clair Leonard added: “I have every confidence that the new ownership will deliver exactly the sort of results we would most like for our people, and we’re delighted to be handing over to such a forward-thinking group.”

Regard regional director Sam Collier is leading the team that is helping to ensure a smooth transition for the New Partnerships services as they are incorporated into The Regard Group.

Care newcomer ‘Nams’ making a difference at Restormel House


Guy-and-Nams-Restormel

Plymouth City Council’s ‘best newcomer to care’ award winner Enamul Hoque is helping transform the life of an individual with a learning disability to access the community and to gain more confidence.

Enamul (also known as Nams), who previously worked as a call centre trainer, was encouraged to consider a job in the care industry by a friend who thought he would be good at it and who told him to ‘give it a go’.

Since July Nams has been key worker to Guy, who lives at our Restormel House residential care home in Mutley, a six-bed service for individuals with learning disabilities and complex needs.

“Nams has a natural compassion and enjoys making a difference to the lives of the people he supports,” said Restormel manager Carla Dearling.

“Guy has come on in leaps and bounds since Nam started working with him. He is now more confident in himself and is able to ask for his needs to be met. Guy has also been able to access the community on his own for short periods which is doing wonders for his confidence.”

Guy recently returned from a trip to Portugal accompanied by Nams where he got the chance to visit an old Arab market which sold fresh fish and fruit and vegetables and to take a guided history tour.

“He was really in his element,” said Nams. “Previously he’s only been on holiday as part of a group so because it was his first one-to-one holiday he could do the things he wanted to do.

“History is Guy’s passion so he was absolutely thrilled to learn more about the region and learn more about the Algarve’s Phoenician, Carthaginian and Moorish past.”

Over the past 15 months Nams has taught Guy how to play pool, and Guy now regularly beats him. He has also supported Guy to redecorate his bedroom and choose items of furniture.

“I’m really enjoying working at Restormel,” added Nams. “Before I came here I had no clue about the care industry. I now have a better understanding of the amazing work that is done to support people with disabilities.”

In the future, Nams is looking forward to taking Guy, who is a professional wresting fan, to see a match, and also to see his beloved Chelsea football club play.

“I like Nams’ temperament and his jokes, and beating him at pool,” said Guy, who has lived at the service since May 2014.

For more information about the service contact Guy Page on 07773 746614 or visit the service page below.

Restormel House


Restormel_-_front_of_house_from_Andy

Specialism: Learning Disabilities, Mental Health issues and other concurrent complex needs. Individuals with Asperger’s and/or other Autistic spectrum conditions and Individuals

Thumbs up for Chantelle’s birthday biker visit at Harbour


Chantelle---web

Generations of people have had ‘bikes’ on their birthday wish lists, but not many end up celebrating their special day with a whole convoy of them, complete with leather-clad riders.

But that’s what happened to Chantelle, when members of a Torbay bikers club turned up to make her birthday extra special.

Chantelle, who has learning difficulties, lives at our Harbour residential service in Cleveland Road, Torquay, a home which provides services for younger adults with profound or multiple learning disabilities and communication difficulties.

A support worker at the home, Terry Rogers, is a member of The Fallen, a local motorcycle club, and he organised the birthday treat for Chantelle.

Lucy Tempest, the Service Manager at Harbour, said: “Chantelle had been talking about her birthday for several months before the day, and she had also been showing a new interest in Terry’s bike club.

“When Terry suggested that members of the club might be able to drive by and see her, she was very excited.”

Not only did around 15 bikers show up to wish Chantelle a happy birthday, but they also presented her with a ‘Fallen’ T-shirt, mug and a birthday card.

Lucy said: “Chantelle really appreciated a fuss being made of her birthday. She keeps her mug and T-shirt in her room to keep them safe, and talks from time to time about how much she enjoyed the visit.

“Chantelle is a happy, smiley, person who is very helpful, and wants to be liked, and this visit made her smile even more.

“Her fellow residents also enjoyed the visit, and we are grateful to Terry and his biker club colleagues for helping to make Chantelle’s birthday extra special.”

There is currently a vacant first-floor bedroom at Harbour, which is an en-suite, studio flat-style room.

Harbour is a large Victoria house, with 24-hour staffing, including waking night and sleep-in staff.

Each room at Harbour can be decorated to meet individual tastes, choices and sensory needs.

To find out more, please contact Amy Drew on 07912 540 425 or visit the service page below.

Harbour


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Specialism: Harbour is registered to provide services for younger adults with: Autistic Spectrum conditions, Behaviours that may challenge, Profound or Multiple Learning Disabilities

The Regard Awards - The People’s Awards - Winners!


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For this quarter of the Regard awards we asked the people we support to nominate staff and teams.

We are delighted to say that we had a great response and it has been such a pleasure to read all the entries. They are a wonderful way to remind us of the difference we can make to people’s lives every day.

The winners are:

Living Our Values

Winner: Vikki Fysh, Oaklands. Vikki Fysh was nominated by Stephen Bacon.

Stephen said: “Vikki helped me get contact with my children, setting up meetings with social care teams and supporting me to visit them. I now visit my children and grandchildren independently because of her support”.

Shortlisted (with a brief note on why):

Sarah Langley, Eastbourne Road. Sarah was nominated by Amanda Brooks and Kellie Homewood who said Sarah has supported them with a garden project which includes vegetables, flowers and a fairy town.

Sara Ratcliffe, Caeronnen. Sara was nominated by Kevin Larder because ‘she looks after me and makes me laugh’.

Laura, Alderton House. Laura was nominated by Lottie Jones who said: ‘Laura helps me with my hair, and supports me with singing and dancing and playing on the Wii’.

Samantha Williams, Cherrycroft, who was nominated by Clare Jeffries because ‘Sam is very reassuring about things that worry me. She is a good listener, has good ideas, helps me with my budgeting and makes drinkable tea.’

Claire King and the team at Walnut Tree. Claire and the team were nominated by Craig Fletcher as they have ‘helped me with a lot of things I found difficult last year. Claire has helped me find a partner online and I am so grateful to her. We are still together now.’

Outstanding Team

Winners: The Shelden Drive Team. The team were nominated by Mark Mould.

Here is Mark’s nomination:

“I would like to nominate the fantastic team at Shelden Drive. The team help me and everyone to be happy. I enjoy helping and they give me jobs and things to do in my home and get me involved in everything. Staff take me out to do all of the things I enjoy like pub lunches, which I love my £5 lunch meals. Nikki is great, she runs us all about to do the things we love. I wouldn’t be able to do the things I want without staff”.

“Amanda was great, she came to the hospital to visit me all of the time and I would like to say a big thank you to her and the team for helping me at hospital and taking me to the hospital. I was very panicky and staff helped me feel better, they told me I had nothing to worry about, I was very ill and staff helped me fight to get better. I am much better now and I haven’t got to go back to the hospital for a year as I am now Tumour free and want everyone to know this. I would also say a big thank you to staff who took me to the hospital for the first time and stayed with me when I got the results for my tumour. I was very scared and they stayed with me through everything”.

Mark also asked if he could nominate the people he lives with as part of the team - “I love everyone I live with, they make me feel welcome, we all pull our weight and work together with the staff to have a happy environment, we are all one team. We go out once a week all together with staff and we have a really good time, I loved going to the star and cricketers and we laugh a lot like when I balanced a teaspoon on my nose for minutes and everyone laughed!!”

“It might not be long before I can start to out in the community again on my own now I am better. I enjoy going out with staff on a one to one but staff have helped me to get ready to go out on my own again, I am excited about this and staff have given me lots of encouragement and helped me get ready for this”

“I love living at Shelden and I think the staff and my house mates are great and I think they should win the best award”

To finish Mark said - “I feel great I have done this, I feel great they might win”.

Shortlisted (with a brief note on why):

Laura Radcliffe, Lucie Snelling and Karen Sloots, Walnut Tree Lane. Nominated by Irene Franklin because they ‘support her to see her friends every day in town’.

The Oaklands Team. Nominated by Philip Hatton Gilday because ‘they are supportive to me and have organised a group holiday.’

Ted, Adam and Jimmy from Roman House. Nominated by Wayne Elvidge because ‘they were a great team who take their jobs very seriously’.

The Town Farm Workshop Team. Nominated by Stacey Eustace, Gizelle Barton and Tracy Stevenson because the team are ‘helpful and kind and easy to talk to’.

The Mill House Team. Nominated by Callan Campbell because ‘all the staff are very supportive and listen well’.

Continuous Improvement

Winner: Lillian Kidd, Homeleigh – Lillian was nominated by Brian Sykes Lomas.

Brian said that Lillian is ‘good to get on with, a good manager’ who has improved ‘my bedroom and the whole place.’

Shortlisted:

Stuart McAllister, Portland Street. Stuart was nominated by Jeremy Wilson because ‘we talk about punk music and football’.

Oaklands


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Specialism: Adults with learning disabilities/young adults in transition.

Details of vacancy: None

Age range: 20 years +

Current

Shelden Drive


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Specialism: Supported living for people with learning disabilities with a focus on developing further independent skills and meeting outcome-focused goals.

Details

Homeleigh


Homeleigh

Homeleigh is a substantial Victorian property providing registered residential care.

Specialism: Enduring Mental Health, Moderate Learning Disabilities and/or Autism.

Awards and recognition for our staff at Plymouth’s City Council Care Awards


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We are delighted to announce that our staff teams in the Plymouth area are celebrating after winning awards which recognised their dedication to care in the Plymouth City Council Care Awards.

The special event celebrates excellence in the city’s care sector and is a chance to showcase and acknowledge the best practice care in the Plymouth area.

Sarah Ghent, the Locality Manager for Devon, was the one who knew about the awards as she used to work for the council. She put forward the idea for managers to nominate their staff teams in the hope of recognising their dedication and hard work.

Everyone was thrilled when Enamul Hoque, Support Worker at Restormel House, won the award for ‘Best Newcomer to Care’. Since joining Regard, he has shown his compassion to care and just how much he enjoys making a difference to the lives of the people he supports.

Meanwhile, Donna West, Service Manager at Victoria and Grenville, and Carla Dearing, Service Manager at Restormel House, were both given an award in recognition for completing Plymouth City Council’s Leadership and Management Programme in 2016/17.

Finally, Sue Johnson, Support Worker at Douglas House, was up for the ‘Devotion to Care’ award, she did not win the award, however, the judging panel were so impressed with her nomination that they recognised her devotion to care with a special award.

Sarah said: “As you can imagine both Sue and Enamul were surprised and overjoyed at winning an award and receiving recognition for the work that they do. As locality manager, I was extremely proud of them all and it was a privilege to share their success and represent The Regard Group.”

The team were also congratulated by Sandie Foxall-Smith, CEO, who said: “What a fabulous result. Well done all – a great recognition for all your hard work.”

Restormel House


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Specialism: Learning Disabilities, Mental Health issues and other concurrent complex needs. Individuals with Asperger’s and/or other Autistic spectrum conditions and Individuals

Victoria and Grenville


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Specialism: This service is specifically dedicated to providing support to adults who are vulnerable and have a learning disability, Mental Health Issues, Challenging

Douglas House


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Specialism: Providing bespoke packages of care and support to young adults with a Learning Disability/Mental Health condition, Aspergers/Autism, those with forensic

Raising awareness and funds for World Mental Health Day


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Since October 10th is World Mental Health Day, we are co-ordinating a series of fundraising activities across the UK, including an organisation-wide support for the charity YoungMinds’ #HelloYellow campaign with everyone dressing in yellow for World Mental Health Day.

So far, we have raised over £4,000 since April in aid of YoungMinds in their campaign to improve the emotional wellbeing and mental health of children and young adults.

Staff and the people we support are expanding their focus by having an entirely ‘Yellow October’ – a whole month of fundraising and awareness-raising specials, such as coffee mornings, paying to wear yellow clothes to work, office games including ‘guess how many yellow sweets in a jar’ and hook-a-duck, plus a variety of other activities across our services.

Fundraising events earlier in the year included the ‘Big Picnic,’ which involved many of the residential and supported living service holding a picnic for the people they support and their families and friends. There have also been regional fun runs and barbecues, and an inflatable obstacle course undertaken by staff from the Kingston office.

Every year our staff and the people we support vote to decide which charity they wish to support, Regard then also make a substantial contribution from the corporate coffers to enhance the total raised by staff and the people we support.

Regard’s managing director Carole Edmond said: “With an estimated three children in every classroom living with a diagnosable mental health condition, and over 80,000 young people suffering severe depression, it has never been more important to highlight the importance of education about mental health.

“YoungMinds does a brilliant job in raising awareness and supporting children and young adults with mental health issues. We are proud to be associated with them and to direct our own fundraising efforts their way this year.

“In addition, the charity-linked activity taking place in our services provide a sense of purpose for the people we support, not least because it allows them to connect to their community, make new friends, and develop social skills.”

Christine’s zest for life sets a shining example at Tolworth Park Road


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She may have turned 70 earlier this year, but Christine Anstey is showing no signs of slowing down, providing a shining example of how a positive approach can lead to a happier life.

Christine, who has a moderate learning disability, hearing impairment and a severe spinal condition, lives at our Tolworth Park Road residential service in Surbiton.

She moved to Tolworth, which provides 24-hour care for up to six adults, in 2002 having previously lived at St Ebba’s Hospital in Epsom.

The move from an institutional setting - where Christine had spent much of her adult life - to a shared bungalow, was something she initially found challenging.

Tolworth’s deputy manager, Louise Butler, who has known her for 13 years, said: “Christine was previously very distrusting with the environment she lived in, but since she joined us she has built a mutually positive and trusting relationship with our team which has transformed her life.”

Despite facing many difficulties and ongoing challenges, it’s the positive, happy and carefree way Christine interacts with others that really makes her stand out. She has a fantastic sense of humour and easily interacts with individuals at all levels, including all her peers in the house who find her an inspiring person to be with.

A talented keyboard player, Christine loves making music and is proud to display her skills at any opportunity. She has a big collection of CDs, mainly classical, and is a great fan of Jools Holland, who she has seen in concert at Hampton Court Palace on several occasions.

Louise Butler said: “Christine is a keen reader, a very good speller, and has a fantastic memory, with the ability to readily recall past events that are of importance to her. She also has a very inquisitive mind, buying newspapers and magazines four times a week.

“She loves cars, especially Volkswagens, and can tell you makes and models of different cars, as well as demonstrating a keen knowledge of landmarks and places of interest, such as Big Ben and the Eiffel Tower.”

Featuring prominently among the regular activities Christine chooses for herself are her twice-weekly visits to a day centre in Surbiton where she has made a number of firm friendships. She also enjoys going out for lunch and evening meals with her fellow housemates and support staff.

The staff team at Tolworth Park Road works with adults over 40 who have complex needs and high levels of vulnerability, supporting and enabling them to become more independent in their everyday life. They work with the people they support to enable them to achieve their own goals in a way that is meaningful for each individual.

Families who would like more information about the service or The Regard Group should contact Guy Page on 07773 746614 or visit the service page below.

Tolworth Park Road


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Specialism: Tolworth supports six adults with moderate Learning Disabilities and other complex needs.

Type of service: Residential.

Shaun, from Longden Road, building furniture, building independence


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A passion for building and restoring furniture is helping one of the people we support who has learning disabilities to build his confidence and independence.

Shaun has built a shoe rack, a table, a stool and a chair so far from reclaimed wood and old pallets, and now wants to build a pair of speaker stands for his bedroom.

Shaun lives in Longden Road, Shrewsbury, a supported living service, which has recently become part of The Regard Group.

Martin Simkin, team leader at Longden Road, said his own work with reclaimed wood sparked Shaun’s interest.

“My personal passion is to recycle and upcycle old furniture. About 18 months ago, I wanted a foot stool for my front room. I saw one for sale for £150, and thought that was too much, and that I could make one for a lot less than that.

“I did some research, and I built one, followed by a unit for recycling bins, a window box, some shelves and a toy box.

“One day I was talking to Shaun, who likes tools, about what I had done, and he seemed very interested, and it went from there.

“Tim, a senior support worker who works with Shaun, arranged to source some pallets and within 24 hours Shaun had built a shoe rack - made without plans or guidance. He did a really great job.

“I then convinced him to make stools, and we built one together before I left him to do one on his own. He copied what we had done together, and built one independently.

“Shaun really focuses on his work, and with staff support he is growing in independence by being given responsibility and gaining freedom through his woodwork, which he is very proud of.”

Shaun was among a number of people who received a welcome hamper recently from Sandie Foxall-Smith, Regard’s CEO, when we formally took over Adelphi Care Services.

Martin said everyone is looking forward to seeing what other wonderful creations Shaun is going to produce in the coming months and watching his independence and confidence grow, with help from the Longden Road team.

34 Longden Road


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Specialism: Supported living service for people with learning disabilities with a focus on developing further independent skills.

Details of Vacancies: There

Regard’s Benefits Team raise money and awareness for YoungMinds during ‘Yellow October’


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Regard’s Benefits Team raised money and awareness this week for YoungMinds during ‘Yellow October.’

Nicole Kadoo, from the Benefits Team in the Kingston office organised a charity coffee morning which coincided with national coffee day last week.

This coffee morning was part of ‘Yellow October’ which we are participating in for our chosen charity, YoungMinds. All events we will be hosting will be discussed using the hashtag ‘#HelloYellow’ if you want to keep up to date throughout the month.

YoungMinds is a charity committed to improving the emotional wellbeing and mental health of children and young adults.

Nicole, Julia, and Jake from the Benefits Team sold coffee and pastries throughout the day, all purchases came with a raffle ticket and there was a with a raffle to win a variety of prizes.

The team are still waiting for a final total as they are continuing to sell their products throughout the week, Nicole is hoping that the event will have raised lots of money for YoungMinds. Since June, Regard has raised over £4000 for the charity.

This event was the first of four, throughout the month of October a different department will organise a yellow event for YoungMinds each week. Everyone is excited to see how creative and competitive the departments get with marketing holding an entire yellow day including guess how many yellow sweets in the jar and hook-a-duck.

Caring Times - Interview with Regard CEO, Sandie Foxall-Smith


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Regard Group chief executive Sandie Foxall-Smith, talks to Tim Barsby, business development director, at CarterSchwartz, about training, quality and commitment.

Who is Sandie Foxall-Smith?

I think first and foremost I’m someone who came into the care sector because I enjoy what I do. When I joined The Regard Group it was about making sure all the systems were tightened and putting process and procedure in place. When I took it by the scruff of the neck and invested in training and put quality into the company, it started to grow. We’ve found that the combination of training and quality has been a fantastic recipe for success. From £9m EBITDA to potentially hitting £25m this year – doubling since we sold for £12m about two years ago. You’ve got to have the right ethos and the right culture. It’s important to get out into the business and I regularly visit services. My newly appointed managing director Carol Edmonds has already visited 130 of our 157 services. To grow the company, we go to the local authority to see what the need is. We don’t just buy something and then try to fill it – we work with commissioners and have a 40-point template to work through before we do anything. We’ve done this opening 12 sites in the last 12 months and all but one of them are full. As a group, 93.3% of our services are rated as good or outstanding and that is something to be proud of.

When have you made a mistake, how did you rectify it, and what did you learn from it?

For any mistake, absolutely the first thing I do is own up. Now I would ring the chairman straight away and say I’ve made a cods up. I never hide anything and everybody in the building knows that. If you have that honesty and you lead from that perspective your staff will be very honest with you as well.

Is there anything specific that you believe everyone in social care should be working towards?

I think a personal plan for everybody in the entire business, whether you’re a service user or member of staff, it’s the only way forward. One of my regional directors came up with the idea because if you treat your staff and your service users in the same manner, you can then alter your care plan and your staff training accordingly.

And what advice do you give your home managers when you go and meet them?

Treat people as you’d want to be treated. There is no other advice.

What advice would you give to yourself on your first day in the care sector?

Maybe a better work life balance but in care the only way to deliver is to see it first-hand. That’s not just a 20-minute Royal Visit. You have to be there a couple of days so you understand the challenges that your team face.

What can we learn from other sectors?

Social care is a product, okay, it’s a challenging sector but you can’t change your principles just because its social care or you will be short-changing people. If those principles mean you make more money and you can put more in your CAPEX bill that’s your upside. If it means you spend more on your training and you deliver better care that’s your upside. Sometimes people come into social care, take their coat off at the door and forget there are all those fantastic business principles they’ve learned over the years; they think oh well, it’s different because it’s social care. It’s not different; at Regard we’ve been fantastically lucky and hardworking and we’re achieving an amazing product. For me it is because of all those business principles that I refuse to forget that we are successful.

How do you see the future in terms of public perception?

Until you buy a yellow car you never see a yellow car on the road. Until you have a child with learning disabilities you know nothing about it at all. So, consequently, I think people need to smell the coffee and realise that service users not in their family homes are much less likely to have parental contact at all, so we are their families. We must train our staff to do it right but there’s got to be more funding. It’s absolutely outrageous that we’re fighting for people to have a normal life that you and I wouldn’t even consider not having. Why should the people in social care services not be able to go onto further education, or go on a course, or go out for a day to the seaside? These lovely people who we look after deserve the best life they can have and people who have no knowledge of special needs probably need not comment. I suppose the question should be, how can you make a difference? Whether it’s in care, or how you make a difference in the road where you live or to your family or friends. I think if you keep the ethos of trying to make a difference, hopefully a positive difference… then that’s as good as it’s going to get and it’s getting better.

Article first published in Caring Times – October 2017

Care leadership team ‘in the vanguard’ with learning solutions and well-being programme


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Regard is working with one of the UK’s leading specialist learning providers, the Positive Group, to support the company’s leadership team to manage pressure and adapt to change more effectively.

The 20-strong team are set to embark on a programme in partnership with Positive to design, implement and measure learning solutions looking at individual, team and organisational mindsets and behaviours.

It will be the first time Positive, who operate across the corporate, public and educational sectors and who specialise in coaching leaders and senior executives, has worked within the social care industry.

“The resilience and responsiveness of the UK’s leaders, teams and organisations has become paramount for companies to survive and thrive,” said Regard managing director Carole Edmond.

“The partnership with Positive means Regard will be in the vanguard in the care sector when it comes to improving the psychological wellbeing of the leadership team, building resilience and developing potential.

“With the critical challenges facing today’s business environment changing faster than ever, the programme will support Regard to successfully navigate periods of change, transformation and uncertainty.”

Positive co-founder, doctor of medicine and health psychologist, Dr Brian Marien, says the group was looking forward to having the opportunity to take its work into the care sector.

“Our partnership will support Regard staff to improve and maintain psychological wellbeing and manage the unique pressure and challenges presented by the care industry,” said Dr Marien.

Regard, formed in 1994, has grown into one of the top providers of person-centred care within the learning disability and mental health arenas. We provide supported living, residential and day services in over 159 locations.

Carole, who is author of a doctoral thesis on “female attainment” on how to navigate career challenges, attain career potential and have a fulfilling working life, joined Regard in January 2017 after nearly two decades in the childcare and work/life services sector.

She will be presenting a talk as part of the ‘Barriers, Biases and Beliefs’ conference at Putney High School on September 27 where Positive co-founder Dr Brian Marien will be delivering insights from the latest advances in psychology and neuroscience.

Regard shortlisted for LaingBuisson supported living award


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Regard has been named as a finalist in the LaingBuisson 2017 awards which reward adult social care organisations for high quality care and continuous improvement.

The Regard Group has been shortlisted in the ‘supported living’ category for excellence in specialist care for people with physical or learning disabilities or mental health problems.

The LaingBuisson awards, regarded as the ‘Oscars’ of the health and social care sector, will be presented in London on November 15, with all nominations having been assessed by an independent and objective panel of judges.

Regard’s CEO, Sandie Foxall-Smith, said: “The LaingBuisson awards provide an independent endorsement of the quality of the service we deliver and we’re delighted to have been selected as finalists.

“In the past 12 months, we have opened 12 new services which we were able to fill very quickly due to the careful monitoring of and targeted response to local authorities’ demands.

“We now have 65 supported living services in total supporting 395 people. We plan to open and fill 12 more services by early 2018.

“Our long-term vision is to be the market leader and focus on growth in the provision of evidence-based services for vulnerable adults with learning difficulties, mental health disorders and other complex needs.”

New services include Caeronnen in Ceredigion, which provides independent accommodation for up to six people; Bishop’s House in King’s Lynn, offering six studio flats, and Blue Cottage near Sittingbourne, which accommodates six.

Regard was formed in 1994 and now has a staff of over 2,600 operating at 159 sites around the country. We support more than 1,200 people, helping them to live their lives to the full and as independently as possible.

Our operating profitability has grown since 2014 due to a combination of organic growth, new openings and a merger with ACH. Our most recent acquisitions are nine new Shropshire-based centres, previously operated by Adelphi.

The 12th LaingBuisson awards evening will be hosted by writer, broadcaster, former MP and Government Whip Gyles Brandreth and will take place at a gala evening at the Park Plaza Westminster Bridge.

A warm welcome to Adelphi and kind regards as former owners retire


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More than 60 people attended a special event which marked the end of an era for the founders of the Shropshire-based care group.

Adelphi Care Services, which provides services to adults with learning disabilities, autism and challenging behaviour, has now become part of The Regard Group.

A special event took place to mark the official retirement of Joe and Annette Kwaterski, and for us to formally welcome Adelphi into Regard.

Guests at the event, at Bomere Village Hall, Bomere Heath, Shrewsbury, included service users, family members and staff.

The event began with Joe and Annette making a ‘farewell’ speech, thanking everyone for their hard work, and remarking on how they had seen the people they support grow and develop.

Kim Walshaw, locality manager, then presented them with gifts and made a short speech saying goodbye to them, and welcoming Regard.

Carole Edmond, managing director of Regard, then presented Annette and Joe with a bouquet of flowers before giving a welcoming speech, which was followed by a buffet lunch.

Kim Walshaw said: “It was a very emotional day, saying goodbye to Joe and Annette, but we wish them well in the future.

“Regard have been very supportive and have handled the transfer of Adelphi to Regard with care and kindness.

“The values of Regard appear to be the same as Adelphi, in that the needs of the service user are at the centre of everything we do, and we’re committed to delivering high-quality services.”

All of the people supported in Adelphi services have received a special welcome pack from Regard, which included a home hamper pack containing start-up items such as coffee, tea, biscuits, polish, cleaning wipes, tea towel and more, and also a personal pack which included toiletries and towels. Pictured to the right is Richard with one of his welcome hampers which he received at the welcome event.

Kay Beacham, regional director for Regard, said: “The welcome from the Adelphi team has been warm and friendly from the outset. All the team have shown a positive approach to the changes being introduced and are focused on enhancing the lives of the people they support by fully integrating with Regard.”

‘Growing our own talent’ within Regard


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Claims that the success of an enterprise is boosted by nurturing home-grown talent have been validated with the recent promotion to senior roles of two key staff members, Kerry Libby and Sam Collier and the creation of a new head office post for former employee Matt Butcher.

Regard has expanded significantly over the past three years, due to a combination of organic growth, new service openings, a merger with ACH and, just last month, the acquisition of Shropshire care group Adelphi Care Services. Regard supports people with learning disabilities, mental health needs and acquired brain injuries through specialist residential and supported living services.

Kerry Libby joined as a service manager in 2001, rose through the ranks to locality manager in 2007, and is now regional director for the South and South West area.

Kerry said: “I’ve always been well supported by Regard and given the right opportunities to develop in each role. People have recognised what I was capable of and have supported me so that I could make progress.

“Some of the people we support have very complicated needs. It’s so rewarding to know that we’re supporting them to live their lives to the full, and equally rewarding – now that I work at a more senior level – to support the staff teams working in the services to develop their own care skills and professional development.”

Sam Collier joined Regard nearly three years ago as a locality manager, was made regional director for Kent and East Sussex in May 2016, and is now responsible for the whole of London and the South East.

Sam said: “My employer has taken the time to invest in me, recognise my individual strengths and create opportunities for me to progress through the organisation.

“I find my job very rewarding and it’s great to work for a provider that strives to deliver the very best quality of service to the people we support. We work hard to ensure mechanisms are in place for those working at the frontline to ensure we deliver that quality.”

A third new appointment goes to former health and social care recruitment consultant Matt Butcher, who started his career in the care sector 22 years ago with three years as a support worker at a Regard service in Kent, and has now returned to work out of the organisation’s head office in Kingston upon Thames as their first corporate senior recruitment advisor.

Matt said: “My role is UK-wide – we now have 159 services across England and Wales – and at the moment I’m working with 16 homes with multiple vacancies, plus new acquisitions and new builds, which is a big responsibility, but I love what I’m doing and am passionate about recruiting the right candidates.

“What has amazed me is that during my induction I revisited some of the Regard services I knew from my early career to recognise some of the same people – individuals who have reached their optimum level of independence - still happily living there after 20 or more years.

“Progress in the care sector in the intervening decades has been phenomenal, but what is still obvious – and always was – is how Regard’s staff all buy into the same set of values, and how their passion for providing the best possible quality of life for the people they support is evident in everything they do.”

Julia Watts, Client Benefits Manager, talks about her experience with Pip in The Guardian


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Downing Street claimed that “no disability applicant will lose out as a result of the changes to personal independence payment (Pip)” but, in my experience, hardly a day has passed without hard evidence to the contrary. It’s heartbreaking.

Pip is a benefit that helps with the extra costs of living with a long-term health condition or disability for people aged between 16 and 64. It is gradually replacing the disability living allowance (DLA) but, for many, navigating the new assessment system is an ordeal. Benefit recipients and those acting on their behalf are struggling to ensure that claims are correct and being made in full.

Claiming Pip is time-consuming. The application form is a monstrous 40-page document that needs to be handwritten. And Pip is assessed using a completely different set of criteria to DLA. You now need to score a certain number of points in relation to 12 activities. These comprise 10 daily living activities – including preparing food, washing and bathing, managing toilet needs, dressing and making decisions about money – plus two mobility activities: planning and following a journey, and moving around.

The application usually also requires a face-to-face consultation with a health professional to confirm individual needs.

What I have found particularly hard, in my experience of assisting claimants, is the apparent lack of understanding or empathy from healthcare professionals and telephone representatives at Atos and Capita, the two private companies that carry out the assessments. For someone with a physical or mental health condition, for example, there are challenges involved in simply travelling to the assessment. A client who lives in Cardiff was asked to attend an assessment in Swansea, with no recognition that this could be difficult.

Someone may present as very capable at an assessment but in reality needs a high level of support

Claimants are also forced outside their comfort zone during the appointment. Often they are asked lots of personal questions, many of which they don’t fully understand because they have very little insight into their own health conditions. Someone with a mental health condition may present as very capable at an assessment but in reality needs a high level of support.

At one recent assessment, in a hot, cramped room in Croydon, I had to sit on an examination bed because there were no spare chairs. The heating was stuck on high, so the health assessor had an electric fan on the table. I asked how he could work in such conditions. When our 90-minute assessment drew to a close I overheard him complain to a colleague that he’d had no lunch break.

The following day a support worker came to me in tears after being turned away from an assessment with a client. She was terrified that the client might lose his benefit. He didn’t fully understand the situation and began to behave in a challenging way. We complained and the client eventually received compensation, but many of those affected have no access to professional support, either to help fill in the application form, go to an assessment or appeal an unfavourable decision.

With all this going on, it is tricky to reassure people – especially those with mental health issues – that their benefits are being properly dealt with, and even more of a challenge trying to explain why it takes so long for the government to process a claim. Sometimes, when a phone call is not enough to allay their concerns, I have to write to them as well, even if there’s nothing new to report.

While it’s easy to understand the role of benefits in ensuring basic conditions for living, people also rely on them to fund activities vital for their quality of life. Pip enables them to take up a hobby, travel to visit friends and relatives, or take part in unpaid voluntary work that can be a route into paid employment.

One recent decision under the new regime meant a man with an acquired brain injury lost his motability car. For him this meant a total loss of independence. Even going to the supermarket is now fraught with difficulty.

The new mobility guidelines make it harder in particular for people who experience psychological distress when they undertake a journey, perhaps as a result of phobias or anxiety, to have this taken into account as the basis for a claim.

The changes mean that those with learning disabilities, autism, schizophrenia, anxiety disorders, cognitive disorder due to a stroke, dementia, depressive disorders, post-traumatic stress disorder, phobias and OCD will all be affected. How can the government claim nobody will lose out?

Article first published in The Guardian – August 2017

Services are enjoying our Big Picnic Fortnight come rain or shine


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All over the country the people who live or work at our supported living and residential services are coming together to take part in ‘Regard’s Big Picnic Fortnight’ and raise funds in support of YoungMinds, which we recently announced as our charity of the year.

Regard has a long history of charity fundraising, with staff and the people we support voting annually for a charity we wish to support. Regard matches every pound raised by the staff and service users with a pound from the corporate coffers. Last year over £7,000 was raised this way and donated to the charity MIND.

The chosen national charity for 2017, YoungMinds, the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young adults. Any money raised from Regard’s picnics and other events to be held throughout the year will go to further this important work.

Other fundraising events will be undertaken regionally all year long, featuring a huge variety of activities such as sponsored or fundraising barbecues, picnics, walks/runs, muddy obstacle courses, bake-offs, tombolas, charity days and auctions.

Guy Page, Regard’s head of communications, said: “The ‘Big Picnic Fortnight’ is a great way for our staff teams, the people we support, friends and family to all get together and raise money for an amazing charity and to celebrate the work they do whilst also having fun.

“The picnics will see our services getting creative by running a number of fund-raising events and – importantly - having fun at the same time. It’s also a terrific way to promote community involvement for the individuals we support.”

Activities at the picnics, which are being run nationwide from 4-18 August, will include running competitions, ‘pin the tail on the donkey’, lucky dips, egg and spoon race, face painting, board games, bake sales, tombola, raffles and a number of regional variations.

All change for The Pembroke Five at Wren Park


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It’s all change at Wren Park, our service for people with an acquired brain injury, where five of the service’s long-standing individuals have developed their independent living skills to the point where they are now able to move out into their own homes in the community.

Heather Jupp, who currently leads the team at Wren Park, says: “Matthew, Michael, James, Alison and Reuben have all lived at Wren Park for quite a few years so we’re going to miss them very much, but for every one of them it’s a fantastic success to be able to reclaim their independence in this way.”

The group, affectionately known as ‘The Pembroke Five’ because they used to live together in Wren Park’s Pembroke apartments, are all relocating to independent flats nearby provided in partnership with Surrey County Council.

Outreach support will continue to be provided for one of the group by the team at Wren Park. Heather, who has recently joined the Wren Park team, said: “Supporting people with ABI and complex needs to progress to the point where they are able to live in their own home requires a huge amount of commitment and dedication, and the staff at Wren Park, including the previous service lead, have delivered that in abundance.

“So it’s with a mixture of sadness and joy that we’re waving goodbye to The Pembroke Five, and we wish them all the best in their new homes.”

The Wren Park staff who have worked with the group for several years said they are extremely proud of them and - although they will be missed – The Pembroke Five deserve their progression to continued independence because every individual has worked very hard to achieve it.

All their moves have been in the planning stage for at least a year, with the support of a variety of specialist staff supporting each individual to ensure they are all fully prepared and ready for this important step, and equipped with all the skills they need to live independently.

The departure of The Pembroke Five means that other tenants at Wren Park who are ready for greater independence, can now move up to the newly-vacant Pembroke apartments and be supported by the staff team as they continue their own journey towards independent living.

Heather and her team undertake detailed entry assessments and regular reviews to ensure that appropriate support is provided at all times to ensure the people with ABI they support will have the best rehabilitation experience, and progress steadily towards independence.

The support provided encompasses all aspects of everyday life including visiting family and friends, budgeting, helping with food preparation, accessing and attending medical appointments to maintain optimum mental and physical well-being, travelling to and attending college, and participating in voluntary work.

The various relocations mean that there are now three ground floor vacancies and two semi-independent flats on the second floor with shared kitchen available for individuals with ABI and complex needs. Interested families should contact Theresa Cook, Customer Relationship Manager, on 07812072043 for further information or visit the service page below.

Wren Park


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Specialism: Adults with a traumatic or non-traumatic ABI and varying degrees of cognitive, physical, behavioural and emotional difficulties.

Details of Vacancy:

Regard’s Big Picnic Fortnight


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In support of YoungMinds, our recently voted charity of the year, we have invited all our 158 services across England and Wales to take part and join us in ‘Regard’s Big Picnic Fortnight’ this August.

This is a great opportunity for our staff/teams, the people we support, friends and family to all get together and raise money for this amazing charity and to celebrate the work they do whilst also having fun.

YoungMinds, are committed to supporting children and young adults. Any money raised from our events and through-out the year will go towards their vital work to help improve the wellbeing and mental health of children and young people.

The picnics will see our services getting creative by running a number of fund-raising events as well as having fun at the same time. These will include running competitions, ‘pin the tail on the donkey’, lucky dips, egg and spoon race, face painting, board games, bake sales, tombola, raffles and lots more.

We look forward to hearing all the festive stories and seeing the pictures from all the picnics that are being held.

Our ‘Bloom and Win: Sunflower Photo Competition’ is a great success among services


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As well as re-launching our gardening competition; Regard in Bloom, this year we introduced a new competition for staff and the people we support. In March we sent a packet of giant sunflower seeds to all 150 of our services, and it has been a race to grow the tallest sunflowers and to take the best photographs of these.

These sunflower seeds weren’t your usual type of sunflower seed, the ‘Kong’ variety that everyone received can grow up to 15 metres tall, although the competition came to an end before everyone’s sunflowers reached their maximum potential we intend to track the progress throughout the coming months.

The winning service was Gordon Avenue who produced some great photographs, with one of the people we support, Josh, looking after them (here on the right). Well done to Josh and the team at Gordon Avenue.

Everyone got involved in the action and we noticed some real ‘green fingers’ among our staff and the people we support. Although the competition has closed we are still excited to see how tall they can grow and maybe we will break a world record for the tallest sunflower!

Gordon Avenue


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Gordon Avenue is a supported living, younger person’s transition service, ideal for young adults leaving residential college or foster care/ family home.

The Regard Relay Begins


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We recently launched the Regard relay and introduced our company mascot Reg. We have been using this image for a number of years on our website and in marketing material and we decided it would be a fun idea to create a physical mascot that could tour all of our services. Reg was made in Greece so has already been on an aeroplane before arriving at the Kingston office.

He has now left Kingston starting his journey in the London and South East region moving around every single service within the company. He is hoping to stop off at a picnic or two during ‘Regard’s Big Picnic Fortnight’ which will be taking place in August along with other adventures he hopes to have along the way.

We are hoping to see some creative photographs from all our services and maybe even some success stories that involve Reg.

We look forward to monitoring his travels and having fun with our new mascot.

Recognition for Rachel’s outstanding support at Gordon Avenue


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Outstanding care, commitment and dedication has gained recognition for Rachel Turner for providing “truly life-changing support” to one of the individuals she supports at our Gordon Avenue service in Surrey.

From accompanying him to frequent dialysis treatments for his kidney failure to helping him build better relationships with other people, Rachel’s efforts have won praise from the people we support and colleagues alike.

Rachel, who is one of our support workers at Gordon Avenue, has also had her efforts recognised by being shortlisted as a finalist in the Support Worker category of this year’s National Learning Disabilities Awards - an outstanding achievement for someone who has not yet been working in the care industry for a year.

Rachel’s work with Peter, in particular, is what makes her stand out. Peter, who is on the autism spectrum and has suffered from depression and kidney failure, has lived at Gordon Avenue, a supported living service, since it opened in April 2012, and Rachel became his keyworker in January.

Kylie Oakden, who leads the team at Gordon Avenue, said: “Peter is a hoarder, and his bedroom was so full of possessions, it was hard to get in. But thanks to Rachel he has been decluttering, and now has space to walk across his room, which has been re-painted. He also has a new carpet and a new bed.

“He has agreed with her that for every new thing he brings into his room, one has to go out. Keeping on top of things has helped Peter’s depression, making him feel calmer and more in control.”

She said: “Rachel has also supported him to begin thrice-weekly dialysis treatment for his kidney failure. She accompanies him to all his hospital appointments, changing her diary when necessary so that she can go with him and make sure he has consistency of care.

“She has taken him on several days trips and recently went on a two-day break to Pagham, organising a dialysis session at a nearby hospital for him. For Peter, Rachel’s support has proved truly life-changing.”

Peter said: “Rachel helps me a lot of ways. She is tough with me, but at times I need this. I find it hard to build relationships, but I know where I stand with her.”

Peter’s sister, Mandy Saville, said: “Considering that Rachel is quite new to the care system, what she has managed to achieve in such a short period of time with Peter has been amazing. The care she has given him is sincere and outstanding, and I really am so grateful to her for the commitment and support she shows to Peter.”

Rachel said she felt “very humbled” to have been selected as a finalist for the awards, and added: “I take my hat off to all the amazing people who dedicate their time to people with needs of every form. I felt very humbled attending the awards, which really showed just how selfless some people are, but at the same time I feel very proud of the achievement of being nominated.”

The National Learning Disabilities Awards celebrate excellence in the support of people with learning disabilities, and aim to pay tribute to individuals and organisations who excel in providing quality care.

Gordon Avenue is a supported living service for six adults with a learning disability with round the clock support. Each individual is supported to live as independently as possible in all areas of their life.

For further information visit the service page below.

Gordon Avenue


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Gordon Avenue is a supported living, younger person’s transition service, ideal for young adults leaving residential college or foster care/ family home.

OWL Town Farm Workshop prepare ‘heartfelt’ favours for bride Carole


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Our specialist training centre for people with learning disabilities and mental health needs in Dorset is at the ‘heart’ of preparations for a marriage blessing ceremony.

Individuals who attend the Outcomes with Learning (OWL) Town Farm Workshop in Sixpenny Handley are putting the finishing touches to an order for 30 ceramic ‘wedding favours’.

The heart-shaped gifts had pride of place on guests’ tables at the nuptials of Carole Edmond and husband Tim Saxton in Milborne Port.

Carole, who is the managing director of Regard said: “I visited OWL Town Farm Workshop in November as part of a visit to Regard’s services across the country and was amazed at the wonderful things they make.

“I particularly loved their ceramic work; and was so impressed in fact, that I put in an order for the ‘wedding favours’ to share with our guests on our ‘big day’.

“We are so delighted to be able to contribute to Regard’s local social enterprise by buying these beautiful items.”

Eight individuals who attend the workshop – which offers activities including crafts, gardening, and horse riding pottery, weaving and swimming – were tasked with making the hearts.

“The first part of the process is to knead the clay to make it easier to work with and to force out any air bubbles,” said the workshop’s Corinna Whitehead, who is co-ordinating the ‘wedding favour’ order.

“The clay is rolled out to the right thickness and the hearts are cut out using a special a template with a hole at the top for a ribbon to go through. They are then biscuit-fired in the kiln for 18 hours.

“The next part of the process involves putting wax on the back of the items and a painting white glaze on the front, along with Carole and Tim’s initials and the date of the ceremony.

“They were fired one last time after which the hearts were decorated with a rhinestone and threaded through with a champagne-coloured ribbon.

“Everyone has so enjoyed working on this project. There was a real sense of purpose and excitement among the group.

“I can see ‘wedding favours’ being a new line for the OWL Town Farm Workshop team.”

Some of the potters travelled to Carole’s reception venue the day before the ceremony to hand them to her in person.

The workshop produces a variety of arts and craft products, including pottery and loom-woven items which are sold at local fairs and online.

The resource and training centre also provides horticultural experience at the nearby Rushmore estate where individuals grow fruits and vegetables and lavender.

OWL Town Farm Workshop provides care and support to adults with learning difficulties, mental health needs and acquired brain injury.

For further information email: tfw.cranborne@regard.co.uk or call: 01725 552 992.

OWL Town Farm Workshop


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OWL Town Farm Workshop will be holding an event on 25th April for Care Home Open Day. Please contact the service directly for

A blooming good year: Regard in Bloom 2017 


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This summer’s Regard in Bloom competition has seen record entries providing plenty of evidence of the wonderful gardens in many of our services.

Lots of our services get involved in this competition, taking interesting photographs of their gardens and showing off all the ‘green fingers’ amongst our staff and the people they support. A second category, ‘Urban Garden’ allowed everyone to be involved in the competition even if they did not have a dedicated garden space, and saw some lovely photographs of hanging baskets and window displays.

There were many great entries this year to choose from, but the winning services were Starboard House in Southampton for the ‘Best Garden’ category and Strathnairn in Cardiff for the ‘Best Urban Garden’ category, (photographs included on the right). Congratulations to both services.

Due to the success and number of entries we had this year we hope to run this competition again next year, and this gives all of our services time to prepare and plant their seeds ahead of next summer, we look forward to seeing what they come up with next time.

We are also still running our sunflower photograph competition which will be ending shortly and has also proven very popular within our services. Every Regard service was sent a packet of sunflower seeds and we are looking forward to seeing the results soon.

Starboard House


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Starboard House is a registered residential home providing support to 7 individuals with moderate learning disabilities. The individuals who use our service require 24 hour

Strathnairn


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Specialism: The service is able to support individuals with a learning disability and or mental health needs, people with sensory loss/impairment, people

Lewis, from Walnut Tree Lane, is determined to earn his independence


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One of the individuals we support is determined to prove that learning difficulties are not necessarily a barrier to securing paid work, paving the way for a much more independent lifestyle.

Lewis Partridge, who lives at Walnut Tree Lane, our supported living service in Sudbury, has worked for Sainsbury’s for nearly five years, collecting shopping trolleys.

Lewis, who has lived at Walnut Tree Lane for three-and-a-half years, has a mild learning disability but is determined to be as independent as possible, and dreams of having his own home.

Senior support worker Claire King, who has worked with Lewis for three years, said he works five days per week at the supermarket, including Saturdays and Sundays, and that the job has had a positive impact on his confidence and self-esteem.

She said: “He works very hard in all weathers, no matter if it’s freezing cold or very hot, and he never complains.

“He gets himself out of the door, and is always punctual.

“On occasion, he’s even gone into work when he is meant to be on holiday.

“He is determined not to rely on benefits, and thinks it is very important to have a wage that he earns by working for it.”

Lewis said: “I used to do voluntary work but I wanted to move on, and start working towards getting my own house. I want to be more independent.

“I really enjoy the work and it has improved my confidence very much. I would say to anyone in my position that they should try getting a paid job and see how it goes. If it’s not for you, at least you have tried. If it is for you, you will really like it.

“The staff are very friendly. We have a good laugh and I’ve made some friends since I’ve been working there, who I socialise with.”

He enjoys watching live football matches in the pub with his friends, and playing computer games.

Claire added: “Through his work, his self-confidence and social skills have grown tremendously, and he has become much more outgoing.”

Yvonne Raven, Customer Service Manager at the Sainsbury’s store where Lewis works, said: “Lewis is always willing, helpful and friendly. He is always looking for customers in our car park who he can assist. He is a great asset to our team.”

According to the charity Mencap less than 6 per cent of people with a learning disability are in paid employment, despite many more wanting to, and being able to work. This has been the focus for the charity’s recent Learning Disability Week, the aim of which was to raise awareness of the benefits of employing people with a learning disability.

Walnut Tree Lane is a supported living service for three people with a learning disability who are ready to take their next steps towards independent living.

There is currently a vacancy at a nearby residential service in Sudbury, Girling Street, in a ground floor single room, suitable for an individual who can manage some stairs. The first floor bathroom and shower room are accessible via a stair lift, and other shared facilities include a dining room, communal lounge and garden.

Further information is available from the service page below.

Walnut Tree Lane


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Specialism: Individuals with a learning disability ready to take the next steps towards independent living. Ideal for individuals in transition from residential college,

St Faiths Villa


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Situated in the market town of Sudbury, St Faiths is a residential service for 5 ladies with learning disabilities, associated physical and sensory needs.

Regard’s MD, Carole Edmond, talks to HealthInvestor Magazine


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Work history

Commercial trainee, Murray International Metals, 1987-1988

I went into the workforce when I was 17. I come from a very working class family in Scotland and money was in short supply, so I worked myself up very much from a grassroots level. I didn’t actually see the inside of a university until I was nearly 40. Murray International Metals was fantastic early work experience. I started at 7.30 in the morning and we finished at 6.30 at night and I learned the basics, like how to be a team player, how to prioritise things and what the sale process looked like.

Sales and account management, Bupa Healthcare, 1988-1994

I learned quickly that I wasn’t cut out for the steel industry, it was very male dominated and I’ve always been quite a people-focused person, so working in healthcare had much greater appeal. So I then joined Bupa at 18 and I think that’s when things really kicked off for me.

I went in as a junior sales person and as I had no personal life responsibilities, I just worked incredibly hard. One of the early defining moments for me came when I was running the sales office management function in Edinburgh. We’d made a lot of changes but many branches down south, weren’t running in the most efficient fashion. So I wrote to the sales director at the time saying “you don’t know me, I’m running the sales office management function in Edinburgh, and I think we could restructure this across the country, and I’d like to have an opportunity to talk about it”. They flew me down a couple of days later, I had a 40 minute interview and they said “when can you start”. It was an early lesson for me that there can be some real benefits in putting yourself forward.

Customer service manager, Bupa Healthcare, 1994-1997

I completed the project and it went well, probably better than people were expecting and when you’re in a bigger organisation that’s more London-centric inevitably you get spotted by other folks. So I then moved from project based work in sales into customer service management, where I worked over a number of years on a combination of areas, including operational, call centres and back office management as well as on a fairly big transformation project.

Managing director, Bupa Childcare, 1998-2009

I got headhunted to go and work for one of the big banks. However, Bupa had a female chief executive, [Val Gooding] who was very pro diversity and didn’t want a senior woman leaving.

She said to me: “When I was a mum trying to get back to work there wasn’t any childcare for the boys, so I think there’s a good opportunity to stretch the Bupa brand into childcare and I think you’d be a really good person to do it.” I was only 27 at the time.

There was something about that opportunity that appealed – whether it was the entrepreneurial nature of the role or the chief executive having confidence in me – so I stayed and started with a blank piece of paper and developed a market entry strategy which I took to the main board. I think I asked for £3 million and they said they’d give me more than that.

First off, we bought one company which was very small, which did holiday clubs and helped parents find childcare, but for the likes of employees at Goldman Sachs and Shell. That was my first deal. Then a year later we bought one nursery and I spent a bit of time working in the nursery to learn the business. Then, the next year we bought Teddies Nurseries, which had 18 branches and we effectively used that as a buy and build platform.

Val’s timing in terms of spotting the opportunity was perfect because Labour had just come into power at that point and had launched the national childcare strategy, so it was quite high up the political agenda.

Managing director – UK and Ireland, Bright Horizons Family Solutions, 2009-2015

After a few years, Bupa decided to exit the childcare market and sold the business to Bright Horizons in 2009. I initially moved across just to do some integration work but the chief executive of Bright Horizons asked me to stay and run the whole in the UK and Ireland. And I just thought it was the best thing in the world. I was doing something I loved on a much bigger scale and having the platform to really work on key areas such as curriculum, safety and quality, workforce development and leadership. It was owned by Bain Capital at that point and they wanted the business to grow in the UK and that was very much my ambition, so we moved it from around 120 nurseries to over 200 by the time I left. Revenue grew from £50 million to £150 million.

Subsequently there was an IPO in 2013. And the landscape does change a bit when the business goes from that ownership structure to an IPO – the results are being reported on a quarterly basis, for example. For me, a couple of years after the IPO, I felt, I’ve been here for six years, I’ve achieved everything I want to do, it was time to pause for breath, step away from an exec role and spend a bit more time being a mum and writing my thesis.

Owner, Glass Moon Strategies, 2015 – present

I had a career break, spent a bit more time at home, got on with the thesis but I then kept getting phone calls from knowledge networking companies and investors who wanted some advice on education, predominantly early education in the UK and internationally. And I was also being asked to do public speaking on women in leadership. So I set up Glass Moon Strategies. The work was initially a combination of doing paid-for public speaking slots and advisory work for a number of different funds in the UK and internationally. And then I was asked by one fund to work for them exclusively probably about this time last year, which is what I did.

Managing director, Regard Group, 2017 – present

I got a call out of the blue from the chairman at Regard and he said “I’d like you to meet Sandie Foxall-Smith [chief executive of Regard]”, we had a great chat and it went from there really.

I was very clear in my own mind that if I was going to go back into an exec role, that it did not necessarily have to be in childcare/education but it had to be in a sector where there’s real purpose and meaning. And Sandie clearly articulated from that first meeting the social impact the guys at Regard do on a 24/7 basis.

I’m a big believer that you’re on a journey of lifelong learning and with your career you sometimes have to reinvent yourself. I saw this as my opportunity to apply a lot of my knowledge and experience of building and scaling businesses successfully but to a new and more complex area and that was really appealing.

Education

Masters in high performance leadership, Middlesex University, 2010 – 2012

Senior executive doctoral programme, International Management Centre, 2013 – 2017

I started my doctorate of philosophy two years before I left Bright Horizons and it was initially going to be about safety in a multi-site commercial human services business, because safety’s a huge thing for me in terms of how you do not wrap children in cotton wool, but equally how do you keep them safe. But after I left Bright Horizons I spent a bit time just contemplating what really appealed to me from a research point of view and there were just a couple of things that made me start to look into gender equality, gender in the workplace and the glass ceiling as a phenomenon for senior women.

Basically the title of my thesis is ‘How can I relate my lived experience and career journey to the factors affecting female attainment in post-modern society’. I had my viva a couple of months ago and I passed with no rewrites which I suppose is the ultimate outcome. What I’m now hoping to do is create a few articles from it and also I’ve been asked to turn it into a book for the modern day career woman. So I’m in the process of figuring out when I’m going to get the time to do that.

First published in HealthInvestor Magazine. Please click here for more details; www.healthinvestor.co.uk

Adelphi Care Services is to become part of The Regard Group


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Shropshire care group Adelphi Care Services, which provides services to adults with learning disabilities, autism and challenging behaviour, is to become part of The Regard Group.

Nine specialist residential and supported living services will become part of Regard, which was formed in 1994, and now has a staff of over 2,200 operating at 150 sites around the country. The organisation currently supports more than 1,100 people, helping them to live their lives to the full and as independently as possible.

Carterwood, the specialist property agents dedicated to the care sector, were instructed by the shareholders of Adelphi Care Services to seek a suitable buyer for the business and played an integral role in facilitating the acquisition by Regard, which comes at a time when it is already experiencing significant organic growth. Regard has opened 12 new services within the past 12 months - all of which filled very quickly - with a further 12 new openings planned by mid-2018.

The Regard Group was named ‘Specialist Care Provider of the Year’ in the 2017 national awards of HealthInvestor magazine. Judges said their team had demonstrated ‘innovation and excellence in the deals they worked on over the past year as well as an ability to bring meaningful change to the lives of the people they support.’

The Adelphi services will benefit from the merger by having access to a wide portfolio of specialist in-house services, such as Regard’s dedicated Benefits Team and Positive Behaviour Service, all designed to ensure the best possible quality of life for the people they support.

Sandie Foxall-Smith, Chief Executive Officer of Regard (pictured above), said: “We believe that Adelphi shares our values of putting the people we support at the centre of everything we do. “We fully understand how important continuity of care is for them and their families, and are looking forward to welcoming them into The Regard Group. Despite the market being very tough at the moment, Regard is growing steadily across the country - both occupancy-wise and business-wise - due in no small part to the way we monitor and respond to regional demands.”

Regard Regional Director Kay Beacham is leading the team that is helping to ensure a smooth transition for the Adelphi services as they are incorporated into The Regard Group.

Tom Hartley, principal agent at Carterwood, said: “ All parties involved have worked extremely hard to achieve a successful completion of this acquisition and we are pleased to achieve a good outcome for all.”

Regard wins ‘specialist care provider of the year’ in national awards


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Regard, has been named ‘Specialist Care Provider of the Year’ in the 2017 national awards of HealthInvestor magazine which recognise achievement in the business of healthcare by a huge range of organisations.

Judges were impressed by the quality of the care the Regard Group provides to clients - which was described as ‘the best care for adults with learning or physical disabilities or mental health problems’

They said: “The Regard Group stood out in evidencing a step change in its approach to care, over and above comfort and safety. Through focusing on performance measurement it demonstrated its ability to bring meaningful change to the lives of its clients and in doing so has built an economically sustainable business model to support the financial pressures of commissioners.”

Regard’s CEO, Sandie Foxall-Smith, said: “We are delighted to have been named as the winning ‘Specialist Care Provider’ in what the organisers have acknowledged as the most competitive year in the awards’ 11 year history.

“We should be especially proud of ourselves because we faced stiff competition from eight other companies in our category, and it’s great recognition of, and reward for, the hard work I know everyone at Regard has put in over the past year.

“We remain totally committed to keeping our entire service person-centred, and to be named by HealthInvestor as the top specialist care provider is a wonderful independent endorsement of the way Regard succeeds in combining the provision of excellent care with sound commercial business principles.”

Highlights from Regard’s winning entry included ambitious projects such as nationwide implementation of a pioneering method of data capture developed in-house; innovative training in positive behaviour support (now on a six-year national roll-out); Institute of Leadership Management accreditation for their internally-run ‘Managing People at Work’ programme; excellent client support exemplified by their benefits team; and meticulous quality control by the in-house audit team.

Regard was able to provide plenty of case study evidence to illustrate the success of these projects, as well as impressing the judges by setting quality control standards which exceed those demanded by the Care Quality Commission and the Care and Social Services Inspectorate for Wales.

Judges considered the headline achievements of all nominees over the past year. For Regard this included the opening and prompt occupation of 12 new services, the success of which was attributed to their careful monitoring of and targeted response to, relevant local authorities’ demands.

As a result, Regard now supports 1,016 individuals across the country – a new record for the care-provider - and has introduced 110 new beds in the last two years as a result of new service launches. A further 12 new openings are planned by mid-2018.

Sandie Foxall-Smith, said: “Despite the market being very tough at the moment, Regard is growing steadily across the country - both occupancy-wise and business-wise – and it’s a very exciting time for us.

“We believe very strongly in ‘growing our own,’ by which I mean nurturing the special talents of our staff and investing in them to give them every opportunity to rise through the ranks.

“This award is the icing on the cake – we were so pleased by the positive feedback we received.”

The HealthInvestor Award follows a string of award successes for Regard, as well as them being awarded Investor in People’s gold standard. The IIP assessor identified the same strengths as the HealthInvestor judges, concluding: “It quickly became obvious that people continue to be focused on the notions of excellence and quality; they are fully committed and passionate about delivering the best possible outcomes for customers; patients, stakeholders and the organisation.”

First published in Care Talk, July 2017

The Regard Awards – Celebrating Excellent Support - Winners for this quarter


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We are delighted to announce the following winners of our quarterly Regard Awards:

Continuous Improvement

Winners: Rhyme House Team, London and South East

Victoria Hodgson, who nominated Rhyme House, said: ‘Rhyme House has continued to go from strength to strength in the recent months. Becky De Rose, manager of the service, has worked with her team to consistently achieve the best for the people they support.

Rhyme House has had some challenges: whilst overcoming these, the team have continued to make the home a happy and positive place to be. The service has recently received its first green health and safety audit, something which was a great team effort and of which, everyone was very proud.

The team are always proactive and inventive in thinking of ways to improve the environment of the home. For example, they created a ‘chilled room’ for anyone who would like some quiet time. They have also changed the kitchen layout to ensure that everyone has their own storage and preparation space – all with the aim of improving skills and independence.

Every time I visit Rhyme House I am welcomed by a friendly member of staff or someone we support, they make me feel relaxed and happy to be there. It really is a person-led service – the team have taken the time to get to know each person and tailor the support to them.

I recently went to a BBQ arranged by the home in which peoples’ family and friends attended, the atmosphere was great and feedback from families was really positive; it was a pleasure to be there. I am very proud of the home that Rhyme House has become and the support that is given to those who live there.’

Living Our Values

Winner: Amyleigh Normanton, Acting Manager, Garthowen, Wales and North West

Amyleigh was nominated by Simon Moore who said:

‘Amyleigh has worked as a support worker at Cerrig Cornel since 2008 and was integral to the team building and teamwork that, after a period of uncertainty, led to consistent ‘green’ audits and won us our ‘Continuous Improvement’ award.

At Garthowen, Amyleigh has quickly made her mark, stepping up to Acting Manger despite having four hour commute to work and back. She has enthusiasm, determination and lives Regard’s values every day.

The team are all missing her at Cerrig Cornel, but all behind her in her task and looking forward to welcoming her back to help us celebrate our Golden Thread Award (something else which she played a huge part in).’

Shortlisted:

Orchard View Team London and South East Sam Collier

Outstanding Team

Winner: Lillian Kidd and the Domiciliary Care North West Team, Wales and North West region

Diane Carole nominated Lillian and her team due to their success with a new service: Canal View.

Diane said, ‘As soon as Lillian became the Project Lead the progress of the service moved at a pace, with staff quickly recruited and trained, policies and procedures implemented. Becky supported Lil to implement rotas and introduce the Canal View team to new systems.

Lil has a great eye for interior design and bought wonderful furniture and fittings throughout the house, whilst overseeing the final stages of the building work. With the ‘hands on’ help of her senior team the Open Day was organised for Friday 27th March and was a great success with many of the potential service users attending and picking their rooms on the day. Then, on Monday 20th March the first person moved in and Lil was there to ‘meet and greet’ and settle him into his new home. From there, with Lil’s drive for quality and strong leaderships skills more people were welcomed until it was full by the end of May. This is a great achievement, completed in an amazing timescale, with Lil and her team ensuring that safety and quality were a priority at every stage.’

Shortlisted:

Berkeley House Team London and South East Victoria Hodgson

Caeronnen Team Wales and North West Julie Davies

Sail Close Team East Helen Petitdemange

Rhyme House


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The service is able to support individuals from the age of 17 as part of a transitional model of support we promote at Regard.

Garthowen


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Specialism: Garthowen is a registered residential home for adults with Learning Disabilities, Dementia and/or Physical Disabilities which can be complex. The service

Domiciliary Care North West


We provide support to individuals with shared house tenancy models and individual tenancies in the North West. The majority of these services are 24

National Learning Disabilities Awards - Recognition for Regard time after time


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We are delighted to announce that, after judging, we are through to the final in five categories at the National Learning Disability Awards, an awards evening is being held in Birmingham on 14 July.

The National Learning Disabilities Awards celebrate excellence in the support for people with learning disabilities and aim to pay tribute to individuals and organisations who excel in providing quality care.

The Regard Group itself is up for ‘The Employer Award’, having satisfied judges that we are an ‘exceptional employer…committed to their employees delivering an excellent service to their customers, people with learning disabilities or people with autism and their families.’

The highly-coveted ‘People’s Award’ which celebrates individuals or organisations who offer exceptional encouragement and support ‘for individuals with learning disabilities and or autism in providing support services and or personal development and inclusion,’ has on its shortlist our OWL Town Farm Workshop in Sixpenny Handley, Dorset, where 31 adults with learning disabilities collaborate on numerous projects, united in their pursuit of positive outcomes for themselves and the enterprise.

Service Manager Stephanie Duncan (Arrowe Hall, The Wirral) – is nominated for her ‘high level of expertise, exceptional skills in leadership and management, great support for colleagues and positive commitment to person-centred support’ - has beaten off strong competition to achieve inclusion in the shortlist for ‘The Manager Award.’

Meanwhile Rachel Turner (Gordon Avenue, Camberley) who was nominated because of her good humour, dedication, great team-working and the dignity and respect she affords to those she supports, has also been named as a finalist in her category: ‘Support Worker Award.’

And finally our specialist Positive Behaviour Support (PBS) Service has been shortlisted for a new award which will recognise best practice in PBS, the overriding goal of which is to enhance quality of life for individuals and their support providers.

Sandie Foxall-Smith, CEO, said: “It is so lovely when the hard work we all put in receives objective recognition like this from fellow care industry professionals.

“Just being included in so many shortlists makes us feel like winners already, but obviously we’re all hoping very much that at least some of these translate into outright winners when the results are announced on the awards evening.”

OWL Town Farm Workshop


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OWL Town Farm Workshop will be holding an event on 25th April for Care Home Open Day. Please contact the service directly for

Gordon Avenue


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Gordon Avenue is a supported living, younger person’s transition service, ideal for young adults leaving residential college or foster care/ family home.

Arrowe Hall


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Specialism: Arrowe Hall is a beautiful stately home set in its own grounds within a large municipal park and golf course. The tenants

Sisters doing it for themselves at Hedera House


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The Taylor Report, published this week, sets out that “all work in the UK economy should be fair and decent with realistic scope for development and fulfilment” – hot on the heels of last month’s National Learning Disability Week which focused on raising awareness of the benefits of employing people with a learning disability.

Meanwhile Mencap, which organised NLD Week, claims that less than 6 per cent of people with a learning disability are in paid employment, despite many more wanting to, and being able to work.

But two sisters living at our Hedera House supported living service for people with learning disabilities in Snodland are celebrating working in paid employment.

Emma and Kirsty Dougan have jobs at Tuck by Truck in Aylesford, and at Spadeworks in Offham.

Tuck by Truck provides self-service snack trays for the workplace and Spadeworks produces garden centre plants, and fruit and vegetables that served in the café and sold in the farm shop.

Emma, works four days a week at Tuck by Truck – going out on delivery rounds one day a week and spends the rest of her time at the onsite packing unit.

Kirsty, has a job which involves digging, planting, woodwork and working in the charity’s canteen.

“Emma and Kirsty love going out to work each day,” Asha Wells, who leads the team at Hedera House. “They enjoy being part of the cut and thrust of a vibrant working environment.

“Interacting with people helps build their confidence and gives them independence and something to look forward to each day.

“They love being part of the community and making relationships and earning a wage means they can save up for things they want to buy.

“When we go into Maidstone we often bump into Emma and Kirsty’s work colleagues which gives them a lovely sense of community.

“Sadly, people with a learning disability are far less likely to have a job than the general population and we are delighted the pair have this wonderful opportunity.”

Tuck by Truck is run by MCCH that supports people with learning disabilities, autism and mental health needs across London and the South-East.

Spadework is a charity that provides life skills training and work experience for over 90 people with learning disabilities.

Hedera House is a supported living service for nine adults with a learning disability with round the clock support. Each individual is supported to live as independently as possible in all areas of their life.

For further information on Hedera House please visit the service page below.

Hedera House


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Specialism: Adults who have a learning disability, and the home specialises in dual diagnosis.

Details of Vacancy: There are currently no

Katie embraces independent living


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Katie Collinswood, who has cerebral palsy was born in the Tywyn area has moved back to her roots and is celebrating making the successful transition from leaving home to leading an independent life, thanks to support from the team at Cerrig Cornel.

Katie moved to Cerrig Cornel in May 2013 from Buckinghamshire where she had moved with her mother a year ago.

Katie wanted to move back to be close to her grandmother and school friends, and Cerrig Cornel has been her first home away from home.

And now, four years after her return, Katie has been able to move out to be in her own flat, where she will continue to receive a package of support but will live independently.

Simon Moore, who leads the team at Cerrig Cornel, said: “Katie was very excited when she joined us at in 2013, and thoroughly enjoyed her first taste of freedom living with us.

“Ever since she moved in Katie has been has been an active participant in any activity that was on site.”

Her experiences, with staff support, have included swimming, visiting Alton Towers, Harry Potter World and Chester Zoo, ghost hunting, taking part in Aberdyfi Pantomime, attending pantomimes in Llandudno and Wolverhampton, weekly meals out with other service users and staff, shopping trips, bowling, and sole survivor church camp.

Katie is also an active participant in the Riding for the Disabled Association (RDA), with staff supporting her to win awards in competitions and to attend weekly lessons. She has raised money for RDA by completing a sponsored walk, and volunteers with Dyfi Donkeys whenever possible.

The staff at Cerrig Cornel have helped Katie develop her independent living skills so that now she can live in her own accommodation and, with some continued support, take an active part in community life.

Katie said: “I am really grateful for everything the team at Cerrig Cornel did to help me be able to live independently. Activities gave me more opportunities to access things in the community.”

The team at Cerrig Cornel was recently declared overall winner in Regard’s annual nationwide award scheme due to its ‘outstanding attitude to teamwork and consistently positive attitude’.

The service offers supported living to people with learning disabilities, mental health needs and acquired brain injury in a converted 19th century Welsh farmstead, offering a range of separate households with modern interiors.

People who live at the service are involved in the day to day running of their home from deciding menus, shopping and cooking to laundry and gardening. There is currently a rare vacancy at the service, in a ground floor self-contained flat.

For further information visit: the service page below or for referrals call: 0800 840 0313.

Cerrig Cornel


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Cerrig Cornel is available for adults 18 years and over.

Specialism: The service is registered to provide support to people who have

Blog: It’s ‘all change’ at Chertsey Road


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Chertsey Road, our residential service in Richmond, is undergoing a makeover; we are currently in the process of building a new four bedroom bungalow on the grounds. It is being designed around the needs of the four ladies currently living at Chertsey Road as the current building is not going to be able to meet their longer-term needs. The new build will enable the ladies to continue living in a safe environment and lead independent lives with the support from the Chertsey Road team. They will also have the opportunity to personalise the bungalow and be involved in decorating and choosing colours/furniture for their new bedrooms as part of the building process.

Once the bungalow has been completed, the main house at Chertsey will then be redeveloped into a supported living service, which will allow us to offer further support to individuals who wish to lead independent lives.

Check back here for future updates and pictures as the project progresses;

Latest news as of 31st August - Work is mainly now focused on the inside of the building with the installation of kitchen cabinets, white wash and en-suite bathrooms. The ladies moving into the building have all chosen their own colours for their feature wall in their bedrooms. The next stage will be to focus on the lounge and dining room areas.

Latest news as of 26th July – The external fence around the building has gone up. The focus will now be on the internal fittings and painting.

Latest news as of 12th July – All internal plastering has finished. Electric, cables and pluming have all been fitted inside the building. The installation of the solar panels has also begun.

Latest news as of 26th June – As of today, the roof is almost complete. The next steps will be for the windows to go in, the building will then be boarded up and insulated ready for plastering.

Latest news as of 7th June; Exciting news! Brickwork has now begun on the site.

Latest news as of 15th May; Day 1 of the project; cleaning and preparations for the site begin with the foundations going in. Please click through the pictures above to view the progress of the project.

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Chertsey is a registered residential home for four female adults with Learning Disabilities and individual complex needs in Twickenham.

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Sunflower growing races gets Regard’s services ready for summer


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Our services are embracing the start of summer with a new competition: ‘Bloom and Win’.

Every service has been given a packet of sunflower seeds and their teams are racing to see who can grow the tallest ones. Later in the summer we are holding a competition across Regard to win a prize for the best photograph – we’ve already seen evidence of many green fingers with sunflowers reaching a metre high in a very short time.

At our OWL service, Town Farm Workshop in Dorset the people we support have really got into the groove – making colourful paper sunflowers and wonderful art – look out Van Gogh!

Watch this space to see giant sunflowers coming soon.

OWL Town Farm Workshop


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OWL Town Farm Workshop will be holding an event on 25th April for Care Home Open Day. Please contact the service directly for

YoungMinds have been voted as our charity of the year


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We’ve had a great year holding many fundraising events to help raise money for our 2016/17 charity MIND. We raised a total of £3500 with The Regard Group matching this to make a grand total of £7000.

Many of our services, staff and the people we support got into the spirit by holding fundraising events throughout the year which included; mud races, coffee/cake mornings, BBQs, a Rock ‘n’ Roll themed party, sponsored bike rides, Scrabble competitions and much more (you can read more about these events by visiting www.regard.co.uk/success-stories).

This year, YoungMinds, the UK’s leading charity committed to supporting children and young adults have been voted as our charity of the year for 2017/18.

Money raised throughout the year will go towards funding YoungMinds vital work to help improve the wellbeing and mental health of children and young people.

Over 2,000 of our staff were given the opportunity to vote for our charity this year with YoungMinds coming out on top.

We look forward to another year full of fun events to help raise money for this amazing charity and the work they do. To find out more about YoungMinds you can visit their website; www.youngminds.org.uk

Care Home Open Day 2017


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Following on from the success of last year’s event some of our services are opening up their doors, once again, for national Care Home Open Day 2017.

Care Home Open Day’s emphasis is on the importance of connecting with local communities to develop lasting relationships. We value the relationships we have with the communities near to our services very highly and would welcome the opportunity to show you around and introduce you to some of the wonderful people that we support.

Please see the list of services holding events, if you would like to come and meet us please email the service directly.

Llwyngwian Fawr, Gwynedd (Tuesday 13th June) LlwyngwianFawr@regard.co.uk

Whitehatch, Horley, (Wednesday 14th June) Whitehatch@regard.co.uk

Portland Street, Kings Lynn (Thursday 15th June) PortlandStreet@regard.co.uk

OWL Town Farm Workshop, Sixpenny (Friday 16th June) TFWCranborne@regard.co.uk

Garthowen, Ceredigion (Friday 16th June) Garthowen@regard.co.uk

Fleetwood House, Littlehampton (Friday 16th June) Fleetwood.house@regard.co.uk

Cerrig Camu, Gwynedd (Friday 16th June) CerrigCamu@regard.co.uk

Starboard House, Woolston (Friday 16th June) Starboard@regard.co.uk

Inglewood House, Camberley (Friday 16th June) Inglewood@regard.co.uk

Cloverdale House, Hove (Friday 16th June) Cloverdale.House@regard.co.uk

Faerdre, Ceredigion (Friday 16th June) Faerdre@regard.co.uk

Uplands House, Gwent (Sunday 18th June) Uplands@regard.co.uk

Woodlands, Cornwall (Monday 19th June) Woodlands@regard.co.uk

Kingsdown House, Strood (Friday 23rd June) Kingsdown.House@regard.co.uk

Bay Lodge, Holbech (Friday 23rd June) Bay.Lodge@regard.co.uk

Beech Trees, Woking (Saturday 1st July) Beech.Trees@regard.co.uk

Beudygwyn Farm, Amlwch (Thursday 15th June) Beudygwyn@regard.co.uk

Arundel House, Frinton-On-Sea (Saturday 29th July) Arundel.House@regard.co.uk

Ivers House, Marnhull (Saturday 5th August) Ivers.house@regard.co.uk

Homeleigh, Crumpsall (Date TBC) Homeleigh@regard.co.uk

Beech Trees


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Specialism: We support individuals with learning disabilities. the service can also support those with communication needs and mental health needs.

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Homeleigh


Homeleigh

Homeleigh is a substantial Victorian property providing registered residential care.

Specialism: Enduring Mental Health, Moderate Learning Disabilities and/or Autism.

Ivers House


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Specialism: Learning Disability with a specialist understanding around autism. Staff use PECS and Somerset’s Total Communication System.

Details of Vacancy:

Beudygwyn Farm


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Beudygwyn Farm will be hosting an event for Care Home Open Day in July. Please contact the service directly for details.

Garthowen


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Specialism: Garthowen is a registered residential home for adults with Learning Disabilities, Dementia and/or Physical Disabilities which can be complex. The service

Arundel House


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Specialism: Adults with varying degrees of cognitive, physical, complex health needs and adults with severe epilepsy.

Details of Vacancy: Ground floor,

Llwyngwian Fawr


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Llwyngwian is a detached small holding situated among six acres of hillside, which is a short drive but within walking distance from the

Whitehatch


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Specialism: Adults with learning disability, some of whom may have additional conditions, for example, autism, complex epilepsy or mobility issues. Some present challenging

Portland Street


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Portland Street is a CQC registered home for residents from 18-65 with enduring Mental Health problems.

Specialism: We provide support for

OWL Town Farm Workshop


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OWL Town Farm Workshop will be holding an event on 25th April for Care Home Open Day. Please contact the service directly for

Cerrig Camu Residential Service


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Cerrig Camu will be participating in Care Home Open Day 2018 the service will be holding an afternoon tea on 20th April.

Starboard House


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Starboard House is a registered residential home providing support to 7 individuals with moderate learning disabilities. The individuals who use our service require 24 hour

Inglewood House


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Specialism: Adults with a learning disability, and accompanying diagnosis such as epilepsy, dementia and complex physical needs.

Type of Service: 24 hour

Cloverdale House


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Specialism Complex care packages including adults with Autism - both high and low functioning, Epilepsy, Alternating Hemiplegia, Angelman’s Syndrome. We support service

Woodlands


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Specialism: Learning disabilities, mental health issues and other concurrent complex needs.

Type of Service: Residential service located in Gunnislake on the

Kingsdown House


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Specialism: Adults with Learning Disability, autism, and behavior that may challenge.

Details of Vacancies: There are currently no vacancies at Kingsdown

Bay Lodge


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Specialism: Younger adults with learning disabilities, autism, complex behavior disorders and complex health needs.

Type of Service: Fully registered residential service,

Regard wins ‘Specialist Care Provider of the Year’ in the HealthInvestor Awards


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The Regard Group has been named ‘Specialist Care Provider of the Year’ in the 2017 national awards of HealthInvestor magazine which recognise achievement in the business of healthcare by a huge range of organisations, ranging from financial and property advisers, to clinical services and technology providers.

The judges said: “The Regard Group made great strides in 2016, under the leadership of its charismatic CEO, which saw circa 10% organic growth, and an extended new service pipeline, notwithstanding marshalling a high profile merger consolidation, and receiving independent recognition for enhancing its quality assurance programs.

“The Regard Group stood out in evidencing a step change in its approach to care, over and above comfort and safety. Through focusing on performance measurement it demonstrated its ability to bring meaningful change to the lives of its clients and in doing so has built an economically sustainable business model to support the financial pressures of commissioners.”

Regard’s CEO, Sandie Foxall-Smith, said: “We are delighted to have been named as the winning ‘Specialist Care Provider’ in what the organisers have acknowledged as the most competitive year in the awards’ 11 year history.

“We should be especially proud of ourselves because we faced stiff competition from eight other companies in our category, and it’s great recognition of, and reward for, the hard work I know everyone at Regard has put in over the past year.

“To be named by HealthInvestor as the top specialist care provider is a wonderful independent endorsement of the way Regard succeeds in combining the provision of excellent care with sound commercial business principles.”

Judges considered deals that all nominees had been involved in during the past year. For Regard this included the opening and prompt occupation of 12 new services, the success of which was attributed to their careful monitoring of and targeted response to, relevant local authorities’ demands.

Regard now supports 1,016 individuals across the country – a new record for the care-provider - and has introduced 110 new beds in the last two years as a result of new service launches. A further 12 new openings are planned by mid-2018.

Sandie Foxall-Smith, who was included in HealthInvestor’s Power Fifty List in 2016, said:

“Despite the market being very tough at the moment, Regard is growing steadily across the country - both occupancy-wise and business-wise – and it’s a very exciting time for us.

“This award is the icing on the cake – we were so pleased by the positive feedback we received.”

Judges said they were impressed by the way the Regard Group’s investment team demonstrated innovation and excellence in the deals they worked on over the past year, and in the quality of the care the organisation provides to clients, which was described as ‘the best care for adults with learning or physical disabilities or mental health problems’.

Highlights from Regard’s winning entry included ambitious projects such as nationwide implementation of a pioneering method of data capture developed in-house; innovative training in positive behaviour support (now on a six-year national roll-out); Institute of Leadership Management accreditation tor their internally-run ‘Managing People at Work’ programme; excellent client support exemplified by their benefits team; and meticulous quality control by the in-house audit team.

Cerrig Cornel win our annual ‘Golden Thread’ Award


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Our Cerrig Cornel service in North West Wales is celebrating after being declared overall winner in our annual award scheme due to its ‘outstanding attitude to teamwork and the team’s consistently positive attitude’.

The Regard Group’s quarterly in-house awards scheme is topped off every summer with its ‘Golden Thread’ award celebrating the staff team that best works together to achieve the organisation’s vision and mission.

The inspiration for this top award came from a quote in the report which helped earn Regard its Investors in People ‘Gold’ status in 2015: ‘There is a golden thread leading from the strategy to each service and department.’

In winning the award the team at Cerrig Cornel has faced off stiff competition from Regard’s 148 other services nationwide, and earned organisation-wide recognition of its outstanding teamwork and drive for continuous improvement.

Cerrig Cornel, which is based in Llanegryn, near Tywyn and provides 24-hour support for people with learning disabilities, mental health issues and physical impairment, is headed by service manager Simon Moore.

“Simon and his team provide an exceptional standard of care for the people they support,” said Regard’s chief executive officer Sandie Foxall-Smith.

“We have received consistently positive feedback in writing from family members of the people that are supported by the service to say how happy their relatives are at Cerrig Cornel.

“We have also received praise from Gwynedd Council’s care team on Simon’s ‘respectful and considerate’ approach ‘towards clients and staff alike’ and his ‘lovely team of staff’.”

Julie Davies, locality manager for Regard in Wales and the North West, praised the service for its positive attitude.

“The team are constantly offering encouragement – suggesting ways in which they can improve life for the individuals who live there,” said Julie.

“The communication between staff is second to none and they are all extremely competent and dedicated.

“Each individual staff member consistently promotes a ‘can do’ attitude enabling service users to achieve many things they initially thought impossible.

“As a team they have redecorated the property’s barn area, and taken the initiative to source a pool table and sofas to make it a comfortable happy place for people to go.”

To mark their success Simon and his team were given a trophy, along with a ‘Golden Thread’ award certificate at a special party for staff and the people they suppport.

Cerrig Cornel, which occupies a traditional 19th century Welsh farmstead, has been converted to provide a range of separate households with modern interiors.

The service is located in a rural setting which offers peace and tranquillity, and has stunning views of the Dysynni Valley.

Cerrig Cornel


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Cerrig Cornel is available for adults 18 years and over.

Specialism: The service is registered to provide support to people who have

A voice for people with learning disabilities in the General Election 2017


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Making your own decisions

The team at our Crystal House service in Bromley are supporting four individuals who live there to make sure their voices are heard at the upcoming general election.

Crystal House is home to young people who are in transition from residential college, foster care or the family home.

Senior support worker Diane Liston says the service has made sure the group are all registered to vote on June 8.

“The election is providing us with a great opportunity to demonstrate to people with learning difficulties and mental health needs that they have a voice,” said Diane.

“Usually those who find decision-making difficult are in that position because they have never been given the opportunity.

“Within Regard we challenge that every day, enabling people to move along a pathway where they can make ever more decisions for themselves.”

Just like the rest of the electorate, the individuals who live at Crystal House are receiving numerous leaflets through the door from the various political parties, and looking at what they all have to say.

Diane said: “The people who live here like watching the news together, and sitting around the dinner table in a group talking about what’s going on in the world.

“We try to prompt discussions all the time. Our task is then to support them to make decisions for themselves.

“Having the ability to vote is a fundamental right in a democracy and every person has the same power as the next person to affect the result.”

According to Diane the ‘hot issues’ among the group are the lack of litter bins on Penge High Street, a more reliable public transport service and fixing uneven pavements.

Crystal House, run by Regard, the UK’s fourth largest care provider, aims to support people the people who live there to develop their independence.

Statistics released by Mencap show that only a third of people with learning disabilities vote.

Crystal House


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The service is able to support individuals from the age of 17 as part of a transitional model of support we promote at Regard.

Lamar, from Rhyme House, plans his perfect day


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An individual we support has been managing severe anxiety levels is now making ‘great progress’ after moving to one of our residential services in Sittingbourne.

Lamar Romans-Smith, a young man on the autistic spectrum, left the family home in July to live at Rhyme House in Chaucer Road which supports people with learning disabilities.

Ten months on Lamar enjoys going out and living alongside his house mates, and his key worker, Chelsea Bosley, supports him to manage his anxiety using a planner which is organised by Lamar himself to arrange his day.

“Lamar has his own magnetic photographs which staff support him to choose to stick on his planner according to what he is going to do that day,” said Chelsea.

“He typically fills in the planner after breakfast, and then again after lunch. Being able to visualise the day ahead of him has drastically reduced Lamar’s anxiety levels.

“Because he now feels more secure, he is much more flexible and able to handle any changes to his routine more easily.”

Chelsea says Lamar, who moved to the service from London, is now less rigid and better able to concentrate.

He enjoys a variety of activities in the community, including weekly swims and going to Gravity Trampolining Park in Maidstone.

“Lamar’s family are delighted by how well is doing and can’t believe how much he has settled and developed,” added Chelsea.

“Rhyme House staff support him to do the weekly house shop, and occasionally he cooks for everyone. He is a very capable all-rounder, and is making such great progress. We are all really proud of him.”

Lamar’s mother Pamela, said: “This is amazing to me because Lamar could never accept changes. Since his diagnosis in early childhood any change would cause a huge explosion in his behaviour.

“I’m so glad I decided to put my trust in all the brilliant hard working staff at Rhyme House, and with all their expertise in autism I believe that Lamar will continue to make progress.”

Rhyme House provides accommodation for up to 10 young people, aged between 18 and 28, and includes a self-contained flat.

The service provides 24-hour background core support, including a sleep-in night member of staff and background staff during the day.

Rhyme House currently has a vacancy for a large first floor room with shared bathroom. For further information contact Theresa Cook on 07812 072043 or visit the service page below.

Rhyme House


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The service is able to support individuals from the age of 17 as part of a transitional model of support we promote at Regard.

Martin is having the time of his life living independently


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Martin has spent most of his adult life living in care services and hospitals across the country is now leading an independent life in the community in rural Lincolnshire.

He has a number of physical and mental health needs, but is now being supported to live in his own self-contained one-bedroom bungalow.

Locality manager for Lincolnshire, Katrina Greff said: “Martin is quite a character. When he first came here he said he was so happy that every day was like Christmas Day.

“He loves to go out and about seeing the sights, and visiting the seaside at Skegness and Great Yarmouth. He is a real ‘people person’ and is the life and soul wherever he goes.

“For someone who has spent most of his life in care units, to see him settled in his own home, living his own life, and making his own decisions is inspiring.

“Since moving into his own home, Martin has been on holiday, had barbecues and parties at his flat..

“It may all seem like simple things to most people, but they are so important to Martin, and are things he was unable to do before.”

Martin has cerebral palsy, epilepsy, a mild learning disability, complex needs and is fed directly into his stomach through a special ‘peg’ device.

Over the past year, the team have focussed on developing Martin’s independent living skills, which include managing his own medication, washing his clothes and keeping his home clean and tidy.

Kat Greff said: “Although he is unable to eat food himself, he adores baking for other people or having a barbecue. He absolutely delights in preparing things for people to enjoy.”

For further information on similar vacancies in the area please email Helen Petitdemange at: Helen.Petitdemange@regard.co.uk or call her on: 07944 105428.

Football focus helps Paul, from West Street, achieve his goals


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Paul’s determination to achieve his personal development goals, backed by staff from West Street where he lives, is yielding great results.

Paul is a huge football fan, so staff at West Street have used that as a motivator in identifying which skills needed working on to give Paul access to new opportunities and greater independence.

Gemma Watson, who leads the team, said: “Since October last year when Paul joined us, we have been supporting him to learn to interact better with other people, and develop his independent living skills.

“With support, he decided he’d like to enrol for some activities at Facet College in March, and he now thoroughly enjoys going there every week to play footie and take part in art classes.”

Paul - a devoted Manchester United fan – has become the star goal-keeper for Facet Football Team, and regularly accompanies them to participate in tournaments in Cambridge.

And at his weekly art classes, Paul has had a great time making a papier-maché model of Man United’s stadium, Old Trafford (pictured).

Paul’s keyworker Anne-Marie O’Sullivan said: “Both these things have given Paul an enormous sense of achievement, as well as an opportunity to socialise and meet new people.

“Before he joined us he used to find interacting with others very challenging, but with the right support he has come on in leaps and bounds.”

To help Paul get started, staff took him to have a look at the college and find out about the different activities that might suit him, as well as supporting him with travel training. He continues to receive high levels of support but this is enabling him to develop his skills further.

West Street, has recently been completely redeveloped and refurbished to offer self-contained accommodation in three two-bedroom flats and a one-bedroom flat. There are currently vacancies in each of the three two-bedroom flats.

Gemma and her team support the people who live at West Street to attend adult education courses like Paul, as well as to find supported employment and take part in other meaningful daytime activities to help them develop and maintain new skills in a friendly and supportive environment.

The house is located close to Wisbech town centre and all local amenities, allowing the people who live there to take an active part in community life. Details are available from Helen Petitdemange on 07944 105 428, or visit the service page below.

West Street


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Specialism: Adults with learning disabilities and more complex needs.

Details of vacancy: There is currently one vacancy at West Street.

Livingstone Road’s one-man show for Headway


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Paul, who is making the slow recovery back from a brain injury following a fall in 2007, is holding his second one-man show at a community centre in Gillingham.

Paul has decided to hold another auction after the huge success of last time, which raised £400 for Headway.

Paul will auction his paintings at the Sunlight Centre in Richmond Road at 1.30 pm on Wednesday 10th May, with money raised to be donated to the head injuries charity Headway.

Paul, who lives at our Livingstone Road supported living service likes to create still-life portraits of everyday objects.

“People who have had a brain injury like me, I just want to say to them that there is a chance they can get better like I have,” he said.

Livingstone Road service manager, Heather Jupp said Paul had only taken up art in recent years and it was now playing an important role in his life.

“Painting enables him to relax and put any day to day concerns from his mind and helps him concentrate and focus,” said Heather.

“The staff at Livingstone Road have seen a real difference in him as a result and we are all so thrilled for him.

The auction will also include refreshments.

Livingstone Road supports adults with Acquired Brain Injury and varying degrees of cognitive, physical, behavioural and emotional difficulties.

It has nine single rooms over three floors with a communal kitchen, lounge and dining room and a garden.

For further information visit: www.regard.co.uk or for referrals call: 0800 840 0313.

Livingstone Road


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Specialism: Supported Living Service in Gillingham, Kent supporting adults with a traumatic or non-traumatic Acquired Brain Injury and varying degrees of cognitive, physical,

Care Markets meets Sandie Foxall-Smith


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Sandie Foxall-Smith, chief executive of The Regard Group, tells Care Markets what she thinks the key to good leadership is, the difficulties faced by small-scale operators, and why she is not afraid to put on a pair of rubber gloves and get stuck into cleaning a toilet.

How did you come to work in social care?

I’ve worked in health care for 20 years but fell into social care when I was head-hunted for this job by a blue chip company which knew I did a lot of charitable work.

I’ve always done charitable work, both in this sector and with the homeless, and I’m a past ‘Prince of Wales Ambassador’ for the homeless.

Learning disabilities care is fabulous and I love it. Every day is rewarding, and every day is different. We have 1,100 clients to look after, so no two people, personalities or behaviour are the same. Our work is very challenging, but very fulfilling. I am lucky because I have some fantastic staff and we’ve achieved a huge amount in the nearly five years I’ve been at the helm.

What do you think is the biggest challenge facing your business at the moment?

There isn’t enough joined-up writing between health care and social care. We get challenged on our fees like everyone else, and we are not seeing the precept figures coming through to us from the Government even though we tell them our wages, food and utilities bills have all increased.

I can understand why this happens - they need to stretch their budget as far as possible, but any reduction in our income means an economy has to be made somewhere. So that might mean some of the vulnerable people we support can no longer go swimming every week, or we have to withdraw another activity they enjoy - because we have to cut our cloth according to our means.

However these kind of interesting and enjoyable activities add value to their lives, and they so look forward to them. When you start cutting back on the things they enjoy, their behaviour changes and that is not good either.

The biggest struggle is going to be the social care budget. Our homes are just that – homes. They are not big care homes or institutions, and running a home with just five people can be very expensive.

A big challenge for the sector will be that the smaller companies will go out of business, and there will be a reduction in available beds. Then we really are going to be stuck.

The demographics in our business are changing significantly too. It used to be that people came to us for care or they stayed with mum and dad. But mum and dad are ageing, and are less able to care for their adult children as they used to.

And our demographics are changing, too. One of our clients who, sadly, passed away recently was 96 years old. That was almost unheard of in learning disabilities years ago, because people with learning disabilities often had other medical conditions which meant a shorter-than-average life expectancy. But advances in medical care mean that is no longer true.

So now, not only have they got learning disabilities, they are elderly as well.

Last year, you were named Leader of the Year by Investors in People. What is the most important quality to being a good leader?

Yes, winning was a bit of a shock. I wasn’t paying attention when the award was announced and I didn’t even hear my name mentioned. My staff all screamed and had to give me a nudge in the direction of the stage.

In our line of work you have to genuinely care about what you do. You live and breathe the sort of care we deliver. My job isn’t about driving a fancy car or playing golf every week while my staff are left to do all the work. I care passionately about what I do, and I remain hands-on.

So yes, I will spend three hours on the road driving to a care home in the middle of nowhere just to make sure I’m happy with it.

And I strongly believe in leading by example. If your employees see you actively engaged all day, every day, it is amazing how that filters down and what cohesion it inspires among your work-force.

I don’t mind cleaning a toilet. I’ve done it before, and I’ll do it again if I need to. Why wouldn’t you just get a pair of rubber gloves and get on with it if necessary? The staff think that’s wonderful.

You can inspire that level of commitment in your staff and expect them to reciprocate if they know you’re prepared to get stuck in yourself.

The way we deliver care is changing, moving increasingly to delivery in home situations and coaching of vulnerable clients in the life skills they need. That might mean teaching them how to catch a bus into town, or to spend wisely the £5 a day they have to go shopping.

Our aim is to ensure everybody’s life is fulfilled so when, as a boss, you encourage people to pursue that goal, and train them to do it, and bang the drum about it all the time, that helps make you a good leader.

What Makes Regard different to others?

We ensure all our homes are real homes. Everyone has choice and if they want a purple room they can have one because it’s their home. It’s those sorts of things that make a difference.

Regard trains everybody whether they are a carer, cleaner or client. We give them as many skills as possible to enable them to have the best life they can. And that is a culture that IIP (Investors in People) recognises and that we live and breathe by.

I even write birthday cards to all my managers and then everyone sees that’s how it should be. Everybody in the organisation gets a birthday present, and we look after them.

What is The Regard Group’s strategy when it comes to growing its residential care estate?

We agree with supported living and not just residential care. Clients have keys to their own bedrooms and to the front door. They often have tenancy agreements so it feels like their own home.

Can you imagine how satisfying it is for a parent of a less-abled child to see them with a set of keys to their own home? That it is amazing.

What barriers/challenges do specialist care providers, who typically have smaller homes than care home providers for older people, face when it comes to opening new homes?

It is finances again. When buying small homes you are competing with ordinary residential buyers. We can’t afford to buy any more homes in Twickenham, Richmond or Surrey because it is so expensive.

Renovation of re-purposed properties costs a lot too, and I think that will be a barrier moving forward.

I’d expect some small businesses to disappear because of the new living wage which – by the way—I entirely support. If you are not big enough to weather the storm and then suddenly your staffing bill goes up by 8%, that’s a massive pressure.

I also think Brexit will cause problems for the sector. Some areas have virtually no unemployment so if you open a care home there, who will want to work for a living wage?

About 15% of my staff don’t come from the UK, so it also has implications for how the sector will access new staff.

How do you incorporate the preferences of your service users into this process?

We do this in a lot of different ways.

They are heavily involved in their care plan, whether that is going for walks, swimming, making papier-mâché or going on holiday.

There’s menu-choosing, where they voice their preferences about a curry or a tapas night.

If we are interviewing for staff, a lot of the clients become involved in the hiring. If we can involve them, we will.

Everyone has their own personal development plan to illustrate what they might want to be able to do. That could be to go on a bus, a train, go to Paris or Disneyland.

These are their aspirations and we take all this into consideration and plan it with them.

We treat them like one of us. It is sometimes other people who treat those with learning disabilities differently.

After merging with ACH last year, what have been the challenges and benefits of bringing the two organisations together?

We were on the road permanently for a month meeting every single member of staff, because we believe that if you can touch and feel the new company that employs you it makes a massive difference.

We set up focus groups to look at both companies’ care plans and we picked the best from both. We wanted them to get fully involved, and that was really good.

The ACH staff have seen some benefits in their terms and conditions, and now receive bank holiday pay.

They have seen some positives in how we treat the clients, and ACH used to be all residential but now they have also adopted the supported living model.

If you could change one thing in the care sector what would it be?

For people with learning disabilities to be accepted just like everybody else is.

They have just as much right to funding as everybody else and I don’t see why we have to fight so hard to get it. But fight I will - for every penny and every vote they are entitled to. Our specially set-up benefits team achieves great results in this respect.

People with learning disabilities should not be the poor relations. They should have a certain standard of life just like everybody else.

Article first published in Care Markets April 2017

Reunion with family friends brings joy to Rachel from Kingsdown House


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Rachel Fuller’s life has just taken a turn for the better since she’s been reunited with long-standing family friends.

Rachel, who has learning difficulties and complex health needs, lives at one of our residential homes in Strood.

Andy Jupp, who manages Kingsdown House, said: “Rachel is so happy that we’ve managed to support her to re-establish contact with her friends.

“It took some detective work by us to track the couple down. They were a big part of Rachel’s early life and it means a lot to her that they have started meeting up again.

“We’ve seen a much smilier Rachel over the last six weeks. She says she values these friends as much as she would a biological family. She’s been on trips to the cinema with them, and out for a Chinese meal, and she loves having the chance to play with their two young sons.”

The recent reunion is just a part of the support strategy Andy and his team at Kingsdown House have brought into play to improve Rachel’s quality of life.

She has been supported to attend Mid Kent College in Rochester where she did an Independent Living Course which, among other things, has enabled her to start cooking for herself – as well as preparing the occasional ‘house’ lunch – and to take responsibility for her personal care.

Pottery classes, also at Mid Kent College, are a continuing passion, and Andy said she has produced some genuinely beautiful pieces including, recently, a glazed dish and a convincing model cow.

Rachel said: “I love my pottery sessions and the friends I’ve made there. We talk on the phone between classes, and we all enjoy being creative at college.”

Andy Jupp said: “Her friends are really important to Rachel, which is why we were so happy when we rediscovered her special family friends.

“She’s also a very capable young woman and we’re working hard to give her a chance to develop her skills. Recently she worked with us to decorate her bedroom and she’s really thrilled with the results. The ownership of projects like this is so important to Rachel and the other individuals we support.”

A big music fan, Rachel recently went with her senior support worker Natasha Boyle to one of the Olly Murs concerts at the O2 Arena.

“It was amazing,” she said.

For Andy Jupp, Rachel’s expressions of happiness are a reward in itself.

“Our job is to ensure the people we support live the best lives they can,” he said. “We know we’re delivering the kind of service we set out to when the people we support feedback that they’re loving life.”

Kingsdown House


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Specialism: Adults with Learning Disability, autism, and behavior that may challenge.

Details of Vacancies: There are currently no vacancies at Kingsdown

You’ve been hired!


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When it comes to recruiting new staff, we are always championing the on-going involvement of the people we support in the decision-making process.

We invite the individual(s) to sit in on face to face job interviews for staff vacancies as part of a process to identify the best candidate for the role.

Along with care users, the service puts together a set of questions and illustrations as pointers as to the kind of questions they might want to ask.

At Beudygwyn Farm residential service near Anglesey, Brian Williams, who has an Acquired Brain Injury, played a role in recruiting a new support worker.

Service manager, Gwenda Potter, said: “Brian is really keen on exercise, especially weights and boxing, and asked the interviewee what she thought about going to the gym and swimming.

“She told him she was very interested in healthy eating and all forms of exercise and that keeping fit played a huge part in her own life.

“She said she would be keen on taking the individuals who live here to special swimming sessions for people with disabilities, which obviously went down a treat!

“She was a big hit with Brian and the other people who live at the service and I’m delighted to say got the job and starts with us shortly.”

Meanwhile, at Ambleside residential service in Redhill, Surrey, support worker Steven Calleja proved a winner with house members because of his passion for football.

“When we interviewed Steven, a couple of care users showed him around the property as part of the interview process,” said service manager, Rebecca Cretten.

“It soon became evident that he was a massive football fan and they all struck a chord with each other immediately and there was a lot of banter.

“The lads here all support different teams – Crystal Palace, Arsenal and Chelsea – and Steven supports Newcastle United so it makes for some lively conversations.”

Angela Hurrell, who lives at the Caeronnen supported living service in Llangrannog in Ceredigion, has enjoyed playing an active part in the recruitment of support workers.

“Before the interview, we talked with Angela about some of the questions she might want to ask and to identify what was important for her,” said Katie Owen, who leads the team at Caeronnen.

“She joined the interview for about half an hour. She spent a lot of the time listening to what Stacey has to say and then had an informal chat with her.

“For Angela, it is important that we recruit someone whom she feels comfortable around and whether she thinks they will get on with her.

“Angela is semi-paralysed and needs support to dress and to shower herself, so it is vital that she feels staff understand the issues she faces.

“We all need to feel we have control over our lives; so having a say as to who supports you on a daily basis plays an important part in that.”

Angela also asked questions on behalf of fellow housemates at Caeronnen who have disabilities but lack the capacity to be involved in the recruitment process.

There are currently vacancies at Beudygwyn Farm, Ambleside and Caeronnen. For further information contact the referrals hotline on 0800 840 0313 or visit the service pages below.

Beudygwyn Farm


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Beudygwyn Farm will be hosting an event for Care Home Open Day in July. Please contact the service directly for details.

Ambleside Lodge


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Specialism: Adults with moderate to severe learning disabilities, autism, behavioural difficulties.

Type of Service: Residential

Details of vacancy: There

Caeronnen


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Specialism: The service supports adults with Autism, Asperger Syndrome, Learning Difficulties, Mental Health, or ABI, substance misuse issues or with a history of

Sisterly love triumphs over anxiety for Donjeta from Rosebank Lodge


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Donjeta, from our Rosebank Lodge residential care service in Mitcham, is a young woman with learning difficulties who is enjoying a happier lifestyle thanks to support from her sister and a specialist behaviour psychologist who teamed up to help her be better understood.

Donjeta Kaliquani, who is non-verbal, was displaying behavioural challenges so her sister Fitore Kaliquani and behavioural expert Francesca Gerald worked closely with her and the support team at Rosebank Lodge to turn things around.

After about six months of dedicated efforts, Donjeta is now calmer and settling down well in her new home.

Deputy service manager Victoria Rosiji believes the key to success has been their close co-operation with Fitore, who lives in nearby Croydon.

Victoria said: “Fitore was able to give us vital information about the best way to respond to Donjeta when she becomes agitated.

“She told us how her sister likes someone to sing to her when she is anxious, and to draw her pictures in the form of a social story to help her understand her emotions.

“She also explained how Donjeta loves it when someone reads to her, and we found this can really help calm her down if she is feeling agitated.”

The team at Rosebank Lodge have also put together ‘communication cards’ which Donjeta points to if there is something she would like to do, such as going into the sensory room or looking at a book.

Added Victoria: “This means she can ask us to read to her or for us to get her sister on the phone so she can hear her voice. It may seem small but it makes a huge difference.

“She is now much more involved in the running of the house and learning new skills such as drawing up menus, grocery shopping, and getting involved with preparing the evening meal.

Victoria’s team were coached by Francesca Gerald from our Positive Behaviour Support (PBS) service in how to promote proactive and supportive management of Donjeta’s behaviours, using the model ‘Proact-scipr-UK’ which underpins all our PBS work.

Mother-of-one Fitore, said she was delighted that Donjeta had settled down to life at Rosebank Lodge.

“Because of her learning disability and being non-verbal my sister often feels frustrated and agitated when she can’t express her needs.

“Working closely with support staff at Rosebank to help them understand how to communicate her needs is making a big difference.

“She is really beginning to enjoy life now and I feel confident that our coming together as a ‘team’ has really made a huge difference to Donjeta’s life.”

Rosebank is a residential home supporting young adults with learning disabilities who may also have associated complex behavioural needs, epilepsy and or autism.

Our PBS training is available for all 149 services nationwide and focuses on exploring what the impetus might be for different expressions of a person’s behaviour, then by using continual and reflective practice they adapt their approaches to suit the person and deliver their best possible quality of life. For further information see www.regard.co.uk/pbss-page

Rosebank Lodge


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Specialism: Rosebank is a residential home supporting young adults with learning disabilities who may also have associated complex behavioural needs, epilepsy and or

The Regard Awards – Celebrating Excellent Support - Winners for this quarter


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A big congratulations to our final quarterly award winners of the year. We will be announcing our annual winners later this month, along with the winner of our Golden Thread award.

Outstanding Team

Winners: Faerdre Team, Wales and North West

Hannah Lumby nominated her team saying, ‘I feel that they excel in the support they provided the service users within the home. Faerdre is a homely environment with a laid back approach – which can be felt as soon as you step through the door. The service users have control in the running of their home and this is always promoted by the staff. We remember that the people we support do not live in our work place, we work in their home. Faerdre has a very person-centred way of working, staff always promote the choices that individuals make and in turn this enables them to gain independence in all aspects of their lives and have complete control in all decision making. My team know it is important to connect with the service users who sometimes think very differently to them. The staff are caring, patient people who enjoy helping others, showing great empathy; they are sensitive to needs of the people that they support and never push their own views and opinions.

As the manager of Faerdre I feel that this award would help show appreciation to the staff team. It would give them the job satisfaction that they deserve and to help them to know they are valued no matter how tough and long days are. The staff team are the heart of Faerdre, and I for one will always honour their hard work and commitments. I feel privileged to be part of an amazing team of people that have such an important and significant daily role in the lives of others.‘

Shortlisted:

The East Team – East

HR Team, Kingston Office - Kingston Office

Ravenscroft Team - London, Surrey, West Sussex and Hampshire

Continuous Improvement

Winner: Lauren Linnell, Support Worker, Manor Barn, Wales and North West

Lauren was nominated Andy Bentley for her positive attitude, caring nature and her swift development from new starter to DRP. Andy said, ‘Since Lauren joined Regard in April 2016 she has excelled herself and always faces the daily tasks within the service with a smile, ensuring the service users are at the heart of all she does. Lauren has been a constant source of support, has led shifts, organised allocations, reviewed PDOs and care plans and helped bring structure to the service.

Lauren’s attitude is one of positivity and determination and her empowerment of the service users and direction in leading the staff team has been fluent and consistent. She is also a constant source of new ideas with which to improve the service we provide and also ways in which to develop herself.’

Shortlisted:

Ambleside Lodge Team - London, Surrey, West Sussex and Hampshire

Kelly Prosser, Service Manager, Domcare South Wales - Wales and North West

Kingsdown Team - Kent and East Sussex

Tolworth Team - London, Surrey, West Sussex and Hampshire

Living Our Values

Winners: Oak Lodge and Hillview Teams, Kent and East Sussex

Caroline Robins nominated the Oak Lodge and Hillview teams saying, ‘I am nominating two teams – Oak Lodge and Hill View to share the award as they are on the same site and usually share the same manager.

Since October 2016, they have been without a manager on a day to day basis to support them and guide them. However, the services have continued to uphold high standards, keeping the needs and wishes of the people they support as their top priority. Rather than becoming weaker, the teams have become stronger because they have joined forces to work together and support each other. They work harmoniously overall and describe themselves as all being a cog that turns a wheel to make sure that things run smoothly.

The staff are always looking for new activities for people to enjoy. One support worker even grew his beard over Christmas, to become Santa for the day, which gave everyone great enjoyment.

After a recent review chaired by one of the seniors, the care manager came and found me and commented that the service was the best that she had seen it and that it looked lovely and homely, people were comfortable in their environment. She also noticed that one person’s behaviours had significantly decreased as she seemed more settled. This is an absolute credit to the team there.

The team believe in high standards and when they had a quality audit, they wanted to get those actions closed as soon as possible and worked to achieve this. They deserve this award for their continued compassionate care, hardworking attitude and commitment to high standards’

Shortlisted:

The Lodge Team - South West & Dorset

Gordon Avenue Team - London, Surrey, West Sussex and Hampshire

Clare Searle, Senior Support Worker, Harwich House - London, Surrey, West Sussex and Hampshire

Sail Close Team – East

Sam Long, Service Manager, Springfield House - Kent and East Sussex

Deborah Harper, Support Worker, Waverley Avenue - London, Surrey, West Sussex and Hampshire

Aleksandra Sukpe, Deputy Manager, Whitehatch - London, Surrey, West Sussex and Hampshire

Ali Bear Brady, Administrator, Wren Park - London, Surrey, West Sussex and Hampshire

Manor Barn


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Specialism: The service supports male adults with enduring Mental Health needs and/or Learning Difficulties, Asperger’s, Autism or ABI who would benefit

Oak Lodge


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Oak Lodge is a six bedded purpose built bungalow, residential home for adults with physical and learning disabilities and is staffed 24 hours a

Hillview


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Hillview is a six bedded built residential home for adults with Physical and Learning disabilities and is staffed 24 hours a day. It is

Canal View Open Day is a roaring success


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The team at Canal View, our new supported living service in Rochdale, recently welcomed many families and social workers to the newly refurbished service.

The event was attended by young people looking for supported living accommodation, the majority of whom were accompanied by their care managers and families. Local representatives from commissioners and learning disability teams from Rochdale, Oldham, Bury, Salford and Cheshire East also attended. Diane Carole, Regard’s customer relationship manager, who talked them said. ‘People were impressed with the property, Regard’s ethos and staff team as well as taking comfort from the size of the organisation and the support services it provides.’

Many of the people who attended commented how homely Canal View feels and some of the young people even chose their rooms and asked how soon they could move in!

Anthony attended the open day and was shown around the various bedrooms. He loved them all and said he would be more than happy with any of the available rooms. He moved in on Monday 27th March and settled in immediately.

Michael came and said he loved the house and chose a large double bedroom with en-suite then sat with staff and enjoyed some of the buffet. His placement has since been confirmed, but staff are undertaking specialist Epilepsy training before he can move in.

Rachel chose the bedroom with the largest built in wardrobes saying, ‘I’ve got a lot of clothes!’

Everyone enjoyed a tour of the service which will support adults with learning difficulties, autism and/or mental health needs, who would benefit from living in their own space. All individuals will benefit from a bespoke care package to suit their needs, plus background support. The local team are experienced in managing complex and challenging behaviours.

Lillian Kidd service manager for Canal View was overwhelmed with how lovely the service looked and how well the open day was attended. She said she felt ‘very proud and quite emotional’ at the end of a long and busy day.

The Canal View team worked hard to finalise care packages as quickly as possible after the event and the first person moved in the following Monday. The service is expected to be full by the end of April.

For further information please click the link below or call Diane Carole on 07984 736457.

Canal View


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Specialism: The service supports men and women with Learning Difficulties/Autism and/or Mental Health, including Emotionally Unstable Personality Disorder. The service is

Independence Day for Jon and Sharon thanks to Highdowns


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Two friends from Cornwall are celebrating leaving residential care to live in the community.

Jon Barnes and Sharon Murley both left Highdowns near Camborne – where they have lived for nine years and 10 years respectively – to move to a village near Redruth.

The pair now live at Meadow View, a new supported living service run by care provider Regard, and are already active members of the local community.

Jon and Sharon, who both have Asperger’s Syndrome, were supported to take their first steps towards independence by the care team at Highdowns.

Initially, the friends lived in the main house at Highdowns before eventually moving into self-contained cottages in the grounds of the 10 acre farm.

Said Highdowns deputy manager, Colin Jull: “It was really important for them to learn life skills in order to ease the transition into independent living.

“These included things like cleaning, shopping for groceries, preparing and cooking meals and learning how to manage a budget.

“Being involved in the running of a house meant learning new skills and helped give them confidence and a sense of fulfilment.

“It all takes time, but we knew they were both capable of independent living and that it was a question of supporting them until they felt they were ready.”

Jon and Sharon moved into Meadow View service in November.

The property, which has 24-hour staffing, is made up of two self-contained flats, plus a main house with six en-suite bedrooms and large communal areas.

It provides homes for people with autism, moderate to severe learning disabilities and complex needs, moving from residential care, family home or educational establishments.

Jon now has a job at his local Tesco in Pool which involves working on stock rotation and unpacking deliveries and also attends a day centre in Stithians.

Meanwhile Sharon works at the Kernow Animal Welfare shop in Camborne and also attends the Crackermac activity centre.

Leah Bone, Regard Domcare manager South West, said: “We are delighted to see Jon and Sharon settling in so well and enjoying life.

“We aim to work with the people who live at our services to encourage the development of life skills and support them to integrate within the wider community.”

Highdowns is around two miles from Camborne with views over St Ives Bay, and has a barn which provides communal recreation opportunities for people who live on the properties on site.

The service supports individuals with learning disabilities, mental health issues and other concurrent complex needs.

There is currently a vacancy at the Highdowns service. For further information contact service manager Jenna Betts on 01209 832261 or email: Highdowns@regard.co.uk. Alternatively you can visit the service page below.

Highdowns


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Specialism: Learning Disabilities, Mental Health issues and other concurrent complex needs. Individuals with Asperger’s and/or other Autistic spectrum conditions.

Meadow View


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The service is able to support individuals from the age of 17 as part of a transitional model of support we promote at Regard.

Charity fundraising turns supporters purple across Regard


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Over a third of our 149 services across England and Wales are planning local fundraisers for Purple Day (Sunday 26 March) in aid of Epilepsy Action, the UK’s leading epilepsy organisation, with some of them already ahead of the action.

This year sees the ninth celebration of Purple Day, an international annual theme day aimed at dispelling the myths surrounding epilepsy and raising awareness in a positive manner.

Members of Regard’s OWL Town Farm Workshop in Sixpenny Handley, Dorset, raised nearly £70 through a variety of fun craft-based activities.

Workshop manager, Helen Ritson, said: “Lots of people tried their hand at hula hoop weaving and added some purple fabric to our still-to-be-completed community collage.

“We decorated cakes with purple icing - then scoffed them, obviously!

“It was great to see everyone in their purple clothes, faces were painted and - most importantly - we raised money for a great cause and had lots of fun at the same time.”

OWL Town Farm Workshop provides craft, drama, IT, photography sessions and literary classes for 36 people with learning disabilities, and sells their products at craft markets and festivals across the country. OWL stands for Outcomes With Learning.

Meanwhile in Dyffryn Ardudwy, North Wales, the people who live at Regard’s Llwyngwian Fawr service organised a sheep race, starring Wilma and Daisy, two sheep who first arrived at the service as ‘rescued lambs’ in 2015 and have been firm favourites with the people who live there ever since.

Service users and staff raised £12 betting on the sheep, who were adorned with purple ribbons. Daisy was the winner.

Regard’s CEO Sandie Foxall-Smith said: “A significant number of the people with learning disability and mental health issues we support nationwide have epilepsy as an additional health challenge, so we welcome the opportunity to contribute to awareness-raising and fundraising for Epilepsy Action.

“There are purple tea parties with face-painting and themed food at a many of our services, and even a purple talent show. Wherever possible the events are being run with the involvement of the local community, because community involvement is so important to the people we support.

“We recognise that the social contact aspect of helping and working with others can have a profound effect on a person’s overall psychological well-being, so we try to ensure that everyone we support has the opportunity to be involved in charity fundraising like this.

“Our final tally for funds raised is still awaited – many of the activities aren’t taking place until next week.”

Phillip Lee, chief executive of Epilepsy Action, said: “It’s fantastic to see so many people nationwide turning their world purple to raise funds for Epilepsy Action. We couldn’t do what we do without the help of people like this.”

Epilepsy affects around one in every 100 people in the UK and 87 people are diagnosed with the condition every day.

OWL Town Farm Workshop


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OWL Town Farm Workshop will be holding an event on 25th April for Care Home Open Day. Please contact the service directly for

Llwyngwian Fawr


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Llwyngwian is a detached small holding situated among six acres of hillside, which is a short drive but within walking distance from the

Self-image boost in confidence for Heather from Latymer House


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Carers are supporting Heather who is battling severe anxiety to access her local community.

Heather Breen, who has a learning disability and is on the autistic spectrum, moved to Latymer House care service in Redhill last April.

Latymer manager, Martin McGibbon, said: “When Heather came to us she was very anxious about leaving the house and experiencing new things.

“I am delighted to say 10 months on she is really beginning to find her feet and now takes part in two sessions a week at Bletchingley Activity Centre.”

Due to her disabilities Heather finds any changes of routine can result in her experiencing feelings of extreme anxiety.

Heather attends the centre, which is run by Surrey Choices, where she enjoys ‘self-image’ sessions, where she learns about hair and make-up, and an art and crafts class.

To support Heather, staff showed her photographs of Bletchingley, based in Stychens Lane, and practiced making the journey there and back on foot and by taxi.

Heather receives one-to-one support on her visits to the centre.

Added Martin: “One of Heather’s support workers works shifts there which meant that she would see a familiar face when she went to her classes.

“First of all she attended a few taster sessions to see what she would like to do and once she gained sufficient confidence, she chose which classes she wanted to do.

“I’m delighted to say her confidence levels are continuing to improve and we are absolutely thrilled she is making such great progress.”

Anne Shiels, Surrey Choices area operations manager, said that Heather was taking everything in her stride and making great progress.

“She joins in with the rest of the group and enjoys getting involved in conversations and having a laugh with her fellow classmates.

“She was very quiet when she first came here and kept herself to herself but little by little she is gaining self-belief. We have seen a marvellous improvement in her.”

In addition to her visits to Bletchingley, Heather also attends a local Zumba class with her family.

Latymer House currently has one vacancy in a ground floor room. The house is very close to the town centre and all local amenities. Details are available from Rod Brizzell on 07885 998240 or the service page below.

Bletchingley works with people who have learning disabilities and complex needs and supports them to enjoy classes including arts and crafts, exercise and independent cooking and living skills.

Latymer


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Specialism: Supported living service for people with learning disabilities and associated mental health needs.

Details of vacancy: There is currently one

Promise of fragrant summer days at Arundel House


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People with learning difficulties and complex health needs living in our Arundel House residential service in Frinton-on-Sea are looking forward to enjoying a fragrant new sensory garden in the grounds of their home this summer, thanks to a gift from the family of a former house-mate.

Delia Nassim was so impressed with the support and care her brother William Glasgow (pictured far left) received from the team at Arundel House in the 18 months he lived there before passing away last December, that, on behalf of his family, she has promised to fund the development of a sensory garden in the grounds of the home for the enjoyment of the other people they support.

Mrs Nassim said: “William was really well looked after by Pat Ward and her team, and we wanted to show our appreciation for the care he received at Arundel House in a way that would be of lasting benefit to everyone there.

“Several of the residents had been his companions and friends for many years, along with a number of the professionals who cared for him, and we would like to think that the planned garden will be a fitting and happy way for them and everybody at Arundel House to remember William.

“He lived at Arundel for nearly 18 months, but before then had spent a whole decade being supported by Regard which runs the service. He had a variety of complex health needs which they met admirably, and I always felt the staff made great efforts to find ways to enable him to live life to the full.”

Pat Ward, who manages Arundel House, said: “We all miss William very much and were so sad to lose him before Christmas.

“I’m incredibly proud of my team who did a fantastic job, coping with some very complicated health issues and always ensuring that he received the very best care possible.

“When William’s sister said that the family wanted to fund the development of a sensory garden as a way of saying ‘thank you’ we were all delighted.

“It will be a lovely way to remember William, and the people who live with us will really enjoy spending time outside in a tranquil space which caters for their specific needs.”

Staff are hoping that work on the new garden will be able to begin when the weather improves in the spring, so that it will be ready for the people who live at Arundel House to start to enjoy in the summer.

Pat Ward said: “Some of our residents would enjoy the opportunity to be involved in the planting of the new garden, and with ongoing maintenance, so this is another welcome aspect of the new garden.”

Most of those who live at Arundel House have enduring health needs, including some with the early onset dementia often associated with a learning disability.

However Pat and her team are passionate about supporting their service users to live life to the full, and they regularly support them on outings to local drop-in centres, day services, libraries and the pub, as well as lunches out and coffee mornings.

Meanwhile at home everyone is encouraged to be involved in the way Arundel House is run, through weekly menu-planning meetings, monthly residents’ meetings and involvement in regular health and safety committee meetings.

Arundel House accommodates 10 people in a large detached house with two dining rooms, a large lounge, a visitors’ room and a fully enclosed garden.

There are currently two vacancies at the service, both in en-suite bedrooms, accessible via a recently-installed lift.

Families and external professionals can learn more about the vacancies by contacting Helen Petitdemange on 07944 105 428 or visiting the service page below.

Arundel House


Arundel_House_2

Specialism: Adults with varying degrees of cognitive, physical, complex health needs and adults with severe epilepsy.

Details of Vacancy: Ground floor,

Regard attends the UNCRPD periodic examination in Westminster


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Regard attends the UN Convention for the Rights of Persons with Disabilities (UNCRPD) periodic examination in Westminster

Regard’s Head of Behaviour Support, James Kiamtia-Cooper, is attending a series of events hosted by the Office for Disability Issues (ODI) as the UK begins its first periodic examination of the UNCRPD. Conducted by the UN Committee for the Rights of Persons with Disabilities, the examination will consider the UK’s progress towards full implementation of the Convention.

At the first gathering members and stakeholders raised a number of priority issues and amendments to be taken back by UK Equality and Human Rights Commission to UN in Geneva. These included:

  • Areas around the impact of public expenditure in social care system (Article 19)
  • Accommodation needs including independent living (Article 9)
  • Employment for people specifically with learning disabilities
  • Health inequality in relation to people with learning disabilities (Article 25)
  • Discrimination of individuals with disabilities.

James Kiamtia-Cooper’s particular emphasis for comment (which was noted for review) underlined the seemingly commonplace use of restraint, seclusion and medication in secure health and care settings. In addition, James discussed the conventions obligation to focus upon proactive approaches in care which maximise the quality of life for the individuals who live in all care settings. This is in line with the core values of PBS and The Regard Group.

Additionally, it is crucial for the UNCRDP to consider how it will outline the prerequisite for regular review, to monitor use of medication and restraint (Article 15), in preference of less restrictive approaches such as positive behavioural support strategies. Indeed, a clear message for the need for evidential ‘restraint reduction process’ and how the mechanisms for ensuring the mismanagement of people with disabilities, concerning sedation or restraint is not lost under the convention. The Office for disability issues welcomes stakeholder involvement.

James Kiamtia-Cooper noted, “Days such as these area real pleasure to be involved in, particularly the debate and discussion that surrounds the event. It is important that The Regard Group continue to provide stakeholder involvement and input on issue that relation to national policy for people with disabilities.”

James will be attending further Westminster meetings which are scheduled for April and September.