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Regard wins ‘specialist care provider of the year’ in national awards


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Regard, has been named ‘Specialist Care Provider of the Year’ in the 2017 national awards of HealthInvestor magazine which recognise achievement in the business of healthcare by a huge range of organisations.

Judges were impressed by the quality of the care the Regard Group provides to clients - which was described as ‘the best care for adults with learning or physical disabilities or mental health problems’

They said: “The Regard Group stood out in evidencing a step change in its approach to care, over and above comfort and safety. Through focusing on performance measurement it demonstrated its ability to bring meaningful change to the lives of its clients and in doing so has built an economically sustainable business model to support the financial pressures of commissioners.”

Regard’s CEO, Sandie Foxall-Smith, said: “We are delighted to have been named as the winning ‘Specialist Care Provider’ in what the organisers have acknowledged as the most competitive year in the awards’ 11 year history.

“We should be especially proud of ourselves because we faced stiff competition from eight other companies in our category, and it’s great recognition of, and reward for, the hard work I know everyone at Regard has put in over the past year.

“We remain totally committed to keeping our entire service person-centred, and to be named by HealthInvestor as the top specialist care provider is a wonderful independent endorsement of the way Regard succeeds in combining the provision of excellent care with sound commercial business principles.”

Highlights from Regard’s winning entry included ambitious projects such as nationwide implementation of a pioneering method of data capture developed in-house; innovative training in positive behaviour support (now on a six-year national roll-out); Institute of Leadership Management accreditation for their internally-run ‘Managing People at Work’ programme; excellent client support exemplified by their benefits team; and meticulous quality control by the in-house audit team.

Regard was able to provide plenty of case study evidence to illustrate the success of these projects, as well as impressing the judges by setting quality control standards which exceed those demanded by the Care Quality Commission and the Care and Social Services Inspectorate for Wales.

Judges considered the headline achievements of all nominees over the past year. For Regard this included the opening and prompt occupation of 12 new services, the success of which was attributed to their careful monitoring of and targeted response to, relevant local authorities’ demands.

As a result, Regard now supports 1,016 individuals across the country – a new record for the care-provider - and has introduced 110 new beds in the last two years as a result of new service launches. A further 12 new openings are planned by mid-2018.

Sandie Foxall-Smith, said: “Despite the market being very tough at the moment, Regard is growing steadily across the country - both occupancy-wise and business-wise – and it’s a very exciting time for us.

“We believe very strongly in ‘growing our own,’ by which I mean nurturing the special talents of our staff and investing in them to give them every opportunity to rise through the ranks.

“This award is the icing on the cake – we were so pleased by the positive feedback we received.”

The HealthInvestor Award follows a string of award successes for Regard, as well as them being awarded Investor in People’s gold standard. The IIP assessor identified the same strengths as the HealthInvestor judges, concluding: “It quickly became obvious that people continue to be focused on the notions of excellence and quality; they are fully committed and passionate about delivering the best possible outcomes for customers; patients, stakeholders and the organisation.”

First published in Care Talk, July 2017