Specialism: Faerdre is a registered residential home for adults with learning disabilities and/or mental health needs which can be complex. The service
A big congratulations to our final quarterly award winners of the year. We will be announcing our annual winners later this month, along with the winner of our Golden Thread award.
Winners: Faerdre Team, Wales and North West
Hannah Lumby nominated her team saying, ‘I feel that they excel in the support they provided the service users within the home. Faerdre is a homely environment with a laid back approach – which can be felt as soon as you step through the door. The service users have control in the running of their home and this is always promoted by the staff. We remember that the people we support do not live in our work place, we work in their home. Faerdre has a very person-centred way of working, staff always promote the choices that individuals make and in turn this enables them to gain independence in all aspects of their lives and have complete control in all decision making. My team know it is important to connect with the service users who sometimes think very differently to them. The staff are caring, patient people who enjoy helping others, showing great empathy; they are sensitive to needs of the people that they support and never push their own views and opinions.
As the manager of Faerdre I feel that this award would help show appreciation to the staff team. It would give them the job satisfaction that they deserve and to help them to know they are valued no matter how tough and long days are. The staff team are the heart of Faerdre, and I for one will always honour their hard work and commitments. I feel privileged to be part of an amazing team of people that have such an important and significant daily role in the lives of others.‘
The East Team – East
HR Team, Kingston Office - Kingston Office
Ravenscroft Team - London, Surrey, West Sussex and Hampshire
Winner: Lauren Linnell, Support Worker, Manor Barn, Wales and North West
Lauren was nominated Andy Bentley for her positive attitude, caring nature and her swift development from new starter to DRP. Andy said, ‘Since Lauren joined Regard in April 2016 she has excelled herself and always faces the daily tasks within the service with a smile, ensuring the service users are at the heart of all she does. Lauren has been a constant source of support, has led shifts, organised allocations, reviewed PDOs and care plans and helped bring structure to the service.
Lauren’s attitude is one of positivity and determination and her empowerment of the service users and direction in leading the staff team has been fluent and consistent. She is also a constant source of new ideas with which to improve the service we provide and also ways in which to develop herself.’
Ambleside Lodge Team - London, Surrey, West Sussex and Hampshire
Kelly Prosser, Service Manager, Domcare South Wales - Wales and North West
Kingsdown Team - Kent and East Sussex
Tolworth Team - London, Surrey, West Sussex and Hampshire
Living Our Values
Winners: Oak Lodge and Hillview Teams, Kent and East Sussex
Caroline Robins nominated the Oak Lodge and Hillview teams saying, ‘I am nominating two teams – Oak Lodge and Hill View to share the award as they are on the same site and usually share the same manager.
Since October 2016, they have been without a manager on a day to day basis to support them and guide them. However, the services have continued to uphold high standards, keeping the needs and wishes of the people they support as their top priority. Rather than becoming weaker, the teams have become stronger because they have joined forces to work together and support each other. They work harmoniously overall and describe themselves as all being a cog that turns a wheel to make sure that things run smoothly.
The staff are always looking for new activities for people to enjoy. One support worker even grew his beard over Christmas, to become Santa for the day, which gave everyone great enjoyment.
After a recent review chaired by one of the seniors, the care manager came and found me and commented that the service was the best that she had seen it and that it looked lovely and homely, people were comfortable in their environment. She also noticed that one person’s behaviours had significantly decreased as she seemed more settled. This is an absolute credit to the team there.
The team believe in high standards and when they had a quality audit, they wanted to get those actions closed as soon as possible and worked to achieve this. They deserve this award for their continued compassionate care, hardworking attitude and commitment to high standards’
The Lodge Team - South West & Dorset
Gordon Avenue Team - London, Surrey, West Sussex and Hampshire
Clare Searle, Senior Support Worker, Harwich House - London, Surrey, West Sussex and Hampshire
Sail Close Team – East
Sam Long, Service Manager, Springfield House - Kent and East Sussex
Deborah Harper, Support Worker, Waverley Avenue - London, Surrey, West Sussex and Hampshire
Aleksandra Sukpe, Deputy Manager, Whitehatch - London, Surrey, West Sussex and Hampshire
Ali Bear Brady, Administrator, Wren Park - London, Surrey, West Sussex and Hampshire