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Ashford Lodge


Specialism: Adults with learning disabilities who may also have complex needs and behaviours that are challenging.

Type of Service: 24 hour supported residential care

Details of Vacancies: There are currently no vacancies at Ashford Lodge.

Current Age Range: 20 to 60 years

Current Profile of Service: Each service user has an individual activity plan tailored around their likes and dislikes to ensure that they participate in meaningful activities. The service is focused on developing the independence skills of the individuals we support.

Hours Provided: The service has two waking night members of staff and core staff during the day. Individuals are assessed for 1:1 hours based on their needs.

Focus of Service: Our main aim at Ashford Lodge is to have a service user-focused home which is person centered and prompts independence for those who live here. We encourage education through day services and regular activities throughout the day ranging from in house activities, for example no-cook cooking and arts and crafts to external activities including swimming and horse riding. We provide a stable service which has equality and diversity and gives individuals the opportunity to achieve goals and move forward.

‘Staff were caring, kind and respected people’s privacy and dignity. There were positive and caring interactions between the staff and people and people were comfortable and at ease with the staff. Staff had a good understanding of people’s needs and preferences. A range of meaningful activities were available. There was a strong, visible person-centred care culture. People were relaxed in the company of each other and staff.’

CQC independent report, November 2016

About this service
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Ashford Lodge is in the attractive village of Chilham, which is seven miles from Canterbury. There are two large lounges and a large dining room with access to the garden. Service users are encouraged to use the kitchen for one-to-one independent living skills sessions. The service also has a ground floor communal shower and toilet and a fully equipped laundry, where service users are able to spend structured time, with staff support, to participate in managing their laundry.

The main house has eight en suite rooms set over three floors – one on the ground floor, five on the first floor and two open plan, en suite studios on the second floor, which have kitchen, lounge and bedroom areas. A detached annexe in the grounds provides a self-contained kitchen, lounge, bedroom and has its own garden. The main garden includes a vegetable patch, where service users are supported to grow herbs and vegetables for use in cooking. A sensory/activity room is also located in the garden.

Each service user has an individual activity plan tailored around their likes and dislikes to ensure that they participate in meaningful activities. In-house activities include cookery, creative arts and sensory sessions, games and puzzles, Wii activities, pamper sessions and visits by an aromatherapist.

Service users are able to take part in life skills, music and other courses at Harrington College and in life skills courses at Ashford College. We also support other service users to attend centres taking part in courses including ASDAN’S Working Towards Independence courses and cookery, animal care and computer courses. Other activities include trampolining, a charity garden project, hydrotherapy and day visits to Harbledown and Elham Valley, a working vineyard, where one service user is involved in pottery classes.

Service users enjoy local walks, eating out, going on personal shopping trips and attending a monthly disco in Folkestone.

Gemma is supported by her team at Ashford Lodge who have over 80 years of experience between them. Most of the staff have NVQ levels 2 & 3 in social care and bring with them experience of working with varying degrees of needs both within the health and social care sector.

From an independent CQC report, 2016:

‘Staff were supported during their induction, monitored and assessed to check that they had attained the right skills and knowledge to be able to care for, support and meet people’s needs. When staff had completed induction training they had gone on to complete other training provided by the organisation. There was also training for staff in areas that were specific to the needs of people, like epilepsy and autism. There were staff meetings, so staff could discuss any issues and share new ideas with their colleagues, to improve people’s care and lives.’

ABBA Tribute to celebrate life of Ashford Lodge’s Mark Watts

The life of a Mark, has been celebrated by family and the friends with an Abba-themed party in his honour.



Kent service users ‘dress to impress’ at Charity Ball

A group of service users from Kent who helped organise their own Dress To Impress charity ball are celebrating raising £440 for charity.



Contact Ashford Lodge


  • 3 Ashford Road, Bagham Cross, Chilham, Kent CT4 8DU
  • 01227 731 437
  • 01227 733 743
  • Manager: Gemma Crine
  • Area Manager: Victoria Hodgson 07734538156
  • Locality Manager: Charmaine Williams 07986105085

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Theresa Cook, Referrals Manager 07812072043

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