Regard Ltd Domiciliary Care Agency Southwest provides specialist support and care services to Adults, Children and Young People with Learning Disabilities, mental health needs and physical disabilities; Children and young people less than 18 years of ages and their families the service provision is based on the individuals needs, goals and aspirations.
We will work in partnership with the individuals, people significant in their lives and others to provide care and support that will enable the person to make the choices and decisions to achieve their expectations and live their lives as independently as possible.
We provide support and care as directed by the individual and their circle of support t o adults with learning difficulty, mental health needs, physical disabilities and Children and young people less than 18 years of age and their families in their own homes. The agency will work together with the Service User and others that are significant in their lives to help design care and support plans which reflect their individual needs.
We believe it is important that every Service User owns their care and support plan, these will be tailored to the individual to ensure inclusion and understanding. We work in a person centred approach and all plans are made to ensure that the focus is on the person, their goals, wishes, dreams and aspirations.
We encourage the individuals and their circle of support to be involved in the recruitment of their staff, looking and matching the qualities and skills that match the individual’s specific needs through the interview process which can include asking questions at the interview panel, meeting with the candidates and also involvement in the review of staff. It is very important that everyone is engaged in this process and that we listen to what people tell us about the staff that work as part of their team.
Developed as part of our person centred approach we have a QA checkers group, which service users run, they visit our services and assess the quality of the service provision, telling us what they like, what they want changed and what we can do better. We actively promote individuals to join our service user forums, participate in review of our policies, service users gain confidence through regular key worker meetings these set out goals and outcomes that the individual would like to achieve.
In addition we run awareness groups for individuals which focus on making complaints, speaking out and how to recruit your own staff. We have specialist Person Centred Planning facilitators and Total Communication specialists within the staff team, and ensure that our staff team skills and qualities reflect the social, emotional and health needs of the individual that is supported. The teams are trained to work with individuals with challenging behaviour, Aspergers, Epilepsy, complex health needs and Autism. We work with behavioural specialists to ensure that the staff work in a way that keeps the person safe and happy, whilst delivering care and support in a way that makes sense to the person.
Leah Bone the service manager is qualified to NVQ Level 4 in Health & Social Care and NVQ Level 4 RMA, as well as holding a BSC Honours in Social Policy and Administration. She has 8 years management experience and has worked with Adults and Children with mild to severe learning difficulties and challenging behaviour since 1996. She regularly attends various training workshops to update and develop her skills.
The staff team are available to support service users as much or as little as they require to live within their own homes in the local community. Support is available with all aspects of daily living and with accessing the community. Support Staff will treat service users with dignity and respect, encouraging them to take responsibility for the support they receive whilst affording them the opportunity to make informed decisions about their lives. The Service adopts a vigorous recruitment and selection process supplying two satisfactory references, one of which must be their current or last employer, DBS enhanced Disclosure, POVA check, provide evidence of eligibility to live and work in the United Kingdom.
All support staff receive regular training in:
Safe Guarding Adults
Health and Safety
Mental capacity act
Person Centred planning
A training program covering the statutory training requirements is on going. All Staff employed by the service have either gained or are currently completing National Vocational Qualification in Health and Social Care at Levels 2, 3 and 4. Staff members are provided additional support through monthly supervisions and monthly team meetings. Any special needs of training will be identified through supervisions with the manager and applied to the service delivery. The Agency has clear links with the Plymouth Learning Disabilities Partnership who are available to provide additional training and support to the staff team, in addition to providing direct support to service users through assessment and review of their needs. All staff must complete Induction Training and serve a satisfactory probationary period of six months.