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Douglas House


Specialism: Providing bespoke packages of care and support to young adults with a Learning Disability/Mental Health condition, Aspergers/Autism, those with forensic history A.D.D/A.D.H.D and/or emotional/behavioural difficulties.

Details of vacancies: No vacancies currently available

Type of Service: Registered service provided in a large Victorian house set within a residential street in centre of Plymouth near to the railway station.

Age Range: Adults 18 – 40 years old

Current Profile of Service: Douglas House is a large Victorian property which has 4 single bedrooms, each decorated to meet individual tastes, choices and sensory needs. Communal areas include a kitchen, dining room, living room and outside patio area, which can be used for recreational and leisure pursuits by all residents. We support individuals with challenging behaviour through de-escalation techniques and behavioural management plans and strategies.

Hours Provided: Registered manager, 24-hour staffing, specific 1:1 staffing as required and sleep-in staff.

Focus of Service: Using person-centred planning to support people to live the life they choose, make decisions, enhance their daily living and independence skills, understand their rights and responsibilities and access local communities for work, education and training and leisure opportunities.

A recent comment from a family member of one the individuals we support:

“I had a lot of cause to deal with Key Workers and Social Services. I can honestly say during that time I never met a Key Worker who put themselves out that much for one of their clients. She was clearly incredibly professional and had gone out of her way to help him at a very difficult time. The fact that this was on her day off is even more credit worthy.”

About this service
What we offer
Meet the team
CQC rating
Quotes
Success Stories
News

Douglas House is a four bedroom Victorian terraced property in central Plymouth, ten minutes’ walk from Plymouth city centre. Within the city centre there are many shops, the Theatre Royal, cinemas, pubs and restaurants. The railway station is five minutes’ walk away offering good rail links to London, Cornwall and the rest of the country.

All individuals are supported through: Person centered planning and reviews. Budgeting skills and weekly planning

Daily living skills, including meal preparation, cooking and domestic skills

Assistance with personal care and encouragement to becoming more independent with self care

Choice and support to attend college/events/activities

Awareness of health promotion, health related conditions and specialist support to access professionals

Active participation in community events

Involvement in the recruitment and selection of the staff .

Involvement in our quality checkers project

Medication self assessment programme

Safety Awareness - participation in training and awareness workshops in relation to keeping safe, saying no to abuse, speaking out and recruitment

Involvement in the Plymouth People first advocacy group.

Lisa Runnalls is the service manager of Douglas House, Lisa has 11 years of experience of working in the care sector, working with adults with learning disabilities, behaviours that challenge and supporting individuals on the autistic spectrum. Lisa has an NVQ level 2 and level 3 in HSC also QCF 3 in leadership and management, Lisa has also worked as a QCF assessor.

The team at Douglas House have a wealth of experience between them, some have staff have worked for the company for at least 10 years, all staff hold a QCF/NVQ in HSC or working towards it. Staff received service specific training in Autism, Epilepsy, Challenging behaviour, MAPA . This is in addition to mandatory training that all staff complete.

Quotes from Family Members/Service Users about Douglas House:

“W does a lot of activities, discos etc., he loves going out on day trips has lovely holidays, he couldn’t ask for more, he is very happy”

“S has a very airy, light and comfortable room”

“At each review T’s requests are met as required”

“G is very happy and I cannot say anything about improving the service”

“When I come to see N all the staff are excellent. I cant say any more about them, they are lovely genuine people who do all they can to help.”

Our Devon services join together at Harbour for ‘Regard’s Big Picnic Fortnight’

All over the country the people who live or work at our supported living and residential services are coming together to take part in ‘Regard’s Big Picnic Fortnight’ and raise funds in support of YoungMinds, which we recently announced as our charity of the year.

Douglas House turns purple in aid of Epilepsy Action

Douglas House, our residential service in Plymouth held a tea party for Purple Day in aid of Epilepsy Action.

Tempting cupcakes help raise funds for charity at Douglas House

Service users at Douglas House took part in a festive Friday to help raise funds for St Luke’s Hospice

James and Sam, from Douglas House, gain warden qualifications

This year James and Sam were both involved in training to gain warden qualifications through the Highbury Trust.

Great progress for our service users at Douglas House

​Read more about the progress made by George, James and Mark

James and Sam from Douglas House enjoy their summer holiday

James and Sam had a wonderful time at Butlins

Achieving an “outstanding” takes teamwork

When faced with the day-to-day challenges of caring for people it can sometimes seem that the service levels needed to achieve an “outstanding” rating from the regulators are an impossible dream.



Douglas House bowled over by “Outstanding” rating

Our team at Douglas House celebrated with a game of ten-pin bowling after hearing that the service they live and work in had been rated “outstanding” by the Care Quality Commission.



“Outstanding” care at Douglas House in Plymouth

Our Douglas House service has been given an “outstanding” rating following an unannounced inspection by the Care Quality Commission.



Contact Douglas House


  • 8 Restormel Terrace, Plymouth, PL4 6BJ
  • 01752 267 221
  • douglas.house@regard.co.uk
  • Manager: Lisa Runnalls
  • Locality Manager: Sarah Ghent - : Tel: 07885998287 Email: sarah.ghent@regard.co.uk
  • Customer Relationship Manager - Amy Drew: Tel: 07912540425 Email: amy.drew@regard.co.uk

Photographs of this Service


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