A day in the life of a Manager

​My day usually starts at 8am; I arrive into the service and I am greeted with a huge “good morning Michelle“. I reply the same, and have a chat with the people we support and staff. One individual tells me she could have won £10 on the lottery, but she had forgotten to play, and another tells me that they went to the cinema at the weekend, and told me about the film they watched.

I am aware the early shift worker has been in 10 minutes before their shift, to receive a handover from the waking night staff and sleep in staff. This handover is vital to ensure we receive accurate information. I am told that an individual has been quite poorly, so I am already conscious that we need to call the GP and inform the care manager. I read the communication book, check the diary for the day’s events, and I am aware that the risk assessments need reviewing today. I turn on the computer to check the mail which may vary in quantity on a daily basis, however on a typical Monday morning there appears to be more than usual.

I receive a call that a member of staff is sick, so I then check the roster to ensure I get this covered to protect the safety and well being of the individuals in our care.

I receive an email from another fellow Manager, asking for some information which I immediately share. The support that managers give each other is very important to me, as it benefits the service, staff and more importantly individuals in our care.

After lunch I complete the weekly occupancy report and complete a medication audit. This is an ideal time to observe and supervise the staff’s competency around medication times. I check daily diaries to ensure those individuals on 1-1 support have received this, and the daily diary captures accurate information and activities. I check the fire folder to ensure a drill has taken place for good practice.

I receive a copy of our recent CQC report in which we were all compliant. This helps boost the staff team as we know we are doing what we do to the best of our ability, for the individuals we care for.

I am aware that I am on call from today, so I change this information on the staff notice board, and ensure I take the on-call phone. I end my working day by ensuring I spend time with individuals chatting and discussing any niggles or concerns they may have, I inform individuals I am on the shop floor tomorrow - so this gives us more time to spend together, and I can complete some satisfaction questionnaires. I wish everyone a good evening a sign out of the service with a sense of well-being that we have all made a difference in someone’s well-being.

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