Regard Logo

Golden Thread Award celebrations at Regard


Four teams and individuals are celebrating after receiving recognition in Regard’s annual Golden Thread Awards.

The Regard Group’s quarterly in-house awards scheme is topped off every summer with our ‘Golden Thread’ award, celebrating the staff team and individuals that best work together to achieve the organisation’s vision and mission.

The inspiration for this top award came from a quote in the independent inspectors report, which helped earn Regard its Investors in People ‘Gold’ status in 2015: ‘There is a golden thread leading from the strategy to each service and department.’

Competition from Regard’s other 160 services was so stiff, that the judges decided to extend the number of ‘Golden Thread’ awards presented to four.

Carole Edmond, Regard’s CEO said, ‘We have had so many outstanding entries to our internal awards this year that judging our ‘Golden Thread’ Award 2018 was an absolute joy.

‘So many of our people are truly living our values of Hard Work, Compassionate Care and Excellence as well as clearly weaving a ‘Golden Thread’ between teams and departments to help us achieve our Vision and Mission. The evidence of this isn’t just in the award entries but in what I see, hear and read about every day at Regard. I am proud to work with such passionate, committed and enthusiastic teams.’

Congratulations go to:

The Mill House Team, London, East and South East Region

The Mill House team were nominated by the people they support and their families as well as other staff members. Here are some of the reasons:

From the people they support:

‘Kelly creates a nice atmosphere and makes the place feel like a family.’ Tim

‘Anthony talks to me when I need support and helps me make positive decisions.’ Callan

‘Anna talks to me about my bad thoughts’ Graham

‘Annie looks after me and helps me through day-to-day activities.’ Tina

‘Michaela is everything you could wish for.’ Pamela

From parents:

‘The staff took the time to get to know my son, respecting and encouraging his love and great knowledge of natural science - they have turned his life around. He has a girlfriend and can now see a future for himself. We are very grateful to you all.’

‘The manager and the whole team are outstanding in attitude and dedication to residents, responding to them as individuals and within the group dynamics with knowledge, patience, firmness when necessary, but always with kindness and cheerfulness. I can compare Mill House with others, and respect and am grateful to them. Anyone training in a relevant medical/social care discipline would benefit from learning the team’s approach.’

Kirsty Southall, Senior Support Worker, Arrowe Hall, Wales and West Region

Kirsty was nominated by Jordan Hall for her ‘hard work and dedication to TD’s transition. Bearing in mind this is her first time transitioning someone into service, she has taken to it like a duck to water. Her knowledge of TD ‘s needs and ways in which to manage her behaviours have been unbelievably impressive. Kirsty has attended the transition visits and each time has come back with ideas on how TD’s My Home or PDO can be updated to ensure that the move creates as little distress as possible. Everyone in the sector will identify one person who ‘taught’ them. This is evidently one of these occasions as Kirsty has developed greatly in her role by having met TD. We are sure that TD will benefit from this as she moves into her own home.’

The Victoria House Team, South and South West Region

Donna West nominated the Victoria House team saying: ‘The team has evolved during the last twelve months into a compassionate and competent team. Most staff have a ‘Champion’ role, attending courses to gain knowledge to support the people who live at Victoria House with their health and wellbeing. The staff take great pride in their roles and were very proud to gain a fantastic CQC report and, more recently, a green audit. They are a happy bunch who love working at Victoria House.’

The Benefits Team, Kingston office

Julia and her team were nominated by Diane Carole who said “The quiet background support teams that help the regional staff out in the field are often missed and forgotten. The Benefits team not only support staff, but also assist families of the people we support and ultimately, they help our vulnerable individuals to obtain the financial support they are entitled to. This in turn helps our registered landlords, and so the impact of their good work threads through the whole company. As the company has grown they must have taken on more and more work, and yet the response time for advice and support is often immediate. I appreciate them and hope that if they win this, they will see that others do too.”

Many congratulations to our four well-deserved awards recipients for 2018.

Arrowe Hall


Specialism: Arrowe Hall is a beautiful stately home set in its own grounds within a large municipal park and golf course. The tenants

Victoria and Grenville


Specialism: This service is specifically dedicated to providing support to adults who are vulnerable and have a learning disability, Mental Health Issues, Challenging

Mill House


Specialism: Adults with enduring mental health problems.

Type of Service: Specialist Mental Health service with skilled staff lead by an RMN