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The Regard Awards – Celebrating Excellent Support - Winners for this quarter


A big congratulations to our final quarterly award winners of the year. We will be announcing our annual winners later this month, along with the winner of our Golden Thread award.

Outstanding Team

Winners: Faerdre Team, Wales and North West

Hannah Lumby nominated her team saying, ‘I feel that they excel in the support they provided the service users within the home. Faerdre is a homely environment with a laid back approach – which can be felt as soon as you step through the door. The service users have control in the running of their home and this is always promoted by the staff. We remember that the people we support do not live in our work place, we work in their home. Faerdre has a very person-centred way of working, staff always promote the choices that individuals make and in turn this enables them to gain independence in all aspects of their lives and have complete control in all decision making. My team know it is important to connect with the service users who sometimes think very differently to them. The staff are caring, patient people who enjoy helping others, showing great empathy; they are sensitive to needs of the people that they support and never push their own views and opinions.

As the manager of Faerdre I feel that this award would help show appreciation to the staff team. It would give them the job satisfaction that they deserve and to help them to know they are valued no matter how tough and long days are. The staff team are the heart of Faerdre, and I for one will always honour their hard work and commitments. I feel privileged to be part of an amazing team of people that have such an important and significant daily role in the lives of others.‘


The East Team – East

HR Team, Kingston Office - Kingston Office

Ravenscroft Team - London, Surrey, West Sussex and Hampshire

Continuous Improvement

Winner: Lauren Linnell, Support Worker, Manor Barn, Wales and North West

Lauren was nominated Andy Bentley for her positive attitude, caring nature and her swift development from new starter to DRP. Andy said, ‘Since Lauren joined Regard in April 2016 she has excelled herself and always faces the daily tasks within the service with a smile, ensuring the service users are at the heart of all she does. Lauren has been a constant source of support, has led shifts, organised allocations, reviewed PDOs and care plans and helped bring structure to the service.

Lauren’s attitude is one of positivity and determination and her empowerment of the service users and direction in leading the staff team has been fluent and consistent. She is also a constant source of new ideas with which to improve the service we provide and also ways in which to develop herself.’


Ambleside Lodge Team - London, Surrey, West Sussex and Hampshire

Kelly Prosser, Service Manager, Domcare South Wales - Wales and North West

Kingsdown Team - Kent and East Sussex

Tolworth Team - London, Surrey, West Sussex and Hampshire

Living Our Values

Winners: Oak Lodge and Hillview Teams, Kent and East Sussex

Caroline Robins nominated the Oak Lodge and Hillview teams saying, ‘I am nominating two teams – Oak Lodge and Hill View to share the award as they are on the same site and usually share the same manager.

Since October 2016, they have been without a manager on a day to day basis to support them and guide them. However, the services have continued to uphold high standards, keeping the needs and wishes of the people they support as their top priority. Rather than becoming weaker, the teams have become stronger because they have joined forces to work together and support each other. They work harmoniously overall and describe themselves as all being a cog that turns a wheel to make sure that things run smoothly.

The staff are always looking for new activities for people to enjoy. One support worker even grew his beard over Christmas, to become Santa for the day, which gave everyone great enjoyment.

After a recent review chaired by one of the seniors, the care manager came and found me and commented that the service was the best that she had seen it and that it looked lovely and homely, people were comfortable in their environment. She also noticed that one person’s behaviours had significantly decreased as she seemed more settled. This is an absolute credit to the team there.

The team believe in high standards and when they had a quality audit, they wanted to get those actions closed as soon as possible and worked to achieve this. They deserve this award for their continued compassionate care, hardworking attitude and commitment to high standards’


The Lodge Team - South West & Dorset

Gordon Avenue Team - London, Surrey, West Sussex and Hampshire

Clare Searle, Senior Support Worker, Harwich House - London, Surrey, West Sussex and Hampshire

Sail Close Team – East

Sam Long, Service Manager, Springfield House - Kent and East Sussex

Deborah Harper, Support Worker, Waverley Avenue - London, Surrey, West Sussex and Hampshire

Aleksandra Sukpe, Deputy Manager, Whitehatch - London, Surrey, West Sussex and Hampshire

Ali Bear Brady, Administrator, Wren Park - London, Surrey, West Sussex and Hampshire

Manor Barn


Specialism: The service supports male adults with enduring Mental Health needs and/or Learning Difficulties, Asperger’s, Autism or ABI who would benefit

Oak Lodge


Oak Lodge is a six bedded purpose built bungalow, residential home for adults with physical and learning disabilities and is staffed 24 hours a



Vacancy: we have one ground floor ensuite room available.

Hillview is a six bedded built residential home for adults with Physical