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The Regard Awards – Celebrating Excellent Support - Winners this quarter

MILL-HOUSE-1 harwich-1 KIRSTY-1

We are delighted to announce the following winners of our quarterly Regard Awards:

Outstanding Team

Winners: The Mill House Team, East Region

The Mill House team were nominated by the people they support and their families as well as other staff members. Here are some of the reasons:

From the people they support:

‘Kelly creates a nice atmosphere and makes the place feel like a family.’ Tim

‘Anthony talks to me when I need support and helps me make positive decisions.’ Callan

‘Anna talks to me about my bad thoughts’ Graham

‘Annie looks after me and helps me through day-to-day activities.’ Tina

‘Michaela is everything you could wish for.’ Pamela

From parents:

‘The staff took the time to get to know my son, respecting and encouraging his love and great knowledge of natural science, they have turned his life around… he has a girlfriend and can now see a future for himself. We are very grateful to you all.’

‘The manager and the whole team are outstanding in attitude and dedication to residents, responding to them as individuals and within the group dynamics with knowledge, patience, firmness when necessary but always with kindness and cheerfulness.’


• Cerrig Cornel Team, Wales and West

• MM Support Team, Wales and West

• Tarvin Road Team, Wales and West

• Caeronnen Team, Wales and West

• Homeleigh Team, Wales and West

• Arundel House Team, East

• Waverley Team, London and South East

• Arden House, London and South East

Cloverdale Team, London and South East

Living Our Values

Winner: Kirsty Southall, Senior Support Worker, Arrowe Hall, Wales and West Region

Kirsty was nominated by Jordan Hall for her ‘hard work and dedication to TD’s transition’. Jordan said, ‘Bearing in mind this is her first time transitioning someone into service, she has taken to it like a duck to water. Her knowledge of TD ‘s needs and ways in which to manage her behaviours have been unbelievably impressive. Kirsty has attended the transition visits and each time has come back with ideas on how to ensure that the move creates as little distress as possible. Everyone in the sector will identify one person who ‘taught’ them. This is evidently one of these occasions as Kirsty has developed greatly in her role by having met TD. We are sure that TD will benefit from this as she moves into her own home.’


• Paige Saunders, Kingston Office

• Louise Kemp and Team, Wales and West

• Sarah Jones, Wales and West

• Kate Varutti, Wales and West

• Rachel Dalley, London and South East

• Blue Cottage Team, London and South East

• 22 Kings Ripton Team, East

Victoria & Grenville Team, South and South West

Continuous Improvement

Winner: Harwich House Team, South and South West region

The Harwich House team were nominated by Richard Harris who said that the team have helped someone they support to move on and supported two individuals with complex needs (whilst recruiting a full staff team) and have also ‘had a practice used by CQC as an example’.


• Sian Wain, Wales and West

• Sarah Jones, Wales and West

• Molly Robinson, Wales and West

• Whitehatch Team, London and South East

22 Kings Ripton Team, East

Mill House


Specialism: Adults with enduring mental health problems.

Type of Service: Specialist Mental Health service with skilled staff lead by an RMN

Harwich House


Specialism: Harwich House supports adults with a learning disability, including those with visual impairment, autism and complex epilepsy.

Details of the

Arrowe Hall


Specialism: Arrowe Hall is a beautiful stately home set in its own grounds within a large municipal park and golf course. The tenants