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Victoria and Grenville

Specialism: This service is specifically dedicated to providing support to adults who are vulnerable and have a learning disability, Mental Health Issues, Challenging Behaviour and Autistic Spectrum Disorder.

Details of vacancy: No vacancies.

Type of Service: A registered service provided in a large Victorian house set within a residential street in centre of Plymouth. Victoria House is arranged over two floors with 5 single rooms on the first floor and one double on the ground floor, two bathrooms and two shower rooms. Each room is decorated to meet individual tastes, choices and sensory needs. The communal areas include a kitchen, a large dining room and living room and outside patio area, which can be used for recreational and leisure pursuits by all residents.

Age Range: Adults 18 – 65 years

Current Profile of Service: Vulnerable adults who need care and support to live the life they choose. A highly trained and dedicated staff team support this group of people and there is technology used as appropriate to enable and promote independence and there is also a stair lift and specialised bathroom available.

Hours Provided: There is a registered manager, 24-hour staffing, specific 1:1 staffing as required and sleep-in staff.

Focus of Service: Using person-centred planning we build confidence and encourage people to make decisions, understand their rights and responsibilities and access local communities for work, education and training and leisure opportunities. Support is given for daily living skills, including meal preparation, cooking and domestic skills, to attend college/events/activities, involvement in our quality checkers project, Road safety awareness, participate in weekly health and safety, fire and first aid checks, and participation in training and awareness workshops in relation to keeping safe, saying no to abuse and speaking out (advocacy).

About the service
What we offer
Meet the team
Specialist Expertise
CQC rating
Success Stories

Victoria and Grenville House are two Victorian terraced properties in central Plymouth providing access to a variety of community facilities including swimming, sport activities and Adult Education colleges. The accommodation is arranged over two houses.

Victoria House is arranged over two floors with 5 single rooms on the first floor and one double on the ground floor, two bathrooms and two shower rooms and plenty of communal relaxation areas. Grenville House is arranged over two floors with 3 single rooms on the first floor and one single room on the ground floor, one bathroom and one wet room.

  • Person centred planning, review and awareness
  • Confidence and encouragement to make decisions, rights and responsibilities and promotion of access to local advocacy and self advocacy
  • Budgeting skills and weekly planning
  • Daily living skills, including meal preparation, cooking and domestic skills
  • Assistance with personal care and encouragement to becoming more independent with self care
  • Choice and support to attend college/events/activities
  • Awareness of health promotion, health related conditions and specialist support to access professionals
  • Actively participate in community events through one to one sessions and planned events with other individuals
  • Individuals are involved in the recruitment and selection of the staff that support them.
  • Involvement in our quality checkers project
  • Medication self assessment programme – from understanding why a person takes medication right through to training and assessment to self medication
  • Road safety awareness and support programmes to enable greater independence in the community (with planned risk management)
  • Support to participate in weekly health and safety, fire and first aid checks, as well as nightly security checks and keeping safe awareness
  • Participation in training and awareness workshops in relation to keeping safe, saying no to abuse, speaking out and recruitment

Donna West is the Service Manager for Victoria & Grenville and has an NVQ Level 4 in Care & Registered Managers Award and has 21 years experience working with this client group. All the staff team receive mandatory training in subjects such as fire, first aid and safeguarding. Staff receive service specific training which include autism, challenging behaviours, eating and drinking and total communication.

Specialist Expertise:

At Victoria and Grenville the team are centred to deliver a service provision which responds to the changing needs of the person, as well as enabling the person to maintain stability in the life. The service is outcome focused and achieves this by listening and responding to what the individuals tells us is important for them to achieve, making sure we work with people to achieve their goals and aspirations in a way that keeps the person safe, but also maintains and develops a life which makes sense to the person.

The team at Victoria and Grenville have experience of working with adults who have complex needs and high levels of vulnerability, supporting and enabling them to become more independent in their every day life and promoting them to make decisions about their life.

Learning Disabilities

Mental Health Issues

Challenging Behaviour

Autistic Spectrum Disorder

Golden chocolates help us to celebrate retaining Investors in People ‘gold’

Staff around The Regard Group have been celebrating achieving ‘Gold’ with golden chocolate and more than 30 winning tickets for ‘golden moments’.

Celebrating success in Plymouth for two of our service managers

Two of our service managers in the Plymouth area are celebrating the successful completion of their leadership programme for registered managers.

Kay and Sandra from Victoria and Grenville enjoy singing and dancing at Pop World

Last month, Kay and Sandra, from our residential service Victoria and Grenville, visited a local nightclub in Plymouth.

Our Devon services join together at Harbour for ‘Regard’s Big Picnic Fortnight’

All over the country the people who live or work at our supported living and residential services are coming together to take part in ‘Regard’s Big Picnic Fortnight’ and raise funds in support of YoungMinds, which we recently announced as our charity of the year.

Alfie from Victoria House conquers his fears in the pool

​Alfie’s swimming has helped to make him more mobile

Scrap books help Christopher from Victoria House keep in touch

Christopher, who lives at our residential service in Plymouth and has learning difficulties, is enjoying easier access to family news, via a new supported social network developed especially for vulnerable people wishing to stay in touch with loved ones who live far afield.

The Regard Awards recipients - Summer 2018

Congratulations to our latest Regard Award recipients - Katarzyna Kalinska (The Grove), Carla Dearing, Lisa Runnalls, Karen Solt, Donna West and Lucy Tempest (Devon Service Managers) and the team at Eastbourne Road. Please read below about their support for their colleagues and teams, the excellent care they provide and their creativity and dedication.

Triple award success for our services at the ‘Celebrating Excellence in Care’ Plymouth 2018 awards

Last week, representatives from our South and South West region attended Plymouth’s Celebrating Excellence in Care Awards.

Golden Thread Award celebrations at Regard

Four teams and individuals are celebrating after receiving recognition in Regard’s annual Golden Thread Awards.

Regard’s new choir ‘The R-Factor’ hits the high notes

The New Year has got off to a rousing musical start for staff and the people they support at our services in South Devon, with the launch of a brand new open-to-all choir.

Meet the shabby chic ‘Whiz Kidz’ from Victoria and Grenville

If you think old, unloved wooden chairs and coffee tables are only good for the tip, think again.

Caroline finds her feet at Cloverdale House

Caroline, who lives at Cloverdale House , our residential service in Hove, is keen to move from her wheelchair into her dancing shoes after an amazing six-month turnaround.

Douglas House bowled over by “Outstanding” rating

Our team at Douglas House celebrated with a game of ten-pin bowling after hearing that the service they live and work in had been rated “outstanding” by the Care Quality Commission.

Leon fulfils a lifetime ambition to travel

Leon, who lives at Victoria and Grenville, has fulfilled a lifetime ambition to travel to France on a ferry.

Samba sets the scene for Kay from Victoria House

Samba sets the scene for Kay

Contact Victoria and Grenville

  • 1 Victoria Terrace, Plymouth, Devon, PL4 6BL
  • 01752 661 171
  • 07981 499 206
  • 01752 661 171
  • Service Manager: Donna West
  • Regional Manager: Sarah Ghent - : Tel: 07885998287

Photographs of this Service

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Make a referral

APM - Amy Drew: Tel: 07912540425

Online Referral

Monthly vacancy bulletin

Monthly vacancy bulletin


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