Cloverdale House were recently praised for their ‘good and friendly feel’ in regards to how well they run the service and the support they offer to the people they support.
Trevor Wilcox, the service manager at Cloverdale House, our residential service in Hove, and his team were delighted when they received a letter of compliment from Evie Cicha. Evie, who is a wellbeing coach at Albion in the Community, was left with a lasting impression from her visit to the service and wrote to Trevor and his team to praise them on what she had seen. Evie writes:
Following my 1:1 sessions with Caroline Regan (one of the individuals living at the service) I would like to highlight how impressed I was with the support and care that the residents receive at Cloverdale House.
In particular I would like to thank Trevor Wilcox for his co-operation with regards to supporting Caroline in losing weight and getting her more active and healthy. Caroline has done incredibly well and I am confident that with Trevor’s support as well as support from all the staff, she will carry on in her daily routine of using her step machine as well as making healthy food choices.
It would be impossible not to notice the overall ‘good and friendly feel’ and cleanliness of Cloverdale House. The dining room information posters displaying healthy food choices and portions information, such as Eat Well Guide, are very reassuring that the focus is on eating healthy, balanced diet.
I am also very impressed with the large back garden, where residents can go out and enjoy the fresh air or play games.
In particular I would like to mention the vegetable plot set up by Trevor, where amongst many others, Trevor is growing courgettes, carrots, sweet corn and green peas, which will be available for the residents to sample.
It is very encouraging to see that such good care is taken of the residents and certainly I have no doubt that Cloverdale House is a great example of a place which people can call their home and where everybody is treated with great care and full respect.
Trevor said: “We were all overjoyed to have received such feedback from Evie; her encouraging words confirm that we are truly making a difference to the lives of the people we support, which is one of the reasons why we come to work every day. It has been wonderful supporting and working with Caroline and seeing her go from strength to strength whilst growing in confidence which we can only hope will continue.”